Jill helped me SO much. I had major issues with my EV car and she went above and beyond to help me. This is a honest company that helped me so much. Thank you Jill for your patience and help during a stressful time with my car!
I am so impressed with the service I received! I’ll try to keep it short but the staff went above and beyond to ensure my car was safe and not damaged! Short story: I was shipping my car to Hawaii. When the car arrived at Matson for shipping, the car was rejected because they said it was too low and only 3 inches off the ground. What’s crazy about it is that Matson shipped the car to the mainland so I was confused as to why they approved the outbound leg but not the return. My EXPENSIVE car was stuck in Long Beach and about to be left on the side of the road by the transport company who transported it all the way from Florida. It was a terrifying situation for me not knowing what to do immediately. Nobody wants their expensive car randomly sitting on the street in a strange place and you are all the way in another state. It was a horrible situation that I will NEVER forget! All American Towing came to the rescue and accepted and stored the car for 2 days until I could figure out next steps. All American Towing stored my car, properly measured the car which was 4 inches not the claimed 3 inches by Matson, and made sure my car was safe and secure and off the streets. Ended up shipping the car with PASHA Hawaii and had no issues with them accepting the car after MATSON screwed me over leaving my car stranded in California with no where to go. When it was time for the car to leave temporary storage from her lot, Jill took pictures and sent them to me to ease my mind and to show there was no damage to my car while in her possession. That made me feel so relieved! She even called me When the other company came to pick up the car to ensure it was the right company before releasing my car to them. The pick up company had sent a different driver than they said they would and Jill was not having it, thought it was suspicious and immediately called me directly to confirm before releasing my car to them. That made me feel so good to know that she was vigilant and wasn’t going to just allow anybody to take my car from her. So cool! She kept me in the loop throughout the entire process, treated me with respect and had great storage prices! Overall, the staff at All American Towing are my type of folks! They provide service beyond what I expected and took care of my car from the start. When you find good people in business today hold on to them because there are a lot of business owners that just don’t care about your property and only want your money. The pride in service is just not there anymore for most businesses today. All American Towing is that business who cares and takes pride in what they do! I’m a car guy and if you are too…don’t worry your car will be safe, secured and a watchful eye will ensure your car is ok while in their custody. Jill had my back and I am grateful for her and her team during a very stressful and unexpected situation for me. Thanks again All American Towing!
Called for a battery jump and everyone was great. The office staff was awesome and setup visit asap, and when Rich got to my car he was amazing. Would highly recommend.
Great towing company to work with. If anyone needs a port delivery or storage they are your go to. Very helpful and will go above and beyond to help solve issues. Very resonable price. Thank you Jill very much.
Very professional and trustworthy. I was referred to Jill and All American Towing by Matson Navigation Long Beach, and I'm very grateful they did. Her team was very helpful when a vehicle I was transporting (I'm an auto transport broker) to Matson for a client arrived non-running. Jill referred me to a very trustworthy mechanic that fixed the issue and was reasonable, and then redelivered the Toyota Carina to Matson. I'm very grateful for everything she did and treating me as she would want to be treated. I'd recommend All American Towing with full confidence. Thank you again!
I wanted to say a big THANK YOU! I work for Freedom Motors in Battle Creek, MI and needed help with a customers vehicle at the port. Jill and the amazing people at All American Towing stepped up and helped us out and we couldn't be more grateful. Thank you again so much! Thank you for making a stressful situation so much easier!
I'm a regular customer, I use to rent a U-Haul pick up from this location.
Customer service is always exceptional, very helpful!
I definitely recommended it!
I couldn't ask for a better company to work with. We ship vehicles to and from the Hawaiian islands and whenever there is a problem at the port, Jill and Rich are always there to help out with a smile. I am happy to call them friends! You are in good hands with Jill and Rich. Mahalo Nui guys!
I purchased a vehicle from a dealership that did not drain the fuel tank to Matson's requirements. Jill and Rich immediately took care of my situation. They also did a final inspection and discovered that the parking brake was not holding. Rich did what he could but it was more than a cable adjustment. Jill was so helpful in helping me find a repair shop that could repair the parking brake right away. The next day Rich picked up my vehicle and checked it in for me at Matson. It's hard to a company that would go the extra mile. Jill and Rich thanks again for your great service! Aloha from Hawaii Matt ;O)
Can't beat this customer service. They took care of me so quickly and casually yet professionally, I cannot remember the last time I went from so stressed to so relieved that quick. I will 100% be using them again in the future, thank you so much!
Jill and Rich did an amazing job taking care of my camper van being transported to Hawaii. They are experts in dealing with Matson - identifying and repairing my loose handbrake before it became a last minute issue at the port. They also went above and beyond when it was identified the camper van could be transported as regular cargo instead of an RV - spending extra time at the port until I could switch the paperwork around - saving me over $1000! Very professional, kind, and personalized care. I would highly recommend to anyone dealing with the stresses of moving to Hawaii.
My son's car being shipped from MA to Hawaii was not going to be allowed on the Matson ship in Long Beach because of an unsecured sub-woofer in the trunk. I couldn't afford any further delays so I had the sub-woofer removed and brought over to All American Towing in Long Beach. Owner Jill was kind enough to bring the sub-woofer to a local UPS store, have it packaged up and mailed out to my son in HI all on her own time. Jill could not have been more courteous, professional and understanding of my situation and I am truly grateful for her willingness to go above and beyond to assist. When in Long Beach and in need of any sort of transport service, I would highly recommend Jill and All American Towing! They are the BEST!
Excellent service, had a issue with Maston and Jill was top notch. she helped me out with getting the vehicle shipped. She went above and beyond in assiting me. I highly recomend All American Towing. Again thank you Jill, you are a life saver.
Knowledgeable, professional, and a pleasure to work with. Jill and All American Towing saved the day when we found ourselves in a VERY tight spot with a Matson Auto Shipping last minute "gotcha" at Long Beach Port. Jill understood and explained the problem and fixed it for a reasonable price. Thanks for being there!
THANK GOD FOR JILL!! We had a crack in our windshield THE DAY it needed to be shipped. Matson gave us her contact and with help from International auto glass, was able to get the windshield replaced and car returned to Matson. They are 100% legit and trustable! Thank you again!!
I came to LA to ship my car and unfortunately had too much gas to get it on the boat. Jill went above and beyond to help me out . You don't meet a lot of business owners in Los Angeles that are willing to go so far for a complete stranger, but Jill couldn't have been nicer and knew what we had to do to get my car safely shipped out. It was sincerely a pleasure doing business with her.
So thankful for Jill’s help recently with a vehicle that we were trying to get on the transport to Hawaii. The situation got complicated & very stressful but thanks to Jill’s help it all worked out! I really appreciated it!
First Of All Rich & Jill Two Great People To Know. I Go Over Every Week To Rent A U-haul Truck. The Process Is Very Professional Easy & Convenient For Me. This What Make Good Business Relationships In The Community I'm A Firm Believer In Supporting Small Businesses In Our City Of Long Beach, I Highly Recommend This Business For Tow Services And Obtaining U-haul Services.
Thank You Guys for the great customer service and follow up!
Jill and her husband are outstanding business people and if you are stranded somewhere locally they are the best to take care of you.
I appreciate you.
6831 Paramount Blvd, Long Beach, CA
1553-1557 Cota Ave, Long Beach, CA
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