A cop scam. They towed my car 2 miles, had it on their lot for 3.5 hours, and charged me $566.50 to get it back. There's a discrepancy on my invoice (see pic attached): it allegedly took 71 minutes to get my car to the lot (it's a 13 minute drive and I watched them leave with my car 15 minutes after arriving, so riddle me that) and they're charging me for 90 minutes. Additionally, my "hooked" time is 35 minutes AFTER the car was allegedly dropped at the lot ("arrived" on the invoice). I called in for clarification and Roxy (a certified see you next Tuesday) said it "doesn't matter" what my invoice says (????), they charge what the tow driver tells them to. She got frustrated when I refused to accept that as an answer and asked, "Do you work for a towing company? You can come down to the office Monday and they'll explain it to you" in an incredibly rude tone and generally spoke down to me the entire call. This company is just more money-grubbing pig-owned thievery. I'll call in to speak to a supervisor on Monday, but I doubt they'll do anything, at which point I'll be taking legal action.

Chloe

10/19/2024 22:22:56

This team is just fail.. 100% fail I am a Torrance local and native. Mechanics have been too busy to take my 66 Chevy. It’s been on the street long enough to be towed. Auto shops keep saying they are busy, call in a couple days… 3 weeks later I finally got a shop to take it and now I’ve been waiting for over 4 hours on them to get here. If they are that busy then I guess TPD won’t be able to tow it either. Scotto sold to the wrong team! They never let me down. I will also bring this up with the city… maybe they need to put their towing business up for bid. I try to never write a bad review. Enough time and money has been spent marking and putting grease pen on my brand new tires and on the asphalt. What a waste of money. Meanwhile my neighbors are getting grumpy. I can’t win for trying. Yeah… I’m grumpy about it.

Miles Eastham

12/04/2024 22:30:41

I called to get a quote for towing service, and the sales representative was very rude. He slammed the phone and up on me while I was asking questions. Condescending customer service representatives are bad for business.

Kenya Makada

12/16/2024 19:45:48

I wish i could give negative star rating. This is the most corrupt Towing company in Torrance. The staff is rude and they damage your vehicle and take no responsibility. They have a monopolistic arrangement with Torrance city. This must change, other towing companies must get opportunity to work with the city.

Umesh Pad

10/25/2024 17:31:06

Super nice people working there helped me as much as they could to locate several vehicles for a sick friend who needed to find them and bail them out of storage for him. Even the tow truck driver pitched in to help with the details of how those tows were carried out. Grateful for all their assistance!

Celia Gonzales

06/09/2024 03:24:31

Everyone in the office so helpful. I felt welcomed like family when I went into the office. Which is so nice especially since when something is towed, it is already a bit of a inconvenience or stress. The kindness made it a better day.

Kelly Corbin

03/21/2024 18:53:53

I bought a car as it's no problem there I CAN'T REGISTER THE CAR SOME THINGS ARE SO SIMPLE U SOLD ME THE CAR HOW IS THIS MY PROBLEM EVERYONE THANK YOU I'm grateful to know there is good people who take time to help gorge gracias 2: horas calling this place

Abelardo Morales

06/12/2024 21:46:57

They provide excellent customer service. Danielle & Ed are very attentive to customers needs. They will do everything in their hands to make it happen for u.

Susy Hernandez

03/02/2024 19:20:10

This towing business is amazing. Their drivers know exactly what they are doing even while operating the multi million dollar tow trucks. This business was established around 78 years ago in the same location. Now that's impressive. They also have two smoking hot, and intelligent lady's working the front desk. That way when you go to pick up your car and have to pay the storage fees at least the person taking your money isn't some 6'6" guy named Bubba . Highly recommend this company for all your towing needs. Tony Trutanich jr

Tony Trutanich jr

03/19/2024 19:39:22

I'm giving this five stars to recognize the amazing receptionist, Miranda, who was extremely supportive and helpful in locating my friend's car after a traffic accident. In addition to that, she displayed remarkable patience without any complaints when receiving several calls from me and other friends of the individuals involved in the accident, including Amy. Without Miranda's assistance, we couldn't have found the car easily. Her dedication and professionalism were truly outstanding.

George

07/08/2023 21:35:16

If I could give -5 stars I would, the whole scheme they have going for impounds is a robbery to say the least. I pray no one has to deal with that. Because you will end up breaking your bank to get your vehicle out. They do not care!

Jah RaRa Official

01/17/2024 05:08:58

They should educate their drivers on how much they charge. My tire fell off and even though I had AAA coming the police said they will be towing the car to get it out faster. I asked the driver how much would it be to have it towed to my house he said $160 but if I have it towed to their fácil y it would be less. Upon arriving their I still had to pay $160 spent about 2 hours more of my time where if I would have waiting for AAA to come I would have paid nothing and would have not waited 2 hours of time. The police and this company work together to rip people off completely!! Please if the police stops you tell them that your towing company will be there soon don’t be fooled like I was!

Helen Valdebenito

05/31/2022 17:15:10

LOOSE tie downs, unsafe for the general public and possibly damaging to the Land Rover's transmission. If the vehicle can roll freely in the straps, there's a problem.

Phillip Thomas

03/06/2020 21:32:45

Worst possible experience. When I complained about the service, I was literally told “we don’t do customer service.” I am horrified.

Stephen Robert

04/01/2022 00:16:33

very rude personnel over the phone non professional. karina the night receptionist gives you a price and then sneak in more fees at the very end... they think they can treat people a certain way just because they work for the police.

Salvador Chavez

03/15/2023 22:30:36

The Worst company ever...the police in Torrance called them to tow my friend's car and they send this guy named Anthony C, the worst individual, he yelled at my friend the whole time just because, he also left the car facing the wrong direction and close to the curve, knowing that the car couldn't be moved or anything, the next day the car got impounded by the DOT, long story short, having this company involved in this situation it's been worst than a nightmare, plus they claimed that once they unload the car, they are not responsable even when one of their employees is responsible for unloading your vehicle in a wrong spot...just be careful and, if you ever get in a accident and this horrible company tows your car know that they have Anthony C, the worst human being and that this is part of the police ........ because of my review Sean Van Lingen send my an email stating that because of my negative review in Google he's not doing anything about my complaint...well looks like this company it's just a fraud...and no wonder employees behave the way they do... everything stars from the top... supervisor - owner Sean Van Lingen and Anthony C...the Worst...

Blanca J Ochoa

01/18/2023 11:09:47

It wasn't an ideal situation, to no fault of Van Lingen, but the staff was friendly and it didn't take long to retrieve my vehicle from the back. The lobby was clean and only one person in front of me. I went around 9:30am.

Ms. Empowered

11/19/2020 19:44:05

TLDR: Van Lingen towing has a business process that punishes and demeans those that come in contact with them. They appear to sell their debts to a collection company that refuses to rectify billing mistakes and when confronted with these facts, the employees of Van Lingen don't fix the issues. My parents donated a car to charity in early 2020. At some point, 8 months later in October 2020, Van Lingen towing was involved in a tow of the car and began trying to collect $500 for the service. Despite receiving multiple documents showing that the car was donated to charity, that a proper letter was sent to the CA DMV and that my father is literally dead (he passed 6 months prior to the tow in April 2020), Van Lingen and their debt collection company called Lien Enforcement, Inc. is continuing to collect this improper debt. I've called their accounting department several times in the past months to attempt to resolve this amicably. I've been told multiple times that the issue is resolved by a person named Danielle but we (both my mother and I) receive debt collection calls from new numbers trying to collect the same debt. Today, I connected the debt collector phone call directly with Danielle in the Accounting department, who claims that a letter was sent on January 29th, 2021 to A Keith Baker at Lien Enforcement, Inc. The debt collector woman at that point hung up and Danielle specifically told me that Van Lingen is not trying to collect the money and that there is no money owed. I called the debt collector back to confirm that they have received a release from Van Lingen. They assured me that as of today, nothing has been received (Per Randy Richard) But we continue to receive calls. My mother continues to be harassed by their debt collectors despite her (bless her heart) writing them letter after letter including documentation and details. In addition to multiple written documents sent to them, Van Lingen has now completed 3 phone conversations with me personally claiming that the debt collections should stop. But they are not. Any company with this type of power, to tow cars, to place liens and debts on people, should have a higher level of responsibility. They are an official police towing garage. They claim to be ethical and to work for the public good. But they have proven to me over the course of many months to be unethical, unwilling to resolve simple situations and to use language and tone that assumes some type of guilt despite all evidence to the contrary. In addition to leaving this review, I intend to follow up with the agencies that have made the mistake of contracting with Van Lingen towing. The public deserves better.

Adam Bray-Ali

02/23/2021 20:49:39

My car got towed and impounded by city of Torrance. That was horrible. But, the woman who helped me here was so incredible and made a bad situation bearable. She was very sympathetic and lowered the cost a little bit since my car was only there a couple hours. The little bit she discounted was the difference between getting my car back and losing it forever. Not a fan of Torrance parking enforcement and I hope I never have to go back to this tow yard, but I'm thankful for the kind woman who works here.

Crystal Hickman

07/20/2019 22:33:33

Went to this place to pick up a car for my job, walked in two guys doing absolutely nothing watched me as I walked to one of the two windows that says open One guy “ ed” tells me to go to the other window

Lewis Smith

03/25/2024 23:21:54

Biggest rip off company i have ever had to deal with. Charged one hr. Towing to go 4 miles then when i got there they changed the invoice to 2 hrs. Towing. This company works hand and hand with the police department ripping people off. It cost me 1500 for my motorhome to get out of impound for less than a day.

Tiffany woody

02/04/2018 18:12:50

Rude personnel, they're not helpful and get mad at u asking questions, shouldn't be working at customer service if doesn't tolerate to deal with people

Dgrimaldy15

02/18/2024 20:55:48

Wish I could put 0 stars so far. I have a 12pm time and left all of my info with then but they where too busy to call to let me know I've been pushed back. But not too busy to go to lunch.

Kaz Tachibana

03/21/2022 19:55:36

Friendly polite, non judgmental, legit Co. Only one suggestion put your name either on the door or on the building. I looked for the place for a while due to that. Other wise as good of an experience an impound could be.

Jason Millerd

02/12/2021 00:30:55

Driver was excellent and very nice and took special car of my lowrider when strapping it down, but dispatch I was very unhappy with, originally told 45 minutes, then when I call back 1 1/2 hours later, the woman answered after 4 attempts and sounded like she forgot about me, and said driver would be there in 15 minutes

Joshua Zitek

10/05/2020 17:53:58

They were Professional and even add some compassion and stay a little bit beyond their they're ours big place Have your car recovered from

Don Magdziuk

09/04/2021 18:14:36

Very nice people. Very helpful. I brought the wrong registration paperwork, but they suggested that I can email it, rather than come all the way back.

Tom Marinello

06/21/2021 19:19:09

POLICE CALLED THERE TRUSTED BUDDIES AT THIS CO TO TAKE MY CAR I PURCHASED ON THE SAME DAY WAY OVER CHARGED FOR SERVICES I NEVER AGREED TO RECEIVE POOR ATTITUDE FROM CUSTOMER SERVICE OVER HEARD THEM LAUGH WHEN I WAS STRUGGLING TO BEG MY FAMILY FOR THE TWENTY FIVE $ SHORT EXPLAIN ALL THE OTHER FEES I JUST PAYED DMV AND RELEASE FROM MAYBE FUNNY TO SOME YOU COULD BE NEXT

Chris Dement

08/25/2022 21:13:10

Even though you guys natched my car. The service was fasr and friendly when i took it out

uneek one

06/29/2023 05:26:56

They can move anything.i built a large tac.box for my daughter and had to move, they sent out a flatbed and treated it as if it was there's such care.awesome job..

Michael Star

12/11/2019 00:42:26

Address:	2755 Lomita Blvd, Torrance, CA, United States
Phone:	+1 310-370-4533
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 121 Reviews
ZIP Code:	90505
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		8:00 AM - 12:00 PM
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Van Lingen Towing Inc JunkYard in Torrance (CA)

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