Needed a new battery and didn’t have anyone to install it. I am so grateful to Anthony at Autozone for helping me get my car running again. Great customer service! Above and beyond. Thank you. Thank you. Thank you!
Today I visited the autozone to buy a car headlight bulb. I asked an employee for help installing it, but he told me it was “impossible” because an air intake was blocking access to the bulb. He even suggested that I go to a body shop to have the air intake removed just to replace a simple light.
This was honestly ridiculous. After that, I replaced the bulb myself in less than one minute, without removing anything at all.
I’m very disappointed by how unqualified and misleading the advice was. Employees should have at least basic knowledge of simple car maintenance, or at the very least not give incorrect recommendations that waste customers’ time and money.
Just a Autozone Policy everyone should be aware of. If you have an item that is brand new in the packaging and would like to return it to autozone after 90 days, any other autozone will not accept it, you must return at the original location of purchase. In my case, that was out of town. They won’t work with you on that. No issue with the employees, they were very professional. Let’s see if Oreillys has this policy.
I came in the Saturday of memorial Day weekend the salesman or the cashier did not feel like helping he showed me the picture on the system of the least expensive air filter only the least expensive air filter and either you take it or not no customers where in the store he did not want to recommend a higher quality air filter this place is not recommended to shop at
Guy in black, Very non friendly, start to tell me that I have to go back to the shop where I bought for the return, but took it back after I said " sorry ? ".... When I said thank you have a great day, just answer bye bye with upset intonation.
Dorian was extremely helpful! Dorian took the time to assess my vehicle and make product recommendations to fit my needs. I appreciate the excellent customer service and how Dorian went above and beyond to take care of me and my vehicle.
Hi at AutoZone Tony helped me with my back rear brakes. He was a professional at very courtesy and patient. I’ll give him a thumbs up. You guys should keep guys like him around.
Jose gave me excellent/steller customer service! He quickly demonstrated the eagerness to assist me and was willing to answer my questions, and even pulled up a picture on the computer screen of a couple of items that I was interested at your store that was out of stock, showing the differences between the two products! Most places probably would just left it at we are out of stock! He obviously went above and beyond!! This great customer service treatment that I have received from Jose definitely have earned my repeat business to his store!!
I called for a part, they told me NO stores had that part. I asked if their hub had one. And again said the hub didn't have any ether. They did offer to have one in the next day.
I found a store on Imperial road had them in stock. I called back to talk to a manager and he said they only check in a 1.5 mile area. And that they couldn't get it today. I asked him why they wouldn't direct me to a store that had one in stock. He finally told me the Manchester store had 1 in stock and he could have it in by tomorrow. Again. I asked him several times for his name, even by sir. He refused and hung up.
Not good service. 1. Refused to tell me other stores had the item. 2. Normally items can be delivered to the same store the same day from the hub if called in before a specific hour. 3. Manager refused to provide his name and hung up.
Benjamin Melendez was so professional and extremely knowledgeable. He assisted me with my Wiper blades and fluid for the wipers with no issues. Please give him a raise! Workers like him are precious and rare!
Two male employees Ale and Benjamin straight up lied to my face. They stated they can't help me check the battery because of a light drizzle and of the electricity.... lazy and not cool . I'm still figuring it out and fixing it in the rain. I understand the rain is a little uncomfortable but really ? You're scared of a little water ? You know you can change a battery in the rain right ?
Update: the manager told me if the worker doesn't feel comfortable they cannot force them to go . So there is auto zones policy. If it's raining and the boys don't want to get their hair wet you are SOL. Thanks autozone!
The general manager at this location was quite possibly the most rude, unpleasant, unhappy, and unprofessional employee I have encountered in at least the last ten years in every type of business I frequent. Her teammates all deserve a merit increase for just for having to endure her manner. Wow.
Best customer experience I’ve ever seen out of any store. Came in just to grab some parts and my battery died and got disconnected. Two employees Danny and Ricardo both came out to my rescue and spent over an hour helping me. Super friendly and funny
Excellent Customer Service! Definitely above & beyond awesome service--I wanted to give a special thanks to Mr. Ernie who helped me Thursday night after working a 12 hr day shift.
I needed to replace my dead headlight bulb & I had purchased 2 low beam headlights from them. I was parked in front of the store attempting to replace the bulb when an employee, Ernie offered to help me.
Ernie was so kind, patient, skillful and a huge help. I now know how to replace them myself without using tools and also found a great place to buy my auto stuff.
A few years ago Pep Boys was my go to place for auto parts. Now that they've closed, I had to find a new place. I'm trying to make Autozone next to Harbor Freight my new place but the jury is still out. This place is small but packed with everything. It doesn't seem to be too busy usually. What I do notice is, it's hard to be noticed! I have yet to be recognized in that store. They don't even look. Yesterday I went there to look for Duplicolor paint. No one saw me, I was invisible! Most places could have a higher return of their customers if they only taught their staff to be warm and friendly. Subconsciously the customer says that's a nice store, I'd like to go back. What a novel idea!
I came into this store because my alternator went out to my luck in front of an auto parts store. I went inside to ask for assistance testing my alternator. A hispanic woman, who I was told is the sales reps bosses boss. She assisted me with a test, but my battery was too low to read. I began to ask questions about the alternator as this was my first time having to replace one on a car. She told me to drive it to my mechanic. I opposed given that my car couldn't move so I needed to replace it at that moment. We then went inside to price a replacement. There were two options, and I inquired about the difference between them. She simply stated the price difference and output difference. I asked how that affected my vehicle, and she had no answers. I purchased my needed items and asked if someone could come out to talk to me about safety measures. She scoffed at me and said they don't replace alternators. Well, I didn't ask for them to replace it as it just to talk me through. She wouldn't even allow anyone to come out and speak to me even though they went out to help look at the engine of a white man who was also replacing his alternator. Your management here was rude and biased, and that's unfortunate. I spent over $1100 that day for the customer service to be what it was. The sales associates were nice and helpful, but the women managers were not. I would not recommend this location for black women. Due to her not explaining the differences, I had to purchase bot and return one. They need to do better.
Wonderful store, highly helpful & highly knowledgeable .. personnel that work here, they were easy to work with and talk to and they had much insight their store is also very clean & put together... Especially start with every item and one of my favorite to go to...
If you need some car help and got some trouble Autozone I think is the place to go I’ve been going for many years I’ve made friends found parts I need and a little bit of advice they will actually come out to your vehicle and take a look see if there’s anything else regarding the parts you need and the accessories surrounding the part wires cables etc. and pretty much they will just point it out and show it to you and then you make the decision on what you need just what you came in for or what you came in for plus additional parts to make your car run smooth and safe! Thanks Autozone loyal customer
What was 3 years ago, a $100 battery, is now $200.........Biden, handing out his millions of piddly, little, govt. Cheques, and printing paper $100 bills to pay for the woke socialist, BIG Govt CONTROL, is bankrupting my country................
I think his name was Ricardo, he was super helpful in suggesting a battery for my truck! I felt bad that this was the only warm day in many months of cold weather, but he did such a great job replacing the battery since it seemed like a tough job. He needs a promotion! Super great guy! Thanks again!!
I had to get a alternator for my ride as I broke down on the way home man a co-worker helped me get there and back to put it in super helpful employees there and good prices loved it the best thing was they tested it out so you don't buy anything you don't need
This is a solid store to go to. So the staff I've worked with have been knowledge, and helpful with any questions I have. One guy asked what I was working on, and we had a good conversation about diagnosis, and possible repairs. Another employee let me pick measure and pick out vacuum hose myself since I was unsure the exact size.
The staff is always friendly and check out is always quick. I'll be a returning customer as long as the keep the great staff!
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