All City Tow Service in
Culver City (CA)

The front gate signs they are closed during certain hours but they were really open. We almost thought we had to come back which would have cost more money.

My car wouldn’t start, and my insurer sent this company out. Hugo showed up, fixed it in a minute, and we ended up having a great conversation too. I’d definitely recommend Hugo.

I was assigned to this company through GEICO. Initial ETA on Geico app was 6:50 pm. I waited 10 more minutes but still nobody showed up. I called them, they gave me some bs reasons and said the new driver was gonna arrive in 30 mins. Guess what, they didn’t arrive until 8pm. The guy over the phone was rude and disrespectful and i had hard time understanding what he said as he was speaking gibberish. When I asked him to speak clearly, he mockingly baby talked to me. Very unprofessional and rude stuff. The driver was friendly and helpful and objective. He is a 5 star but not the company.

Easily one of the biggest scams in the city. Had to pay over $700 in fees after my motorcycle was stolen and in storage for less than one day.

This is by far the worst tow company I’ve ever encountered. They are unprofessional, uneducated, and completely heartless. I was assigned to them through Geico, and instead of helping me when I was stranded in the middle of the road, the owner hung up on me. He left me there with zero support or concern for my safety. The lack of professionalism is shocking, no courtesy, no respect, no basic decency. If this is the type of company Geico contracts with, it reflects terribly on them as well. Nobody should be treated this way when they are vulnerable and relying on emergency assistance. Avoid this tow company at all costs. They don’t care about their customers, and they certainly don’t deserve to be in business.

I am writing to express my deep dissatisfaction with the towing services provided by All City Tow, specifically regarding a recent incident involving my BMW. My experience has compelled me to share my concerns not only with you but also to raise awareness about the associations between All City Tow and businesses in our community, including Regency Centers and the Whole Foods Market located at 3rd St and Fairfax. On Sunday August 3rd 2025 my vehicle was towed by All City Tow while parked near the Whole Foods Market. Upon retrieval of my car, I discovered multiple issues that have caused me significant distress. Firstly, the sensors in my BMW were reset during the towing process, which not only disrupted my vehicle's advanced systems but also caused me a considerable amount of inconvenience as I had to deal with the consequences following the towing. Most importantly, I found a noticeable scratch on my front passenger rocker panel, which I believe occurred due to the careless manner in which my vehicle was handled during the towing process. What adds to my frustration is the understanding that All City Tow is contracted to provide towing services at the Whole Foods Market and other surrounding properties. Despite the presence of a highly trafficked shopping center, it is disconcerting to think that a towing company with such a poor track record and questionable practices is given the responsibility of managing parking for customers and employees alike. It appears that there is a systemic issue regarding the enforcement of towing policies at these locations. I was informed by several employees at the Whole Foods Market, including Lucy, a front-end supervisor, that both employees and customers have experienced similar issues. Lucy revealed that her team members often do not have valid employee permits and have, in fact, been towed while on duty. This has raised serious concerns about the effectiveness of the towing enforcement and the overall management of the parking situation. It is troubling to think that both Regency Centers and Whole Foods Market would continue to support such a company that seemingly takes advantage of customers and employees without regard for their rights. I sincerely believe that both Regency Centers and Whole Foods Market must re-evaluate their partnership with All City Tow. Allowing such unprofessional practices reflects poorly on the businesses involved and can potentially alienate loyal customers who wish to enjoy the services and products provided in the area. I kindly urge you to not only address the issues I experienced but also to take a closer look into the operational practices of All City Tow. Better oversight of their conduct would undoubtedly benefit both customers and staff who frequent the Whole Foods Market and the surrounding establishments.

This is by far the most unprofessional and unsafe experience I’ve ever had. When I went with my husband to pick up our car from this tow yard, the older man working there was extremely rude and disrespectful, as he usually is. After we paid, my husband went inside to get the car, and I was waiting near the door. I suddenly saw this man lock my husband inside a room. I could hear my husband shouting, “Call the police!” but my phone was off, so I tried to get help from one of the female employees. Instead of helping, she told me to stop ringing the bell and claimed nothing was wrong. Two female employees (one with curly hair, one with red hair) sided with the man and acted aggressively, almost like a gang. This place feels dangerous — the staff clearly has no respect for customers, and they show no fear of consequences, even from the police. I truly believe this business should be reported to the city and shut down before they harm someone.

I was assigned this company through GEICO, and accidentally sent the wrong address through the app. The woman who answered the phone was a total lifesaver, she helped me figure out my actual location and passed the info to the driver quickly and kindly. The roadside assistance pro who came out was just as wonderful, friendly, helpful, and got me back on the road without any stress. I really appreciated how kind and patient they both were when I needed it most. Huge thanks to the whole team. 5 stars all the way!

Hugo was lovely! He came super fast (estimated 1 hr, arrived in 15-20 minutes) and immediately jumped to work, changing my tire in under 5 minutes. He was super friendly and suggested a great tire place for me to replace my flat. Was really happy with the whole service!

We needed a tow through GEICO and were paired up with this company. They arrived pretty quick, were super helpful and friendly. Really saved me so much time! Would recommend if you need a tow or roadside help.

Keep changing the ETA! When their guy finally showed up, he started telling lies that they can only put a spare tire only when the original is totally flat! It took me quite an effort to get him to do what he needed to do. Lousy service! Go elsewhere!!

They towed our van after an accident and the man who came was so kind and helpful. Our insurance removed the car from their lot with no hassle.

We had to deal with these tow truck scammers — a €500 bill we had no choice but to pay for a towing job that took less than 10 minutes, in broad daylight at 6 p.m. on a Friday. They clearly take full advantage of their monopoly. Thieves, scammers — avoid at all costs. We dealt with someone extremely arrogant, clearly abusing his little bit of power… He was incredibly lucky we were French tourists — otherwise, things could have gone very differently.

I was stuck on the roadside for several hours after being told help was on the way. Despite multiple follow-ups, no one showed up. This lack of communication and service left me extremely frustrated and stranded. I hope they improve their response time and reliability for future customers

I used GEICO Roadside Service, and they connected me with All City Tow. Ivan was the one who helped me when my car battery died, and I couldn’t even get into my car to pop the hood. He was super awesome and a genuinely positive dude. If Ivan ends up being your guy, you’re in good hands.

They sent out a lazy driver. He looked at my truck and said his boss wouldn’t let him tow my truck. That I need to call for another tow company. The other company did it with no issues with my truck. Bottom line terrible service, lazy driver. I will go out of my way to make sure everyone I know will never use their service. Thanks for nothing

Solomon (sorry if I’m misspelling) rescued my car from a low clearance garage. He could have easily decided it wasn’t worth the trouble. Exceptional service, and I’m incredibly grateful.

Tow my car with handicap table from Disability parking near KFC on Pico Blvd at 11 pm from completely empty parking lot! Cost me near 500 dollars. Never ever visit this KFC. Plus food is not delicious like at other location KFC, not crisp at all!

I appreciate this services help. Got them through Geico. It didn’t take long for them to get there and the guy that picked me up was very helpful. Call to make sure the location I was at was right. Then suggested I go to a ma and pop tire place to get tire replaced for cheap. Definitely recommend.

Went to pick up towed vehicle only to have clerk process incorrect vehicle after giving him CORRECT paper work from police station. Causing delays & somehow fees were same amount as wrong vehicle. Imagine the possibilities of that!!! Whole process was SHADY to say the lease. Reported it to BETTER BUSINESS BUREAU & waiting for reply. Word to the wise VERIFY & QUESTION EVERYTHING !!!!

This one goes out to Sal! It can be stressful to have an unknown problem w a vehicle and need a tow. Sal was light hearted and offered great advice when I asked about their auctions and mechanics. 10/10

Hello to everyone visiting this site to REPORT the horrible behavior by an All City Towing employee. Today, My wife and I was intentionally run off the road while traveling on the 90 freeway. Visibly upset, I gave him the finger. Afterwards, he pulled out his phone to record my vehicle info....2 miles later, I noticed that he followed me home and pulled up behind me. I asked him why he did he run me off the road and follow me; He just kept staring so I drove off. This happened between 3:45pm and 4:00pm; he left and turned into a neighborhood on the Marina (Via Marina road in Marina Del Rey).I took a brief video of him. I decided to write this review because of his very dangerous and unprofessional behavior. He looked Hispanic but could've been Armenian. If he returns to my home, I'll report this to the Police and file an Harrassment Claim.

If I can rate 0 stars I would. They charged me $1000 for a 2 hour tow just a couple miles away. It wasn't even there for 24 hours. While paying this rediculously over-priced amount, I told the woman "this fine is taking a lot of food off my kids' plate." She looked at me and said "I know."

If I could leave no stars I would. Absolutely awful. We were stalled on a very busy road in Koreatown and when Arturo C. arrived he didn’t ask any information he immediately went to try and tow the car. We needed a jump. He threatened and told us we only get one service, without fully listening to what we needed. We were two women and he was incredibly egotistical. We explained the auto turn off feature turned our car off and we needed a new jump. He threatened and said we were wrong and he wouldn’t help and would only do one service. We said fine, please tow us. He then in spite said he would only jump the car to make a point. We explained many times there was a feature that shuts the car off at a red light and he repeatedly told us we were wrong. We said we only needed to be towed one block, he said no you need to go to a different address. He also had the address wrong and was unwilling to listen. Horrible service in a very stressful environment. Childish behavior threatening to only do the jump bc he thought we were incorrect. Guess what, the car was able to be jumped after all. Horrible horrible service not surprised they have a 2.2 review.

I feel like it was fair for me to leave a positive review due to All City fixing my issue. One of their employees made a mistake and even though I was incredibly upset when I called All City. They unexpectedly fixed it and helped me out. I appreciate them taking the time to fix my issue despite myself being very upset and disrespectful to them when I called to complain. I thought thst was pretty professional. Sometimes it's just an employee who makes a mistake or is having a bad day. It doesn't necessarily reflect on the entire company and the employees who do their jobs well. Whoever I talked to.. thanks for your patience and professionalism.

All City Towing were my middle-of-the-night angels. A different tow company made me wait for 2 hours and then cancelled on me with zero explaination. After that, I called All City and explained my situation. They were very sympathetic and got to me within 30 minutes. Kelly L. was my driver and was able to diagnose and fix the issue with my car and saved me the tow. Truly went above and beyond and I was incredibly grateful. Thank you!

Excellent service, they arrived exactly when they said so. The guy was friendly, polite & professional. He collected my SUV from the street and took it to the destination quickly and safely without any bother at all. Best of all, the price I paid was 100% accurate to the price quoted, none of this rubbish from other tow services that tell you a low quote to get the business to arrive and increase the cost of the service. I would 100% recommend and use again