I had a major issue with my Tesla Model S — the key fob stopped working and wouldn't read. I had to resort to using the Tesla phone app, but when my phone stopped working too, I was completely locked out of the car.
Tesla service couldn't figure it out and was puzzled. A friend suggested it might be the keyless entry antenna, so I called Basic Auto Parts and spoke with Eddie. Eddie to get this part. He 0turned out to be an incredible resource.
He told me that if it wasn't the keyless entry antenna, it could only be the Keyless Transfer Module, and that it would need to be rebooted. Eddie clearly knew what he was talking about. He also recommended a guy who worked on Tesla's and recommended I call him if I could not install it myself
In short, Eddie listened carefully, was honest, and was incredibly knowledgeable — he helped immensely.
When the tech he recommended was having trouble locating the module, I called Eddie back. He went out of his way to help once again, sending over a video of exactly where the part was located, saving us a lot of time and frustration.
That kind of service is extraordinary. Not many people — especially those who genuinely care about their customers — go that far at any auto parts shop. And he did it after the shop was already closed, going the extra mile for a customer in need.
That speaks volumes about Basic Auto Parts. Eddie is first class, and his knowledge and dedication are top rate. If anyone ever needs a part for their car, go see Eddie at Basic Auto Parts & Wrecking on 55th and Bandera in LA.
You will not regret it.
— Sgt. Jeff Davis
Stay away from this junky junkyard. They are dishonest and thieves. Forging Bill of Ladings to scam companies by using their names on the Bill of Lading that has nothing to do with the shipment to avoid paying their freight bills. They are nothing but junk!!!
I'm working on a little project for my 2011 Nissan Leaf and needed a stereo head unit from a 2016 Leaf non-Bose - and I looked everywhere with no luck at all. These guys had one! They were able to pull it from the car, send pics of the unit to confirm it's what one I needed (and working on pics so fingers crossed), heck even dropped it off to me. Glad they did since things are easily damaged in the mail. Bunch of good dudes.
terrible company. I transferred 450 $ money to them, they did not send the item, two months have passed, they do not answer their e-mail, when I call them, they do not pick up the phone. This is terrible. No spare parts, money was not returned, do not buy anything here if you do not want to lose your money.
I was referred by their neighbors from 2 blocks away. their staff were very helpful and friendly. I needed a cargo shade/cover. they showed me all of their inventory, found a matching color, installed the item and even did a price match. what else should I expect in such a hot summer day.
Thanks for your service.
A business with bad customer services is not a place to deal with!!! Those people they don’t want to do there job right. When you order a part and the part is not working and they start trying to get rid of you then you guys should not be in business.
I DO NOT recommend this place.
Those people are scam , I bought an engine for a Maserati 2014 for 6000$ shipped to Seattle . Turn out the engine has internal issues and now they say the engine is out of warranty.
Muy buena atenciones..lo mejor es que poseen..un control computarisado..que te muestra la cantidad..la.calidad..y ..hasta el vehículo..dónde se encuentra lo que andas buscando..excelente..
Terrible experience, can't rate any lower than 1 star unfortunately. Lied about condition of parts that I drove 3 hours each way to pick up, ended up not buying it. Asked for 100 off, was yelled at by employees. DO NOT UNDER ANY CIRCUMSTANCES BUY FROM HERE.
