Norwalk Auto Auction in
Norwalk (CA)

The auction is what an auction is....buyer beware and do your own due diligence. We've purchased lots of great cars from here and the staff has always been great!

BEWARE!!!!!!!! I wish I could give them zero stars.. Do not do business with this auction. Their goal is to defraud people. First of all their manager Brandon and assistants aren’t professional. They sold my vehicle for less than I requested, when I informed them I wasn’t interested and they should bring back my vehicle. I sent truckers to pick them up and the trucking was informed by workers at the auction that the vehicle wasn’t there to be picked up. I reached out to the manager Brandon and It took them over a month to respond. Now I just got a notice of pending lien sale!!

Purchased many from the auction and they've been wonderful. Deva has been a God send.

Bald Security Guard at the gate, doesn’t know what he’s doing , attitude sucks, giving hatred towards you if you dress nice

This place is trash one day reposed and they already took everything out the car money missing and they used my cards as well I will be contacting my lawyer I have all things to prove don’t go here!!!

They open at 9, but it's already 9.30 and no one can give out car keys. If you are going to pick up your car on the weekend, make sure that the keys are with the security guard because the office is closed.

This place is so unprofessional they have absolutely no idea how to run their business. The workers are a headache and miserable. They do not care about their clientele. One employee will tell you one thing and then you can talk to another employee and they will completely disregard what you were told.i would rather walk from california to florida barefoot then ever have to experience with their rude and unprofessional behavior ever again. They took our belongings out the car (did not get them back when we got the car). And decided to “make” a new key and made us pay over 150 dollars for something they did NOT make. (They told us they had to make a new key which is why we had to pay, which was later found to be untrue). if you are getting your car from here I suggest you roll one before you talk to them because trust me you’ll need it?? if i could give this place -0 stars I absolutely would! The only positive thing i have to say about this company is

Completely unprofessional. They damaged my car while towing and have given me the run around for WEEKS- If you call, the receptionist desk immediately routes you to someone that they KNOW (“quality” manager Robert Freidman) doesnt return phone calls or answer their phone, nor respond to emails in a timely manner. I’ve been trying to resolve this with them for over a month, and they wont give you an appointment if its regarding vehicle damage, so they also wont let you into the front lobby. Genuinely the worst company I’ve had to interact with in all of California.

**UPPER MANAGEMENT PLEASE READ** This auction really has to really look into their inspection department something is not right. I sold a car at this auction and it was unwind because it failed PSI but the problem is that this vehicle has passed PSI in Adesa and Manheim so it makes no sense for the vehicle to fail inspection. Also they gave a bogus excuse that the vehicle had multiple codes but when I checked not a single came up so it doesn't make sense.

This place is a joke! They steal stuff from your car.. and then make excuses as to where your stuff is.. had my car for one day and all my change and dollars were missing from the middle section as well as my ray ban glasses, my iPad and pencil and my iPhone charger! They are not handicap equipped either so don’t come to this place with out your own chair.. they have lil bean bag stools that hold a kid maybe.. no chairs for adults! I was there for almost an hour and when I asked for a chair the receptionist said I had to use the bean bag stools.. excuse me? You see me disabled and have nerve to tell me to use a bean bag stool not even a chair???? They are almost to the ground.. there were chairs in a dark empty office and she refused to let me use one…crazy.. receptionists are rude and stand around and talk about you! By the way thanks for leaving me my pennies .. still no belongings.. filing a police report! Theft is theft

This place stole my gold ring and wouldn't let me go to my car. When I wanted to look for it because they knew they took it! Do not trust them if you left anything in your car. Doesn't matter how good the service is if they are going to steal for you!!! Didn't want to speak with me after I got my stuff and avoided me when I asked about my gold ring, Do Not Trust a place that won't let you search your old car when they, like they want to hide things from you

They were very nice and helpful with our situation. .I greatly appreciate how nice and helpful as well as understanding while being supportive while they had a job to do...

Good customer service. They were remodeling, it's going to like nice. I would give it 5 stars, but they were a little unorganized. Appointment was to pick up a truck, that's it. Took about an hour when the appointment was scheduled for a 15 mins to 30 min turn around.

A really nice family run business. Every employee I've ever encountered is especially helpful, patient and friendly. They really go the extra mile to assist folks. Although picking up cars here can be a lot sometimes, there's someone out there to help, you just have to be a little patient. There are restrooms for customers and masks are still worn here.

This is typical dealer only auto auction. Which is all fine but the only thing is they also crontract with public online auctions which are open to the public with certain days for viewing. THEY DON'T MENTION THAT when you get their. They send you away saying "this place is for dealers only." I showed the reseptionist the website which said today is scheduled for vehicle inspection and she still tried to send me away. She was very unfriendly sassy and didn't even want to hear what wanted to say. So I asked for her supervisor. No one came out to talk to me. Only a man came out and handed me the inventory and said go ahead. Ironically there's a sign that says that Norwalk Auto Auction was the friendliest place in town. I think they should tear the sign down and throw it away. Good luck with this place. ?☹️

Amazing place if you have a dealer license or wholesale license you can get a variety of different cars at an amazing price ?

I got ripped off here once never did I ever come back here. You don’t get ripped off by the company but the dealers that supposedly help get your car out DO the rip offs. And they’re outside with their lap tops ask for $2000 up to whatever they want when all you need is a 1 day dmv permit to get it out for $0 dls

They towed my car, emptied it out before I even found out where it was. The thieves stole all of my personal documents for my car, my title, new tools, new car seat covers, new rugs and cleaning stuff for the car. My Dolls Kill jacket, a camera, school notebooks and supplies, 2 dresses and new flats, $152.00 worth of groceries. I know at got home went inside to use restroom when I got outside my car was gone. They would not let me have any info on my truck until a whole week later. Then they would not let me see my car. These crooks should be audited and shut down. They steal items from your personal belongings and hope that week you wait will make you forget some items. Not me. I just got home from sh0pping. I know my stuff. The girl that runs it, Yolonda is not very empathetic and low-key rude. Place sucked rocks.

Cars are a little to high priced, it’s a matter of luck. They literally try selling you the car and negotiate with you in front of everyone, most auctions do this but THIS auction does it on a very frequent basis like every other car literally. If not this auction would finish in a hour and not last two hours. Only good deals you’ll find sometimes are the repos. Yet most of them aren’t in great condition. Even those go at a high price for being beat up. Office staff is very dull and not caring. If you have the time to hunt and wait for a good deal the this auction is technically okay.

Office staffs were friendly aside from the dude prowling the parking lot asking why am I taking pictures, too late. Enrolled my cars into auction was quick process.

you have to be careful with the type of car you purchase several of the dealers that actually come to this location bring cars they have been turned in due to some problems some of the dealers change the miles on the cars so you have to be extra careful and do your due diligence to make sure you're not going to get screwed in purchase a lemon.

If you looking for a great deal (on the purchase of a vehicle), is complicated... multiple folks ready to help but they are multiple hiding costs asociated, the initial $10.00 (per person) to check-in and access to view vehicles... The person helping you is one cost ($50. - 300). The actual person that bet to obtain the vehicle is other cost ($300 +). The action folks is other cost ($400+). The person that fill-up the documents is other cost ($ 300+). That is the commission, in the top.of tax and license for the vehicle that you purchase... So is a jungle. Everyone is looking for a ways to obtain some of your money. In the top of that if the vehicle is not inspected correctly it could be better to buy it from private owner.

The staff were very helpful. I bought two cars and everything at this point is going well. Waiting on the titles. The cars were decent this week it's a hit and miss from week to week.

Dealer only auction. It depends on the days going to the auction to determine whether they have good inventory or not. There are some cars that sell the same price you would expect when buying it off the streets. Problem is that it is very fast paced, it's an auction with hundreds of cars to sell. The better the experience and exposure, the more comfortable you'll be when buying a car.

This is the car I bought last time I was there. It was less than $2200. Not bad huh and clean as can be. 15 years old and looks almost like New. I can help you get a good price at this Dealer Only Auction. Just read the questions about this place. Or look at the pics to find me.

If you got the time stop by and take a look at diffrent cars for very good prices . the best day to go is on thursdays thats when they sell the most cars and have the best prices on vehicles lots of action going on so if you have kids I highly recommend you do not bring them lots of cars driving around and people walking around It can be a little dangerous but other than that it's a great place great environment people are friendly speak English and Spanish so good luck in looking for your new car on Norwalk auction

If you're a dealer. Go to Manheim or Southbay auto auctions instead. This place blows. Tacky building. Uninformative customer service reps. Title transfers take FOREVER if they don't have em on hand. Most cars here are absolute over priced junk. Almost got screwed and pined with a clunker. One employee who was actually nice was able to pull some strings and free me of my obligations to the overpriced beater. Man, those auctioneers and their henchmen will try and stick ya. P.s the restrooms are worse than porta-potties.