Adam’s towing is predatory. I would be ashamed to work there. I was parked in front of my garage for 15 minutes while installing a baby car seat. Went into my house for 15 minutes to take my child inside and my car was gone. I would not trust the company or its drivers for any business.
Bought a car from carmax and had an issue with the car, went through the Repair Pal process with carmax and they sent me to Vista towing, Vista towing is amazing, great people and great service, thank for fixing my little Fiat.
Repair Pal was supposed to send me a link for a review but they never did.
I just want to thank Bob for going above and beyond on behalf of my son in a medical situation by retrieving his phone and bringing it to the hospital in order for him to access his Dexcom. Not many people would take time out of their busy schedules to help others and we truly appreciate his kindness!
My son (20) was in a collision with a rock in the middle of the road late at night in fallbrook California. His car alerted the CHP of the accident as he was out of cell service range. A CHP officer shows up and disregards my sons request to call a tow truck company through our insurance. Adams towing shows up and doesn't even speak to my son about where to tow the car. They immediately tow it to their shop and now want to charge my son $1100 to get his vehicle out of impound. It NEVER should have went there in the first place. Adams has no record of the cop that called for the tow. ChP also doesn't have a record of the incident nor the tow request. Adams offered my son a measly $500 for him to surrender his car to them (a 2013 BMW328i). It can be repaired which they state on their website they do but told my son they can't do that for his car. Customer service lady is a horrible person and is rude and not helpful at all. Now I have to get a lawyer and try to get my sons car back so he can have transportation to his new job. DO NOT WORK WITH THIS COMPANY OR LET CHP CALL THEM. They are a shady company.
I have always had a great experience with this company. Rather I'm having a car towed from the property or just having them on standby for things going on at the complex where I need all cars temporarily out of the lot. Friendly drivers, great response time and competitive prices.
Predatory company. They seem to work with complex managers like Cynthia to exploit tenants and visitors for profit, all while she’s parks illegally in a handicap spots and on the red lines as Ive seen multiple times from the corner entrance. Total hypocrisy. Shameful behavior from both the company and the people enabling them. They drove all the way from Vista to Fallbrook outside of business hours just to tow, which is absurd and clearly opportunistic. Not to mention, they were parked in the handicap spot right in front of the manager’s house for quite a while about two days ago — they’re clearly connected.
Absolutely illegal and predatory company. They towed my car from employee parking, during an employee party. When we saw the truck pull into the lot we ran out to let them know we were allowed to park there. The driver rolled up his window and sped away while still trying to secure my vehicle when I had tried to let them know I was legally parked. I immediately called the company and was told it would be $600... The car hadn't even been picked up for 1 minute. They made a big deal about the pickup and tried to dissuade me from getting it the same day, then forced me to make an appointment and hour later to pick it up. I needed the vehicle for an appointment and was forced to pay $625 to pick it up, an hour from when it was illegally towed.
When I asked why they sped away when we tried to explain that we were allowed to park there, their response was, "we are a tow company, not a pick up the car and put it down company."
Convinced this place just wants to make a quick buck. Came like thieves in the night to take my friends car (borrowed) parked in MY spot because the guest pass wasnt visible. Nobody called, no complaints. Just took it. Management if you see this, feel free to reach out. It's actually insane to me the prices you charge for it not even being in your lot for over 12 hours and ya'll didn't even give a warning about it either. I've been parking the car in MY OWN SPOT for the past week since my OWN car has been in the shop.
My car was towed within 20 min of parking at my parents, apt and was charged a total of $600 dollars. They took my car 1.5 miles away to the tow yard. This was a ridiculous amount of money I feel robbed. Law suit coming soon for predatory towing.
They are super rude to talk too. I was trying to ask questions and concerns I have and when I asked to talk to the person in charge they hung up on me. I understand you guys deal with rude people but that doesn’t mean you guys have to go and let your anger out on other people super disrespectful and rude !
Update: I was able to talk to rob (partner ) rob was a lot more kinder and was not rude. He was able to answer some questions we have and concerns so thanks rob!
I will give another review once all this is resolved. So 2 stars for now instead of 1!
3rd update 3rd person we talked too (Frankie) was super helpful and polite and answered every question best he could! I hope they hire more people like Frankie !
‼Update::rob did not keep his word and they lied about giving me a refund. I recorded the convo and I wish I was able to post video on here. Horrible company my rating from 3 starts is now. 0 super dishonest people !
Have you ever heard of a $21.50 Card use fee? That’s what you Have to pay here when using your card. And they will Not give you any warning about it ahead of time. Would’ve brought cash if that information was given when called about the price. Apparently this company will get you where they can with Not a care. Beware
They came to my apartment complex during daylight and stole my car and my parking pass. Management had a video and thats the only reason why I know who stole my car. Then they had theoddasity to ask me to go and pick my car up. When they brought it back they had no answer on why they towed my car and targeted only me. I missed my doctors appointment and you know towing a car without putting it in neutral tears your car up. The stress alone of not knowing where my car went was messed up. They couldn't even apologize. How are they still in business? One more thing when I asked her to compensate me she told me she did by returning my car!!??? I just bought the car yesterday, wow. Rude is an understatement!!!!!
This guy's is a is a crook disrespectful absolutely disgrace for any man who behaves in the manner he behaved. If u ever come across him you just call the police to have a witness he might assault you thankfully I was with my friend. He should be fired will finding a police report on the threats that he made I don't want to get into detail because I'm in order to fighting the authorities regarding his behavior and his verbal threats his is mike can't confirm if it's true. Adams towing off industrial in fallbrook I can't find there Google page.
Tuesday June 4, 1 warning was about guest parking and if not moved it will be towed Thursday. It was moved and put in our official apartment parking space. We understand in the lease there are rules that state if vehicles are in official parking they can be towed BUT that is with 1 warning in the past 5 days. Thursday the same man argued trying to take the car saying it had expired tags and proceeded to lie saying that they warned us Tuesday about the expired tags. There was only one warning about the car and it was moved. The company only cares about taking a cars back to their junk yard and lie about reasons to take them. Another apartment down the street had to pay a drop fee because the tow truck had tried to take their car as well. I hope everyone gets to see this comment and let it be as helpful to others.
Disappointing Service Experience - Avoid This Establishment
I regret to say that my recent experiences at [Adams Towing ] were extremely disappointing. The staff members were consistently rude and disrespectful, demonstrating a lack of professionalism that is unacceptable in any service-oriented business.
Despite having worked in the towing industry for nine years and never encountering such behavior elsewhere, I found the staff at[Adams Towing ] to be confrontational and uncooperative. This resulted in unnecessary delays in releasing vehicles and added frustration to an already stressful situation.
Furthermore, the interactions with the staff were unacceptable. I was shocked to be informed by one of the representatives that there would be no future assistance provided to me.
Overall, I cannot recommend [Adams Towing ] based on my experiences. I urge others to avoid this establishment and seek service elsewhere where professionalism and respect for customers are valued.
Predatory company charging ridiculous, in some cases even illegal fees (5% surcharge on debit transactions), “after hours gate fee” for opening the gate when they’re obviously already in the office and available…
Absolutely garbage company and TERRIBLE MANAGEMENT. Rick is ridiculous and has terrible listening skills. Loves to put words and twist the story to his benefit when he knows he is at fault. Fraudulent would be too nice of a word. Absolute horrible customer service.
Adams helped us out when our Kia had engine trouble. Especially on a day they didn’t have to. We will highly recommend Adams to anyone we know that will be coming to Arizona. Thank you Erik for all you did for us!!
I had my vehicle towed & repaired by Adams and they were very quick & updated me with an ETA right away. Their tow driver was very kind and knowledgeable & so was the mechanic who fixed my vehicle. They even explained the issue in detail and gave me a pretty good price for the repairs.
They also have two locations which makes things very convenient!
Quick call had 8 illegally abandoned vehicles removed from my property in about 30 minutes. Drivers were extremely professional and took great care with the vehicles. They also made a good effort to try and help me contact an owner before towing.
I can’t believe them charging 500 for towing you car and it’s only been 3-5 hours of them having the car and asking in cash telling you, you only have 15 minutes or else, their atm doesn’t work and they know that cause they personally tell you they don’t have service how pathetic..
I don't know where this company hires their drivers but they might want to make sure they actually have licenses.
On my home, while getting on the freeway I was cut off by one of their towing trucks who came speeding down the on-ramp to my right side and then cut in front of me all while having to drive halfway in the shoulder to do so. When I blared my horn at him, he proceeded to flash his rear lights blinding drivers behind including myself as we're merging onto the freeway.
As I passed him, the gentleman proceeds to flip me off as I merge over two lanes. He then merged behind me and flashed his high beams on me repeatedly until I had gotten off the freeway a few exits later.
Maybe they're looking to make a quick buck by causing accidents so they could then tow your car?
I definitely would not want this driver on the road let alone towing my vehicle.
On the first friday of every month they have a public auto auction. It is absolutely amazing! They took the time to explain everything to me. I felt comfortable and safe bidding. I won a pt cruiser and i am so excited. Thank you to the amazing crew that helped me!
They towed our vehicle to their yard after an accident. On the scene they let a family friend retrieve our groceries. Today we went to see the vehicle and retrieve any other items. The staff was super friendly and helpful.
Adam's towing is just the best from the customer service I received to the car I drove away in . Their auto auction is well organized and fair priced and I got the car I wanted for less than I planned which is always good. Once again Adam's towing hits the nail on the head for me with five star service and another happy customer
Great Shop! They do excellent work for a fair price. I've been bringing my vehicles here for over 20 years. The owner Russ is extremely knowledgeable and always does his best to make his customers happy.
I had to get my Pathfinder towed and when I called, they said they could do it in an hour. They showed up within 30 minutes and within a few minutes, my car was on its way. Super impressed with their punctuality and professionalism. Based on my experience, Adams Automotive & Towing is a great company.
Oman was great! Arrived quickly and Oman had great customer service!! I hope I don't need a tow truck again anytime soon, but if I do, I will definitely call Adam's towing again.
Such a shame as it seems so good until it's not. Damaged the car, the very nice owner inspected the damaged and said he will get to the bottom then 2 weeks later they just email saying they wont cover. Now we have to have to get the family lawyer involved all over this stupid puncture in the front bumper where they probably backed into it. Oh well but at least we can try to get them to stop. Read the other online reviews, definitely not the 1st or last time they have had this happen
Great very professional crew!! They took me in within a few minutes repaired my vehicle and had me out in less than an hour! Nice guys. Highly recommend for sure.
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