We purchased a bumper for an Impreza from B&HAuto Parts, and they assured us it was in insurance-grade, great condition. When we arrived, the part was quickly loaded into our vehicle without giving us a proper chance to inspect it. Once back at the shop, we immediately noticed the bumper was broken and damaged.
We reached out right away, but they refused to offer a refund or exchange, even though the part was clearly not in the condition they claimed.
This was a frustrating and unprofessional experience. If you’re buying from B&H Auto Parts, make sure you fully inspect your parts before they load anything — we definitely wouldn’t recommend them based on our experience.
Zero stars not for the blown engine sold to me or all the expensive two times mechanic labor not refunded. They replaced with one that works good. But the zero stars are for the core tax of 70$ that they didn't wanted to refund me only because I don't have an recipe paper, just an photo of recipe on my phone. 0 empathy with the costumer. Would not recommend to anyone this place. Total waste of time.
B&H auto parts are not professionals, they treated customers poorly, what they tells you on phone is totally different when you go there with no patience talking to you especially the boss at the office! I regretted doing business with them because they really made me uncomfortable.
Nash helped me get a good engine after I looked everywhere, I finally found an honest shop. Also helped me find a good mechanic for installation at a price that I could afford. I am so grateful.
Wow, I was amazed by how clean this place is. Very polite staff, they let me come in and see the engine I was buying before purchasing. Even after having a sign that says employees only haha lol !
Came to this place for a front door on a 2023 Chevy traverse and I was out in less than 5 minutes, excellent customer service and good quality parts! 100% recommended
They sold us an engine and we told them that the engine was not good and the seller said that it could not be changed until it was installed to see the true condition of the engine and after it was installed they were told that the engine only had 3 cylinders working and they said that it had no warranty. They are scammers
After reading all the reviews it all made sense and I decided to post my terrible experience with this disgusting people.
I had purchased a catalytic converter from this place last May.(Illegal to be sold by junkyards in California)
They sold me the part for a different car, even tho I provided Vin and all info of the car I had.
They did not want to refund me, I had to talk to multiple workers (Because the boss is never there) after some good talk I was able to get a credit of $800, I paid $1200. I was pretty frustrated but learned my lesson and let it go.
They treat you like they are the King of the world. I told the little Beto that he is just a child learning how to scam people. They kept speaking Spanish between them thinking I don’t know the language.
I told him if he wants to talk things about me, Man up and speak up buddy!
Long story short,
Avoid this place! Avoid this people!
I’ll never come back there, unless little “Beto” wants to see me!!
I did report this business to the bureau. Hoping for them to get looked into.
** Update: February 2025, almost 1 year later. I gave the credit to a friend of mine that needed something from that place and I offered him the credit because I am never going back there, not even for free parts!
My friend later called, stating that little “Beto” Same guy, treated him similar very sarcastic, rude, unprofessional and disrespectful.
My friend had got prices for the parts, once he gave little Beto the store credit, little “Beto” decided that he wants to raise prices because it’s gonna be paid with store credit.
At this point, I was just laughing and enjoying my friends story !
Owner, please, reach out if you care about your business and I’ll show you proof of what your employees are!
Best Chevy Engines in town!!! I was looking everywhere for a L83 engine for my silverado and all the ones I was finding were just not cutting it. Until I found these guys, WOW! What a quality spot hidden in Gardena. Highly advise all my Chevy Boys to look here.
The second time I was in this parts store and the second time I waited for the part to be bring for 30 min. After 30 min of waiting, they brought the airbox without a hose, although I asked to check it right away. In addition, the prices are very high, but they give a discount if you leave them a good review.
DO NOT BUY FROM HERE..... These people will sell you the wrong part, not tell you you can't get a refund when you wanna return the part back and try to force you to get store credit instead. They will tell you it's your fault for not knowing no refund on parts when they ain't got no kind of notice anywhere around the store. When I bought a part I had them mark it up just in case I needed to return it but they didn't tell me anything about no cash refund cause they knew exactly it wasn't gonna fit my car. I ended up finding the part somewhere else for way cheaper. BAD BUSINESS, NEVER BUY FROM HERE.
Update: Now they wanna respond the review I sent with a lie saying they notified me..... Well you guys can see the respond they sent. I confronted them in person and they basically told me I should've known there was no cash back, literally laughed in my face and blamed me for it
Re-Update: They erased their respond to the review
If you need parts for your car, Robert is the best salesperson at this location. I bought the whole front end for my Scion FRS & he helped me find a couple other parts I needed to complete my build. Nice staff, good service.
Omg. They had everything I needed to fix my BMW. They helped me find the parts that actually fit my car... Even thought they were from different years, the parts for absolutely perfect! I highly recommend B & H Auto Dismantling in Gardena
Ivan is the man ! Thank you for your help and great service ! I finally got a good replacement manifold and was able to pass smog after 6 months ! Appreciate you !
B&H shipped me a front clip of my car that got totaled last winter, from Cali to Ohio to help me get my car back on the road!
I used Uship to arrange the shipping, B&H was great about working with me to provide what I needed with the budget I had available!
4 stars because I was told shipping would probably be $500-$1000 but their shipping partner quoted me $1500 after I agreed to the front clip, so I had to seek my only shipping provider.
VERY RUDE! I asked if they have transmission for my vehicle, the agent said yes, I asked if he has the vin , he said no, I asked can I take a look at the transmission, he SAID this is not LIQUIR STORE, you pay for it, then you can see it! REALLY! I said I am NOT buying and walked away. If that’s the attitude from the beginning, then you guess what’s gonna happen next if you have issue with the transmission!
Please remember without customers, you cannot stay OPEN and run business!
Very great service and experience, would really recommend to anyone looking to get their vehicle running like new again. Jose's expertise and guidance was very helpful in my purchase of a 2013 BMW 328 transmission in clean and mint condition. He also recommended me a good installation shop to have it delivered to. Would definitely come back here for any future needs
Buyers be aware if you purchase anything from this company and is defective they won't refund you money they will laugh and say there nothing they can do. you will ask to speak some higher they won't.
****update they did refund the money after a week however not changing the rating base the customer service provided when the employee laugh and was name calling hanging up the phone. try to pretend to be someone else. the level of professionalism was the worse. need to retrain all your employees. how to provided customer service. and when issue arrive how escalate to the proper party. to handle this type of situations.
Extremely clean shop. Very professional staff, I was happy with the service as well. The part was as described, very clean. Overall excellent service. I would definitely recommend it.
Most definitely the best used parts place around! The infamous VQ engine on my G35 gulped the oil faster than usual and blew on me. I called up this guys and they had me a new donor engine with relatively low miles for a very good price in no time. Their customer service is A1, especially Gerardo he was really helpful throughout the whole purchase and delivery process. Not only that but they were able to get me some other little trim pieces I was missing on my car. I’d definitely recommend anyone to come out and check them out!
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