Went through all of the details about my fully-functional, good condition vehicle and their estimate was 1/5th of the value or less. Absolutely crazy offer. Ended up going elsewhere and had it off my hands the next day for 3x what their max offer was.

Fawn Webb

10/26/2024 21:19:47

legit company. #1. had my car picked up in a small city in wisconsin. its took a while due to the holidays (just bad timing) and the tow truck driver was a a hole and never called me when my car was being picked up so i had to wait 2 more hours on the phone and call back to have everything verify. i thought it was a scam. at the end, it was worth it. i got top cash! 1250 for my 2001 toyota rav4 that was undrivable and a goner too. the phone people are always trying to give the best offer and top cash. other tow company offers and sweet talk you for low prices, like 100-200 dollars thinking your car is worthless and trash. its not. its valuable and if you're able to take out and sell the pieces or even fix the cars, you can sell it for so much! and yea, they got people for that. so its a lot of money to be made. don't be desperate too. make sure you get the best deals and negotiate. worth it at the end waiting a few days. yeah i was sweating a lot too cuz my car was at the shop and luckily the shop manager was cool about it and never complained even though my car was there for a while. thank God i got it done.

A Y

01/07/2025 03:43:57

Erik, 100% deserves a raise, that man worked with me every step of the way! Sold my car in half a day, I delivered it to the lot do to me needing to catch a flight AND they payed the towing fee!! 100% recommend

Shakir Edmondson

09/26/2024 22:39:55

Thank you Miss Zee with Family Car Buyers, for helping us with a free RV removal of our fifth wheel trailer. You really made it easy and not stressful for us and it was a very quick process. Sorry this review is a few months late but I really appreciate you Miss Zee. Thank you Family Car Buyers, Zee was so helpful for us!

T

11/21/2024 17:06:49

Excellent service. They worked with me when I lost my title. I also had a tight timeline to meet. It was my 1st time selling a car, and they were great! I had all kinds of trust issues with thr process going in, but they assured me the right options and help per my situation. Highly recommended, thanks again!!

James Don

08/02/2024 15:49:14

Working with Luzka and Sam at Family Car Buyers is nothing but a joy. I highly recommend using them.

Kyriakos Moforis

12/24/2024 19:55:57

This was our first time selling a used car on any platform. Using Family Car Buyers was a fantastic experience. Professional and efficient from the beginning to the end of the process. They paid top dollar, they organized towing, and I got paid in full immediately. I will definitely sell any other used/junk car to Family Car Buyers in the future.

Rick Bagwell

02/24/2022 20:20:21

Amazing experience start to finish. They were incredibly kind and helpful, offered me more than anyone else for my inoperable vehicle, and followed up with me to make sure everything went smoothly. Within 24 hours of contacting them my car was towed away and I had the funds. Definitely recommend!!

Jhona Robinson

02/16/2024 19:50:34

Worst service and customer service I have ever experienced. 3 weeks and still not a success pick up. Costing me money and time. I do not recommend this to anyone.

Marvell Avery

09/16/2024 17:10:03

They were wonderful from the beginning to the end of this process. Listened to my needs and time frame and followed up to make sure everything went well! Very easy process.

Barbara Kenny

05/14/2024 20:30:43

I somehow found Family Car Buyers through a google search, and they responded quickly were professional. Although I am in another state, they gave me a fast quote, scheduled the tow truck, picked it up when they promised, and paid what they promised.

Kory Dopp

03/27/2024 19:31:12

BLEW ALL COMPETITION AWAY! $800. Had a 2007 GMC Acadia SLT-2 SUV. Two days before T-Giving it just died trying to leave a parking lot. Thought out of gas; filled gas but still nothing. AAA hauled it to a AAA mechanic. Told need new Timing Chain. AGGH! Means needs a new engine. Can't afford, must sell. Mechanic says scrappers will give $150-250. Did a Google search and found Family Car Buyers. Ended up getting $800 for my car. They can pay more if the rest of the car is nice. Received offer and told if send in pictures I may get more. Did just that. Car had no scratches, no pings, no dents, leather mint interior, entertainment system fully functional, etc. When tow truck was running late I asked for $25 more to get a Uber/Lyft to the mechanic to meet driver. They did: $825. Paid on spot. Dena Tunstall there was great! Followed up all the way to when the driver came to after he left. Great customer service! Totally sucks when your car breaks down. Family Car Buyers helped more than all others to help me recover as much as I could from my loss. Thank you!

Brian Foerster

12/03/2018 22:23:37

I live in Iowa. First time using this kind of service, so was apprehensive about the legitimacy of the transaction. Their first offer for my '07 Camry (transmission went out, otherwise good car) was lower than other companies. Once I shared their competitor's top bid, they surpassed it. From moment I accepted to receiving my money was less than 24 hours. Only reason for the 4 starts is starting with a lower bid and some minor towing scheduling issue.

Mohamed Abusharkh

09/13/2023 20:58:34

Family Car Buyers were a pleasure to do business with. They were easy to reach by phone. They were always extremely courteous, patient, and helpful. They gave me a quote quickly during my first call and sent a text to confirm. I received a call to schedule the appointment to have my car towed within a couple of hours or so after we agreed on the price. The Family Car Buyers rep stayed on the phone when I was talking to the local rep. They provided the VIN # I had given them earlier, but didn't have while I was out. Everything went smoothly with the sale and pickup (towing) of my old car. They provided helpful info via e-mail and text. I received the bill of sale soon after the car was picked up and I received the check. Very positive experience, so I can certainly recommend them to others. Dena was great to work with.

David Jones

02/08/2020 02:52:49

Family Car Buyers is one of the few companies left that continue to conduct business with TRUE HONESTY. They really stand behind there name " FAMILY ", because this is how they treat you in doing business. I'm very happy for there business and hospitality I have received from there worker, Ms. Luska very much integrity. I will highly recommend.

New Start

01/11/2024 12:59:01

Amazing customer service. I was aprehensive selling a car, to a company I found online, but Family Car Buyers was great to work with. After some set backs with the initial towing company, the team at Family Car Buyers (Louis and Sam) were responsive and worked with me to have my car picked up and payment delivered. I would definitely use Family Car Buyers again.

Mark Tiggard

11/30/2022 22:09:56

My experience with Family Car Buyers was professional and easy. I called and spoke with a representative, I don't recall her name. She asked me some questions about my car and said she would call me back in a few minutes. This must have slipped her mind because after about an hour I had to call back. I spoke to another representative that informed me an offer was made. No big deal and the only reason no 5 star. I accepted the offer and Cristina walked me through all the process. She connected me to another service , Copart, which would be writing the check and scheduling the pick up. Fairly straight forward and easy. Pick up was on time and professional. I had all the proper paperwork, driver gave me a check and they took the car. Pretty simple. Based on my experience I would definitely recommend Family Car Buyers.

spartakick300

12/29/2017 01:11:53

My experience with this company was very good. The people I talked to were professional, very nice and very helpful which made me feel at ease. There was only one negative that I had, they were a day late in picking up my car. However that was quickly rendered and takin Care of and my car was picked up on the next day with a check in my hands. The driver who picked up my car was very nice and patient with me as he answered all my questions. I still give them 5 stars as my overall experience overrides the one day late. I will have no problem referring them to people I know and if I ever needed to get rid of another car I would go back to them. Thank you Family Car Buyers for a great experience!

Ivan Borag.

10/30/2017 02:59:55

Recently I sold our 68’ Cadillac. We had actually spoken to another company before finding Family Car Buyers and that other company left us in the dark for a week. When I called Family Car Buyers they were quick to give me a quote and then worked with me to get the price we wanted. Once I sent everything in they sent me over to to towing company to set up and appointment for pick up. They called an hour before arriving and got everything settled in less than half an hour. I have worked with other companies before but I must say this was by far my BEST experience. I very much recommend Family Car Buyers and am grateful to have found such a well run company. Fast, easy and best service I’ve experienced in their field! 5 Stars!

YANA MINYAZOVA

06/20/2023 14:45:54

Offered a fair price, and the payment for my car arrived promptly in my Paypal account at pick-up. Staff was pleasant and easy to work with. The only problem was that although we agreed that the tow truck driver would arrive between 1:00-4:00, he called at 11:00 and wouldn't wait 30 min so I could travel to the location of my car. Family Car Buyers and the lot personnel apologized and were able to arrange another pickup in the original time window. I'd recommend this company!

Lori WIlson (Sisy2of5)

10/27/2017 01:35:43

I had an excellent experience all around! From the initial phone call kinda bummed out about my car and worried about getting pennies. The quote process was made extremely easy, with just having to text over some pictures of my Lexus, to the extremely fast call back with my quote. (To my delight was almost dead on to as what I was thinking myself.) Also to my surprise my car was also picked up only a few hrs later with a check in hand! I received numerous phone calls from extremely friendly staff and run around, or hassle. The staff made a not so pleasant situation for me to have to let my baby go into a non stress and extremely friendly environment. From the initial quote, to the other employee I had to give a lil info too, down to the tow truck pick-up, was nothing short of an A++ all across the board! Even wanting to know how things went after my car was picked up. If I ever need to use this service again (with my wife, I prob will) I will definitely go back and also recommend them to anybody I know that may need help with a bummer of a situation made feel at ease and appreciated. The feelings are definitely reciprocated! THANKS again!!! Phillip

Phillip Spallina

03/08/2019 01:27:41

Cristina was my representative she made the whole transaction super easy. They got me a great price for my car, they lined up a local tow company who picked it up at no cost to me and best of all I got paid on the spot. It was great and I will definitely be using them again in the future.

Tia Lewis

01/15/2018 21:23:27

I have nothing but great things to say about my experience with Family Car Buyers I found the company through a link on a junk car website after my car engine went completely dead. I was a bit skeptical at first because they offered a great price, higher than a local competitor. They took care of everything, including the tow and any fees. Everyone I spoke to was friendly and had great customer service. They were extremely prompt, and everything was taken care of in less than 48 hours. I would definitely recommend going with them!

Megan Murphy

02/16/2017 19:03:09

It was quite a pleasure doing business with this company. They wasted no time in getting me a great honest quote for my vehicle, worked around my schedule to pick up the vehicle, and paid me on the spot. They made the whole entire experience quite pleasant, and I am a very satisfied customer.

wasnowis1tube

12/04/2018 01:47:14

LUZKA and Isabella made my transaction as smooth as butter. I’m honestly impressed at the level of customer service I’ve received. The whole process took about 2 days. Super quick and as soon as my car was picked up, I got PAID!! Top dollar too.. amazing amazing company. I would definitely recommend to friends and family. Don’t hesitate to give them a call. There the REAL DEAL!! Five stars!!! Give these girls a raise seriously there customer service was outstanding. They stood with me on the phone while the driver towed my car away insuring me it was legit and not a scam. Highly recommend this company!!!!!!

Ann Marie Ramirez

11/17/2022 14:37:27

I Checked three different companies and Family Car Buyers made me the best offer for my vehicle based on the information I provided. Very professional and courteous throughout the process. Everything went exactly as they said it would including being contacted by the towing company within the time window they gave me. Thank you for the pleasant experience.

ed Midura

04/03/2020 15:53:56

My customer representative name was Elizabeth Oz. She assisted me with the whole process. She was very kind informative and knowledgeable. I was very skeptical at first being this was done online and through email, but I received excellent customer service. She gave me step by step instructions on how to do what was needed. I received a very fair offer considering my truck wasn't running. The driver ca me out picked it up and wrote my check. Simple and easy. No hassel at all. I emailed photo of my title and gave over my keys. I definitley recommend this company very trustworthy and dependable!!

Jennifer James

10/23/2017 15:39:21

I came to Fa mily car buyers trying to junk my car due to a lot of issues with the car and expired tags, i wasn't expecting to get offered anything for the car but ended up getting a pretty good amount of money in my opinion. Elizabeth Oz was very nice and easy to reach even through text which was very convenient. It was excellent customer service, they definitely go above and beyond. My car was gone within 2 days without any trouble. I will definitely recommend them to my friends.

Lucy Ayala

04/17/2017 00:05:05

I called several car buyer companies and not only did Family Car Buyers give me the best offer but they helped me every step of the way answering all my questions and addressing all my concerns. They delivered on every promise made to me and everything went smoothly including making the electronic payment to my bank checking account before I handed over the keys and car title to the tow truck driver since my car didn't even start. I highly recommend Family Car Buyers to anyone thinking about selling their car. They are the best!

Ed Rojas

03/18/2020 20:06:49

They gave me a quote and picked up the vehicle the same day . Stress-free! The tow truck driver was nice and very polite. I called several different places off the Internet and FCB gave me the best price . The girls on the phone helped me through all the steps. Very professional and friendly. I would definitely use them again.

KT Southhouse

05/22/2018 16:13:02

Phone:	+1 866-393-7913
Services:	Used car dealer
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 426 Reviews
ZIP Code:
Open Hours:	5:30:00 AM - 6:00 PM

Friday		5:30:00 AM - 6:00 PM
Monday		5:30:00 AM - 6:00 PM
Sunday		7:00 AM - 3:00 PM
Tuesday		5:30:00 AM - 6:00 PM
Saturday		5:30:00 AM - 3:30:00 PM
Thursday		5:30:00 AM - 6:00 PM
Wednesday		5:30:00 AM - 6:00 PM

Family Car Buyers JunkYard in Pasadena (CA)

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