LKQ Pick Your Part - Santa Fe Springs JunkYard in Santa Fe Springs (CA)

Be prepared to waste your time. The staff is in bed with their friends to allow early access to remove the most valuable parts from the cars. By the time you get there THE REGULARS ran sacked most cars already.

These place is going from better to worst, they are supposedly to draining every single vehicle all the fluid’s to avoid leaking into the ground and get absorbed, the vehicles leaking oil, coolants, brake fluid, transmissions oil, someone’s is not doing their job, the concrete floor is super slippery cover in oil and coolant, I been in all of the LKQ yards from the border to victorville these is one of the worse locations and to make it worse when you go to the window to paid , the employees trying to force a warranty, saying is part of the sale, purchased front bumper, headlights, fender , hood , they charge $98 on top of the price for warranties, after paying I went to the office to talk to a supervisor and they refunded me the $98 dollars they charge me for warranties, so better be aware , before you paid tell then no warranty! Hope it helps other customers

Terrible. Received wrong information about location of interested vehicle. Wasted 20 minutes looking for the vehicle. When I told staff about inaccuracy, the young guy had an attitude. Bad customer service.

(4 complaints) / Date: 8/12/24 1) The cashier at the entrance accepts cash. Because I was paying with credit card, he told me to leave my bag with him & go around the corner to pay & bring back the receipt for the $5 entry. I did. Note: I had close to $500 in high end cordless tools and some cash in my bag. I was not planning on leaving my bag un-attended with the cashier. Anyways, I counted the money in my bag later on, I thought there was more money. Note to management: This is not best practice for liability reasons. To avoid any accusations of theft, it is best to avoid advising the customer to leave their personal belongings with the cashier as they go around the corner to pay with their visa card. It actually doesn't make logical sense of why this protocol would even exist? 2) There was OIL ALL OVER THE GROUND for the car I was interested in. My shoes got drenched in oil. I recall this happens every time I have been here. It's to the point where I have to wear old shoes because I am positive I will be stepping in an oil drenched floor. If you are unable to provide the customer a safe visit without OSHA violations, perhaps you should at a minimum provide cardboard or plastic liner for your customers to step on. It's only a matter of time until a customer or employee sustains an injury due to an unsafe slippery conditions. 3) Some of the Row stickers were missing. So for example if a customer is trying to find row 27, they would have a hard time doing so. It appears only a couple rows are labeled at the end caps. It's hot, there's oil all over the ground, please, do your customers a favor, make things a little easier on them and label all your rows. 4) There is a bin with rims that have tires on them. You have them stacked in a little cage. As well as another cage with only rims. What do you expect the customer to do? Individually remove these 60 pound wheels 1 by 1? You can only see the rims on the top. It's pretty impractical. You have alot of real estate at your location. IMO you can make better use of all that space. Rather than stuff them in a cage, you could probably get away with laying them in a horizontal line against the fence. That way customers can see them. Just my .02$ Note: Remember something. Every complaint is an opportunity to improve as a business. If my concerns from a logical perspective are correct, then it would probably be a good idea to use it to create standard operating procedures that would reflect LQK's best practice for business.

They try to nickel and dime you with all these extra charges now. Warranty and even parts, some that I've purchased in the past, are now being broken down,where the cashier charged me a certain amount and when the guys inspect the part, are now trying to add around triple the cost of the part. I ended up having to take apart the steering wheel since the cashier "incorrectly" charged me,despite having a person outside the cashier area inspecting the part and telling the cashier how much the item is supposed to be. After trying to discuss with them,they tried to give me a "deal" and said that they'd charge me around double instead. How nice of them.....

To expensive not worth it anymore for just a few bucks literally priced like new parts break lines sensors everything is overpriced worse is theirs no control people break stuff that people need just to either leave it or get the part they need ruining both the business and the people looking for parts

Always a good experience when you find what you're looking for of course In This Place has things set Up 4 U pretty Neat and READY to Go ...Stay blessed all my hard-working individuals !!!

If you're willing to bring your own tools and do the work it takes to pull your part is a good deal

I really appreciate the manager,Laguna sales department.I returned part that I bought from Fontana branch which they didn’t accept to return my$but Santa Fe Spring did it just with the receipt photo! they’re helpful&working with the people

This place is a rip.. off over priced for junk parts find online cheaper rateros llonke. Ya es Doble costo

Horrible experience . Ur worker Alberto Nunez jr gave me the hardest time of my life , such bad manners and attitude towards me I felt targeted . What a shame . U guys need to hire better workers

2024- a used cracked front bumper is now $100+ ? Xenon Headlight $350+? cost more than New Parts They buy a car for less than 350 and sell a headlight for $350+ ? Whaaat? That line of customers must be long..Gone this year. Planet auto is free admission if you have one close by. Or pick and pull in Ontario. $2 bucks to get in. Hope that helps. Came for simple job. Buying a rim getting tire dismantled. Guy in the front gave me the run-around when it comes to doing something..said he could do it but needs someone to tell him to. So, Even being told over the walkie-talkie he won't budge. Waited till they called a second guy to do it. Not only a liar, a Lazy one. Waisting people's time. Picture tooken, he tried to threaten me over it. I'm a customer, he's an employee, he lied to me, picture taken. Congrats, Now he's n the hall of shame. Other than that soda machine gave me 3x ,gave two away. To a customer and to the 2nd guy called in to work on my rim.

It's a pick a part, so you gotta dig and hope no one else took what you were looking for. ALWAYS TRY TO GO WHEN CAR IS FIRST LISTED. it increases your chances of getting what you want. Because more often than not, someone else looking for the same part as you.

Got here 20 mins before closing, I walk up to pay and a worker yells “we’re closed!!” The Part that I needed would’ve taken less than five minutes for me to grab and I knew exactly where the car Was located. Lazy workers and bad management. Im a major in business management and business marketing and I can proudly say I would run this location 10 times better than what it is. I understand if you guys want to stop letting people in at a certain time so that way you still close at the correct time but you should have a sign up saying so and you shouldn’t yell at your customers the man could’ve nicely said “excuse me sir it’s close to closing and we stop letting people in, please come back tomorrow though” but I guess this is what happens when a business just hires anyone.

Excellent service. Their call center staff was very professional and friendly. We scheduled to sell a vehicle and we were given number code and a decent quote over the phone. Overall, it was a good experience.

Great place to find anything you need for your Toys Rides from a Bolt to Engine electric or mechanic parts Tires etc.......

If you don’t wish to purchase warranty on the parts make sure you let them know ahead of time they will automatically charge it and if you try to get $$ make because you don’t want it they will not return your money. Parts are extremely high now you better of getting parts online. Anaheim location is the worst

THE GOOD IS THEY HAD A A FEW 2011 TOYOTA CAMRYS . SO I FOUND MY PARTS FAST . THE BAD IS. IT SAYS ON THE SECOND RECEIPT (THE ONE WHERE YOU PAY FOR THE PARTS YOU WANT ) THEY CHARGED ME A $5.00 ENTRY FEE THEN RIGHT BELOW THAT $5 FEE IT SAYS $5- CREDIT ENTRY FEE . I ALREADY PAID THE $5 ENTRY FEE WHERE YOU COME IN AT . NOT COOL . BUT HEY ITS YOUR BUSINESS FOR $5 IF YOU REALLY SALE YOURSELF THAT CHEAP. THEN WE KNOW WHAT KIND Of PERSON YOU ARE ( A CHEAP B.) THEN THEY CHARGED ME $10 FOR A CUP HOLDER WHICH ALL I HAD WAS A SMALL PLASTIC DIVIDER THAT SITS IN SIDE THE CUP HOLDER . KINDA SHADY BUSINESS SOME GOOD THINGS ABOUT THE SANTA FE LKQ OR PICK A PART. THEY HAD A LOT OF CARS. THE YARD WAS KINDA OF CLEAN AND ORGANIZED CONSIDERING ITS A JUNK YARD THAT WAS PRETTY COOL

I called explaining I wanted to sell a vehicle and the situation I had, and I was hung up on, I called back and they never answered my call again.

They made me pay for the warranty even though it’s optional & signs are posted. Cashier Eric was rude and unhelpful, while sitting on his phone

Haven't been to this location in years had no idea it was under a new ownership but back in the days you were able to get good parts for a bargain price now you're better off buying them new from the auto parts or dealer

$55 for a broken mirror that I've gotta Frankenstein together with my old one to have a functional mirror. A new one is $49 online. You need it today, LKQ will be happy to bend you over a barrel. Support your local mom and pop junk yard or else a big evil company will come along and buy them out. Something needs to be done about the price gouging here.

The manager David would not allow me to enter at 450p! Even though it say 5 pm closed! They need to change their hours accordingly, that’s not right your web sight says 5 but the gate is closed before 5! I drove 2 hours for nothing . I’m going g to right as many negative reviews on every web sight protesting against this yard!

The cashier manager is a Parts thief selling the parts as if they were new Making up prices on things not listed I had a part it cost 60 on internet new they sell it for 75 used . The other junk yard sell same part for $20 . They are out to price gouge. The customers. This lady should be fired cheating people out of money for used parts the assistant manager

The access to the yard, it's higher-ups, it's the worst place to go, if you trying to get anything that it's used, the prices are pretty close to the prices at any auto parts, where the parts are new and has guaranteed,. As well if you returned anything that doesn't fits on your car, they charge you for returned parts, it's sucks.

I take all my can's, plastic and glass bottles here. Good prices, parking is re arranged to make it easier to get in and out. Staff are very helpful if its your first time and work with you. No attitudes. You have to go around the corner to get your money now, instead of out front, which is fine. During the week, not very crowded. Weekends go early, otherwise there will be a line.

No customer service whatsoever. No phone number to call and when you actually get through they know nothing. Who does business like this? Pick Your Part does. Don't support an unethical business who actually doesn't really care about you as a customer, they only care about the profit. Profit over people is not good for anyone. Let them know.