I reached out to Car2 TW for help with importing a car and initially expected a professional service, but the actual communication made me feel very uneasy. Important questions about the process and responsibilities weren’t clearly explained, and replies were often delayed or left on read, which made it impossible to understand what I was actually signing up for.
The real wake-up call was when issues appeared after the car was delivered. The agent immediately distanced himself and said, “We only help with purchasing, we’re not responsible for the car’s condition,” without offering any assistance or solutions.
Professionalism, transparency, and accountability are the most important qualities in a car-import service, and unfortunately, I didn’t feel any of these in my experience. Sharing this so others can be aware when choosing an import or broker service.
This was our first time trying to ship a car to Taiwan. Our car was 3 year old but drove less than 10,000 KM thanks to Covid. That's the main reason we decided to ship back from Canada. As you can imagine, we know nothing about import/export rules and very little knowledge about the shipment process by sea. It's not a small cost, in total we paid around 800,000 TWD and it also took about 3 months until we could pick it up. During the process it was an anxious period for us. We put an airtag in the car so we can see it moved to Vancouver first and then Tokyo. Eventually it landed in Kaohsiung before it finally arrived in Keelung. There were a lot of communications between ship2TW rep Chesly and us as we asked many novice questions. On the day we went to her office to pick up the car, Chesly accompanied us throughout the day to get our license plate ready. I would recommend their service and we would use it again but we just don't have any cars left in Canada!
I have a great experience with Car2TW for shipping my car to Taiwan. Angela not only provides me the detailed schedule but has very professional information on the shipment.
Pretty recommend this company! They all are the experts!
I consider myself a very knowledgeable in US cars. This is the first time I imported an US car to Taiwan for my personal use and after long evaluation and discussion with Ms. Lin and her associates, I begun the export/import journey and have experienced the ultimate professioanlism from Car2TW team
This team earned my top rating and a job well done, thank you Jerry!
Agent Belinda is awesome and professional. She provided detailed information and walked through the process with me step by step. I had no issues for the entire process.
Car2tw agent Angela provides very detail and clear information to me regarding car ship to Taiwan arrangement, she helps assess all the costs from the client's point of view, appreciate her assistance, highly recommend her.
Very satisfied with the service. Everytime I had a question, they would quickly give me a response. The entire process felt very smooth and they would keep me updated at all times.
I am very satisfied with Car2TW's service. If you really want to transport a car from the United States (I am from Northern California) back to Taiwan, contact Doris @Car2tw And ask her to provide you their one-stop service. It will definitely be a right choice! Doris is very professional and detailed oriented. She explains thoroughly and transparently. The whole process takes about three months from the time I signed a contract with Car2TW in the United States, to the day my car finally hooked a Taiwan license plate, no complain here!
Car2tw can also help you buy a car in the United States! Because they have California dealer license, that means they can do the vehicle trade among dealers therefore they can help save you 10% of California sales tax. Of course they will charge a little handling fee but it is still very worthwhile for you to ask them to buy the car for you and handle exportation from USA.
Car2TW will finally provide all invoices and receipts, etc. to the owner! In short, I feel very satisfied with the whole process. It was a great experience! Thank you Car2TW team!
They provide all in one service just like the name: car to Taiwan, including all the details till your baby officially registered. Just got my car today! All the friendly staff are knowledgeable and professional to answer your question. Prices are transparent and fair. If you are a international student, graduation doesn’t mean your goodbye to your car, you could bring it back with loaded memories!
One of the best car shipping service in Taiwan & the States, the staff are very helpful and friendly, the process was very swift and handled professionally, I would highly recommend Car2TW to all! Thank you Doris and Yuki!
The whole team is so excellent. They provide great service with reasonable price. They list you every price details unlike other agent. So every steps are transparent. Good.
Thanks to all staff of Car2tw. They are professional and friendly. Because of them, I can explore Taiwan with my car. Moreover, they assisted me for shipping my packages. I am really satisfied in all process. They are the best. :)))
Car2tw is a professional car import company, I have received my car perfectly and the service was fully contacted and updated all the time. I highly recommend people who wanna import their car into Taiwan should look for Car2tw.
