BIGGEST SCAMMERS BEWARE!! Taking them to court they said the car was impounded days before it actually was, got proof from the SHERIFS office still said it was a civil issue.
Also they messed with the car while it was in there yard. Disgusting people
Be aware of ILLEGAL towing activities! SCAM!
Last Friday night, Sander Towing turned a bad situation into an outright miserable one. I understand towing exists. What I do not accept is the way this company handled a straightforward request for information and a basic level of respect.
I got to the scene quickly after realizing my car was being towed. The truck was still there, and I asked if the vehicle could be released. The response was an immediate, flat refusal, delivered with a hostile, dismissive attitude. No clear explanation, no effort to communicate, and no interest in resolving anything humanely. The message was basically: you have no options, stop asking questions.
From that point on, everything felt designed to maximize confusion and pressure. I asked simple questions any reasonable person would ask in that moment, where the car was being taken, what the total cost would be, what fees were being charged, and what I needed to do next. I did not get clear answers. I got vague statements, impatience, and the kind of tone that makes it obvious they do not care that you are stranded and stressed.
The whole interaction felt like a script: refuse, deflect, and force you into the most expensive and inconvenient outcome. If you are a student, a resident, or someone dealing with this late at night, it is especially brutal. You are left standing there watching your car disappear while being treated like you are an inconvenience for asking basic questions.
This is not just “towing is unpleasant.” This is a customer experience problem, a professionalism problem, and a transparency problem. If Sander Towing wants to operate in the community, they should be able to explain their process clearly and treat people with basic decency. Last Friday, they did neither.
If you are considering them as a vendor, think hard about whether you want your residents or customers to go through this. If you are a driver, document everything, take photos, and be prepared for an interaction that is cold, rigid, and unhelpful.
I would not recommend Sander Towing based on how they handled this situation.
Last week I had one of the worst towing experiences I’ve ever had, and it was with Sander Towing. I’m not writing this because I’m happy my car got towed. I’m writing it because of how they handled the situation, the way they spoke to me, and how little transparency there was.
It happened late in the day, and I got to the location quickly after realizing what was happening. The tow truck was still there. I asked, calmly, what my options were and whether the car could be released. The response was an immediate refusal with a cold, dismissive attitude, as if I was wasting their time by asking basic questions. There was no effort to explain the process clearly or treat me like a person dealing with a stressful situation.
When I asked simple things, where the car was going, what the total cost would be, whether there were additional fees, what documentation I would need, I got vague answers and a “not my problem” tone. It felt like the entire interaction was designed to shut down questions and push me toward the most inconvenient and expensive outcome. The communication was poor, the attitude was worse, and the experience was unnecessarily aggressive.
Towing is already a high-stress situation. A professional company would at least provide clear information and basic courtesy. Last week, Sander Towing provided neither. The lack of transparency and the way they handled the interaction left me feeling pressured, ignored, and taken advantage of.
If you’re a property manager choosing a towing vendor, I would seriously reconsider using a company that treats people this way. If you’re a driver, document everything, take photos, and be prepared for a difficult, unpleasant interaction.
I would not recommend Sander Towing based on my experience last week.
Halloween was a terrible day for me and Sanders made it all better. If you own a Harley Davidson and need it towed the driver who took care of my ride was incredibly attentive. I’m used to having to coach drivers on how to strap a motorcycle down. I was shocked when I turned around and my bike was strapped securely and properly. The driver was really cool to talk to and drove me through terrible traffic to get me to safety. And as an added note I left my wallet in the truck. My wallet is magnetic and got stuck under the seat. The driver kept looking for 4 whole days until he found it and returned it with every dollar that was in it. I would specifically call this company in the future if I am in range.
Needed a tow from San Gabriel Canyon OHV to my home. Driver Victor came up in about an hour as the dispatch lady had said. While others tow places had a 4-6 hr wait. Got my truck in the flatbed ready to go professional and super nice tow truck driver. Id highly recommend this company if you need a tow and best yet a fair price thanks again!!!
After losing my car keys, I was in need of replacement. Because a neighbor of mine had recommended Sanders, I read their reviews, was very impressed, and gave them a call. Tammy gave me a firm quote, and even told me that my AAA service would help cover the cost of replacement, which I did not know. Once the call was initiated, Tammy kept me updated. Eric, the service technician who arrived was very professional, answered all my questions, and even told me things about the key function that I did not know. Overall, Sanders gave me a positive experience of an unfortunate situation.
"I had an excellent experience with Sanders Towing Company! Pedro, the service technician, was prompt, professional, and extremely helpful. He made the entire process stress-free and took great care of my vehicle. The dispatcher was also incredibly friendly and attentive, ensuring everything went smoothly from start to finish. I truly appreciate the great customer service and would highly recommend them to anyone in need of towing services. Thank you, Pedro and the whole team!"
Collin was the best of the best. Very kind and nice.
If I can give 100 stars, I want to give 100 stars.
Charge was very reasonable too.
Thank you so much
Got a hold of these folks through AAA to tow my truck across Anaheim. Greg was such a nice guy and very professional. 10/10 would trust him to move/haul anything I have!!
Sanders Towing went out of their way to help me replace my car battery when another company dropped the ball. I truly appreciate Ali for all his help in getting my car up and running again. Life Saver!
Sanders is a AAA towing service along with their regular services. The drivers are fast getting to you and know what they're doing. Always happy to help in any way with your car.
I Had purchased a truck that was not Driveable hoping to fix it & I had towed to a mechanics. the tags had expired a couple months prior and I did not want to register this truck if It would cost me more to register and fix than what it’s worth. Well apparently I get a picture of letter that the truck go towed and it had now been there . I had no idea next morning I call and ask how much it would be and they are trying to charge me $1000 dollars with no room for negotiation. Very rude and disrespectful people I spoke to. Even after explaining to them that I had no idea of the situation because I had thought this truck was being fixed/ looked at this whole time & the notice was sent to prior owner. I provided all the details and have proof but they did not care one bit and are deciding to screw me over as much as they can. Possibly a good place to get your car towed but as a company to do that right thing? Absolutely not.
1. The tow truck driver was wonderful. Got the car, cleaned up the fuel spill and took it to the lot.
2. Office team practices are reprehensible. Needed charges itemized for insurance to pay. They refuse to release except by email "by today." This in effect results in them keeping the car for more days as by 'today' is by 5 pm which is not enough time to mobilize a tow from Sanders to the collision repair shop.
3. This is predatory. My 6 yo son has symptomatic covid I cannot leave him alone and they are not able to accept CC over the phone either.
4. Really predatory and not a humane business. I am deeply deeply disappointed as they are a long standing community business with great point of service staff.
I hope their leadership sees this and considers modernizing their practices.
I'm 42 and as long as I remember sanders has been the local towing company. Always courteous and efficient. I have used their locksmith, tows and battery trucks. Great people, and their history tells you they're good!
Awesome on-site locksmith. I didn't know they where here and I took my blank car key to the local hardware store and this kid messed it up!
The man with beard here fixed it and saved the key, I also had a few other keys made no problems
I'm only going here from now on
I called AAA to get a tow at around 3pm for my Car that was not running from San Dimas to my home on Thanksgiving Day. They sent out Sander's Towing as a Contracted AAA tow. I never had any issues with AAA and the tow companies they contract to have my cars towed but this time was different. When the dispatched tow driver arrived, even before getting out of the truck he already had a attitude that he didn't want to be there working. Once out of the truck looking at the car it seemed he brought up every excuse so he didn't have to work, how he didn't want to hook up the car and tow it. Finally he said "Ill hook it up but its going to "cost you" your choice". This is when I thought it was odd because AAA told me that the tow was no cost to me since I had the premier membership and been a member for 25 years. To me that was just not right that AAA would be paying for the tow and the driver would come up with my $$ in his pocket. I told him no and he drove off. I thought this was odd and called Sanders Tow office asking to speak to a manager (who was "not in") to talk about the situation. I asked for the name of the lady I was speaking to and she was reluctant to give her name and ask why I needed it. I don't think she understood that they are in business to help customers that need their service and by picking up the phone she is a representative of Sanders Tow. I have had this company tow cars before with nothing a but a good attitude and a smile, and in fact they towed this exact car. It just seems like they do have some shady workers driving/working for them that can ruin their reputation. It was an easy tow, just hook up the car and tow it 3 miles to my home and unload it, AAA pays the company out. At this point he just drove the tow truck over wasting the company's time and gas and now also being reported to AAA. I get it, its Thanksgiving you don't want to work but thanks for wasting my time that I could have also spent with my family on Thanksgiving. If any one management would like to reach out to discus it more feel free.
Great customer service. Friendly people. Very strict on programming car keys and prices. I purchased two keys on Amazon. On had a defective chip so they only programed one key. Cost is $80. Whem Amazon replaced the key I just thought Sanders would have programed the key since I already paid, the lady said it cost $80 each time they connect the programing module. You guessed right, I did not have them program the second key😔. This business is of course a typical business which charges for everything for every visit. It would be nicer if they had more understanding of their customers, especially if they had already paid for two keys to be programmed.
I was told that help would arrive in 30 minutes. That got pushed to an hour and then an hour and a half and then 2 hours. At that point I called Sanders Towing to confirm the time of arrival and make sure it wouldn't get pushed out again. I admit that I was upset because I was in limbo and late to work due to all of all the delays. The customer service representative who answered the phone didn't do a thing to express concern or understand where I was coming from. She yelled at me to calm down 😳 and then she hung up on me. Very unprofessional! The guys who arrived were great, once they got here, but Wow!- what an experience. 🤨
My unfortunate situation became a very wonderful experience in the end thanks to Richard one of the professional drivers. Richard was extremely nice, patient, knowledgeable and above all helpful.
Thank you again Richard and the staff at Sanders.
I had a flat tire on the freeway and the dispatcher (Amber ) from Sanders contacted me and let me know they were on the way she was great ! When the technician arrived he was the best (Victor) he arrived fast and was very kind and professional he made the stressful situation not so stressful. I’m giving 5 stars because from start to finish it was an awesome job by their team. Thank you again Amber and Victor from Sanders Towing 👌🏻
Loved Isiah's knowledge of car batteries as mine was definitely dead and in need of a new one. Glad you have someone reliable and confident in your mix. Glad I had AAA, too.
The truck that was dispatched to jump-start my car broke down around the corner of where I lived. Instead of having me wait for another 30 minutes for another dispatch, Marshall walked the rest of the way with all the equipment he need to help me with my car issues.
Marshall was quick and really informative about the issues I had with my car. I enjoyed my experience with Sanders Towing Inc. Fast and reliable.
John is so courteous and such a great help. I really appreciated having him come to help me. He deserves a raise. What awesome customer service skills He has. Thank you John you are awesome. ***** You are 5 stars+ God bless you.
Sanders Automotive is my mechanic and so grateful they take such good care of my family's cars.
Thank you to Kevin who took time out of his day to personally work on my truck and get my ac working again!
I won't ever go anywhere else... thank you to Kevin and the whole Sanders family!
Highly recommend Gilbert at Sanders Tow in San Dimas. This man was awesome and really helped me out tonight with his professionalism and willingness to go the extra mile to get my car to the dealership's service department before it closed. He showed up quickly and did a fantastic job figuring out how to get my car in neutral and loaded on the flat bed. From there he showed the extra hustle to make sure it got out to Ontario safely and even followed up with a courtesy call afterwards to set my mind at ease. It's rare to find that level of service nowadays. Do yourself a favor and call Gilbert at Sanders if you need the best in the business.
They were so helpful and went above and beyond helping me figure out what key I needed for my car and what my best options were. (after I brought in one's to be cut that weren't the right kind) Will be back any time I need key or lock help.
After accidently locking my keys in the car.....again, I called AAA and requested service to help me. I live in the claremont area, so I knew exactly what company was going to send someone out. Sure enough and very efficient, Sanders Towing came to the rescue. Armando came with an awesome personality, very engaging. I had the keys in my hand in 5 minutes. Recommend highly for all your emergency needs, thanks Armando truly a godsend.
Called AAA for a visit to check what sounded like a dead battery. AAA forwarded my service request to Sanders Towing. Armando arrived sooner that we expected. He was very courteous and efficient. Great personality. Had my car running within minutes. and check out and confirmed that yes indeed the problem was a dead battery.
Thank Armando for his excellent service. We were totally satisfied!.
