I made an appointment ahead of time for patch repair on my tire and when I called to ask them a question the lady was rude when I told her I had an appointment today. Multiple times like I was making it up or something. I don't know what her deal was. But then she said well, even with your appointment you're going to be waiting at least 2 to 3 hours to be seen. And I told her you still have several appointments available right now on your website. She tells me yeah but they don't factor in the appointments we already have. What does that even mean? I don't know what her deal was but I went to Alan's Tire Co without an appointment and they fixed my tire in less than an hour and they were busy when I drove up. Don't go to this pep boys unless you plan on spending your whole day there for something that can take way less than an hour. Appointments mean nothing. The lady that works the front is awful.
Set everything up with Karla and the wonderful team there. They did a great job working on my jeep. I have been coming here for years and they always do well.
I was doing a brake job on my vehicle and called to see how much and how long it would take to turn the front rotors if I dropped them off. I was told it would be two hours. This was perfect and would give me time to complete the job. Three hours later I stopped by to pickup the rotors and they had not even started them. They told me it would be another hour. Two and a half hours later they were finally finished. It was now very late in the evening. I was in the garage until 9pm finishing the job because of Pep Boys. If they had told me it was going to take 5 1/2 hours I would have taken the job somewhere else. They didn’t even offer a discount for the inconvenience. Horrible service.
I came to Pep Boys because I heard some screeching with my car every time I hit the brakes . Omar and Sam were kind enough to take a look at my car and they were both amazing! I was expecting to have to replace at least the front or back brakes, but they told me that my brakes actually were in good condition and still had 80% life left, which was a major relief and shock. I want to say thank you so much for being honest because a lot of shops recommend parts and services not required just to make extra money. These guys are awesome and know what they’re doing!!! Thank you :)
I recently went to Pep Boys to get my brake line replaced and my master cylinder fixed, and I couldn’t be more satisfied with the experience. Marcos, Jorge and Karla were beyond exceptional — their customer service and communication were top-notch from start to finish. They kept me informed every step of the way and made the entire process smooth and stress-free. It’s because of people like Marcos and Karla that I’ve remained a loyal Pep Boys customer. Thank you both for going above and beyond
Jay was very accurate and assisted me with identifying other issues with my vehicle it’s a 1997 I appreciated his sincerity as I get shy with my old car lol he scanned my coupon glad I double checked at checkout and saved about 50$ thank you I’ll be returning for future repairs as I trust them here !!
I have been coming to this location for the past 8 years. I have always had a great positive experience. Their prices are very reasonable and cheaper than other places I have inquired.
I did not get my Uber discount and I feel they "up sold"me items I didn't need,walked out of there with a $2,000 bill I'm a senior citizen on a fixed income I feel robbed. I would like the owner's wife a female to call me and go over my bill. I did get a call back however they did not leave a message
Omar was great. Very informative and gave me options and suggestions for the maintenance I needed. Checking in and checking out went smoothly. My only slight grip was nobody called me prior to me just showing up to update me on what needs to be done. The link was helpful but discussing strategy didn't take place which I normally do get when I go to the other locations nor did a get a courtesy call to let me know my vehicle was ready. But outside of that, everything else was good.
I got in a small wreck and didn’t know what to do. I towed my car to Pep Boys for the first time ever and dropped my key in the nighttime box. They fixed her right up in no time! And were fair about pricing. I’ll be going here for all my car needs, and you should too!
Be careful to check that the location you pick offers the service you’re looking for before you go there. Tried to get the conventional oil change that they advertised online and when I went to the store they didn’t offer that so I ended up paying twice as much for the next cheapest option.
Though I'm not a huge fan of the new management at pep boys, my experience was saved by Omar. He was honest and attentive and answered all of my questions without any sort of attitude or rudeness. No matter how dumb my question was, he was happy to answer it and gave me all of the information I needed to understand what was going on with my vehicle. I have been to many mechanics and lots of different pep boys, but I will always come back to Lakewood to be handled by Omar! He is glad to help and willing to make sure that all transactions are understood thoroughly by the customer. I will always recommend pep boys in lakewood, as long as Omar is there. Thanks
Pep Boys in Lakewood make sure your car is done right. Highly recommend all their services! Omar and Karla stayed in contact every step of the way until my vehicle was ready. Service is always excellent. Thank you!
Honestly I have been coming here for years. I got my alternator replaced 12/07/2024. The maintenance person forgot to tighten the cerpitine belt so that caused my break and battery light to come back on I took it back in to fix because I have the extended warranty. I drove it home and didn't drive it again for a couple of days. The break and battery came on and turned off after 1 minutes. Autoclub came out and tested my alternator and battery and said the alternator is bad. The voltage regulator is not working. Once I drove to AutoZone the break and battery light came back on AutoZone tested the alternator and battery and said the voltage regulator in the alternator was bad and it needed to be replaced. I took it back to pep boys and the mechanic said you just need a new battery. They didn't replace the alternator because that good battery was temporarily helping the charging system purchased the new battery from pep boys drove it home on 12/18/2024 the battery and break light came back on again. I had to wait for my day off from work to deal with the issue unfortunately that was on Christmas day. I figured that I will deal with everything in the new Year. Well guess what? As I was driving home on January 3rd my car cuts off. Autoclub tested my alternator and battery again and my alternator was registering at 8 voltage.now 4 weeks after the original alternator replacement job and 5 trips back and forth to pep boys dealing with the alternator and battery issues once again I am still dealing with the alternator issue. Now since I have had that very good pep boys battery in my car with a bad alternator for 2 weeks , pep boys not only have to replace the alternator but they also have to put another new battery in my car the same day because having a good battery in your car with a bad alternator will weaken the new battery. It is a domino effect. I can't blame pep boys for the defective alternator, but all this back and forth could have been avoided if during the original alternator replacement job the cerpitine belt would have been tightened. Since it wasn't tightened it caused the alternator to go bad and blew out my pump as well. and I should have assisted that the alternator be replaced when two different autoclub tech told me on two different occasions that the alternator was bad, and also two different AutoZone tech told me on two different occasions as well that the alternator was bad. Shame on me for not trusting my instincts and for replying on pep boys to deliver on the quality of work and expertise that used to be bar none to the other repair shop. Yes my car is older but I maintain it well. I am at a lost for words...back to the pep boys on del amo ave. Lakewood CA shop I go. Everything thing is still under warranty.
I have given a lot of business to this company and no issues.. Today i had a flat tire after buying tires two weeks ago.. This was not side wall damage but a defect to the tire along the tread. A big gash with no apparent of nail or other hazard. The tire just popped turning a corner.
I purchased the roadside warranty..
They could not plug the tire.. I said well, give me a new tire.
And they charge me for installation and another roadside of $55.00..
Just $55.. But pricipal. This was the sales rep today.. It should have been free.
I have had issues with evap parts.. they analyze and replace because under warranty.. For free.
This company just lost my business for good.. Too bad.
Pep Boys in Lakewood on DelAmo is a great place for car repairs. I have been taking my vehicle here for years. Karla and Omar are amazing! Highly recommend this location.
Stay away from this place ! Omar was nice at first and told us it was $100 for a diagnostic so we had our car towed in. He then proceeds to call us and tell us it would be another $330 to figure out the problem because they needed to remove the manifold. When questioned his whole demeanor changed and became rude and all he could say was “Like I said… I’m not a mechanic” . Well if you’re the spokesperson for the mechanic you should probably try to learn the craft. We came because we thought it would be cheaper at Pep boys vs. the dealership. He then proceeded to giggle and give us $8000 dollar estimate for a new engine. Once we picked up the vehicle there were plastic clips missing and the manifold was not put together properly. I confronted Karla about the issue and she told me they never touched the manifold! That’s was we paid the extra $330 for. Then they both had a disgusting attitude and almost made us feel threatened. I cannot believe how bad of an experience we had and I had the car towed to the dealership where they charged $230. We should have NEVER went there from the beginning!
Very efficient friendly service at this location. I have been here once before and it was the same. My oil change was completed In a timely matter. I asked about coupons and the front desk person found found one for me as I couldn't find one myself on the website.
Karla and all the other staff members that were here since 15:30 , Everyone has helped on the rotors, brake pads, and the Blake fluid flush. We had problem after problem here with the car and we had them resolved by the team here. They stayed late to help with our issue after issue, talking to us, and updating us with every problem and solution. The team here is generous and they are lovely people if you approach them with kindness and a sense of understanding of how much they really can do. Thank you for all of your hard work, I can definitely expect myself to come back for my car problems and my girlfriends car as well.
Pep Boys Lakewood is where I had my car serviced. On top of the requested service, they made recommendations for other service items and were not pushy about what I should chose. The advisors there explained details to my questions and were very courteous. It's been some time since my car needed more than an oil change and I was not expecting such great service for my tires, breaks, and a couple other things. Great job Pep Boys.
They were able to get me in 5 min after I called and finished my service in less than 45 min! Great customer service by Omar and the rest of the staff there! I don’t hope I come back soon because that means something is wrong with my car but I will come back to this Pep Boys location if I ever need anything. Thank you guys!
I needed to replace two tires on my daily driver, so I purchased them online and set up an appointment for the following day. It took about two hours to get the new tires installed, so I waited at the shop. There's a donut shop across the street, so I got a donut and coffee. The staff were friendly and didn't try upsell me on the tires. Good service and good product.
Went in for an oil change and was recommended a few very important repairs. I was given them in order of importance, given a price to repair each and felt zero pressure to have them done right away. I wound up having the front tires replaced (#1 on the list.) Car was ready as promised. Work was done well. Customer service was exceptional (Julian, thank you!)
I've been coming to this Pep Boys for years. This shop has reasonable rates and completes work in a timely manner. Managers Karla and Omar provide friendly, professional customer service and always take the time to explain what's going on with my vehicle. Great alternative to the dealership. Keep up the great work, guys!
Tim was super helpful when it came to getting new wheels and tires for my truck, and when I bought the wrong size tires from a separate dealer, he helped me get the right ones. It also inspires a lot of confidence knowing that he is a car enthusiast himself, you know he cares. Thanks again bud!!
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