Disgustingly rude and hostile. This is a TOTAL SCAM. My car was damaged and my things were rummaged through and stolen. All electric components in my key were taken out-meaning I was unable to start my vehicle. Called multiple times and woman was yelling back , accusing me of being dishonest. She then hung up on me. Police report has been filed.
Never, ever, have I had a negative experience with a towing Co.
I had my first car at the age of 18 and yes, I’ve needed a tow here and there.
I would never recommend Jan’s towing, ever.
My car wouldn’t start. I called Triple A. They selected Jan’s towing. I didn’t.
Jan’s towing sent a Tech with the worst overall demeanor and such poor attitude. He seemed inebriated.
This Tech raised his voice at me because he thought I couldn’t hear him. He asked if I was on a phone call because if so; I should get off it, so I could hear him better with a condescending attitude.
Again, this Tech seemed high and mumbling every other word coming out of his mouth. He looked exhausted, sleep deprived, and yes, HIGH.
Respectfully, I replied to this Tech that Triple A chose them not me. Jan’s towing sent you to do the job.
I wasn’t on a call. The Tech mumbled so much I couldn’t hear him and / or understand him.
All I needed was to get my battery and / or alternator checked to decide what to do next.
This Tech got offended because of what I said to him, which included, “whether I’m on the phone or not” you don’t raise your voice at me.
It’s disappointing that it seems so many people in the public servicing sector have no “tact” to communicate with the public.
This Tech got soooo offended, he grabbed his little equipment, threw it in his mini van and sped off of my parking structure, while burning “rubber.”
I couldn’t believe what had just happened.
My car never got checked. The job never got done.
If I could give Jan’s Towing a negative zero, negative zero stars, I would.
What a shame and how disappointing it must be to have employees like this Tech.
But it’s true what’s been said: “an employee can make or break an organization.”
Also: control the attitude because it matters. It always will and it always has.
It took 4 calls to AAA to get Jans to replace a battery under warranty that they sold me less than 1 year ago. Their dispatcher and driver told me that it was not covered under warranty even though I showed them the receipt from when I bought it from them less than a year ago. It took me conferencing in AAA to get them to cover the battery. What makes it worse is that they forced me to pay them to install the battery. Despite the fact that on the second call they convinced me that there was nothing wrong with the battery, which caused me to get my car towed to the mechanic, pay for diagnostic services, only to find out it was the battery. My mechanic had everything ready to drop the battery in, but Jans demanded that in order to get my warrantied battery I MUST pay $100 for install. They said that it was due to a labor intensive install. But the air filter housing was already removed and all they had to do was drop the battery in and tighten the connection.
If I could give negative stars I would. The sticker they have on their vans stating that there is a 3 year warranty on batteries is only true if AAA will get on the phone and force them, and then they will charge you the price of a new battery in installation. Rip off. Avoid at all costs.
Edit to add: it took the driver 8 minutes to do the labor intensive install. So they charge $750 an hour to install batteries. Just do it yourself or go to a mechanic.
So my car was towed it was in here for a day and a half. I had wiring that was messed up on the driver side near my feet and when I received my car it was fixed which I’m greatful for if it was just a nice gesture but I keep getting a air tag notification pop up when I get into my car now all of a sudden and when I called to ask the employees got very defensive let me mind you they were looking through my stuff in my car!!!! All I have to say is BE CAREFUL check out your cars before leaving this towing place!!!
Autoclub member, tried to charge us for a local tow. Driver tried to solicit a paid for tow. Immediately called Autoclub, sudden driver was “willing” to tow vehicle. Avoid at all cost.
The driver Eddie was amazing from the beginning to the start! He offered me drinks in his truck which made me feel very comfortable and overall had a great experience with him!
The San Dimas sheriff's department had my car towed Jan's towing had it from Sunday till Tuesday including the charge of the tow the bill was only $323 I would recommend Jan's towing to anybody they have very reasonable prices
Absolute garbage, I would give negative stars if I could. Keeps trying to kick people out of the lobby despite me being the driver and owner of the car. Didn't listen to a single thing I said and kept trying to come up with nonsense to make it difficult to get my car. Service is horrible and staff are atrocious to deal with.
Barry was such a professional and gave us great customer service. Me and my family had our car die waaaay up in the mountains, and he was there way faster than we had expected. 10/10 would happily get our car towed away by him again.
Be sure to review the forms well before you sign anything. Don't let them distract you with constant conversation. I didn't properly look over how she filled out the boxes and unnecessary lost money. That was not an accident on their part.
I broke down on the Azusa offramp from the West bound 10 freeway. Caltrans towed it to the McDonald's parking lot next door with the permission of the shift manager. I left to find help moving it, when I went back it was towed by Jan's tow. It took me 3 days just to find out where it was located. When I called, they were extremely rude and very inconsiderate of my situation. I am currently experiencing homelessness and live in my vehicle. I am unable to pay their ridiculous storage fees and now have no transportation or shelter because, and I quote "Jan's tow yard does not offer discounts, fee waivers, or payment plans, so don't bother asking. I don't know what to tell you, figure it out. Once you figure it out, call us back." -receptionist at Jan's tow Ive got 2 young children who I am unable to have visitation with, as well as provide care for since I can't afford to pay the storage fees for my vehicle that had permission to be parked where they picked it up from. I can only hope and pray to God that my belongings haven't been ransacked and pillaged from my car while being held hostage by Jan's tow.
I am beyond satisfied. Whenever a person needs service they are not in the greatest mood. Tony called me and was friendly from the beginning. He let me know his ETA and arrived when he said he would. As soon as he stepped out his vehicle he had a good energy about himself.I pick up on energy so that was a plus. He did not look mad at the world. Tony came out to assist me with a battery issue. I drive a Camaro, so getting to the battery was a challenge. I wanted him I have a box in the trunk, so access might be an issue. He was very polite and professional and figures out how to get around the issue! He is an asset to Jan’s Towing. I give him 5 stars! I hope he gets recognized for his work ethic. THANK YOU for sending a professional not a disgruntle employee.
Extremely rude and inconsiderate towards a stressful situation. I called AAA as I was on my way to help my fiance and he wouldn’t help us until I called him telling him I was physically there. I was almost there, a few minutes away but he refused to help and said to call them back once I was physically there. This made the situation longer and more stressful for us than it had to be. They also didn’t have the battery we needed.
I don’t understand this whole 1 person in the lobby rule and only the registered owner being allowed to get their belongings. My sister who is only 19, was in a car accident TWO days ago, I was here with her to be her support system, and the lady at the desk was so rude. My sister was clearly not okay to be alone, we made that known, but the lady did not care. They need to really consider changing that policy because it’s outrageous. Maybe they need to be a little more considerate and compassionate.
My mom and I were involved in an accident and The tow truck driver Hector was very helpful gave us all the info we needed regarding where they took my car etc. The ppl that worked in the office/ yard not the greatest clearly they’ve been working there for a while. I don’t know their companys policies or standards but the lady inside didn’t allow me to be inside the office with my mom. My mom had to call me in multiple times to ask me about things she didn’t understand. Like where the collision center was because we were trying to move the car. Moral of the story lady inside didn’t have to be so dry or cold and the guy that took my mom to the car was kind of sarcastic.I understand if others in the past have given you a hard time or worse but please can you have some manners and better customer service. Thanks
HORRIBLE. The service provided by John was one of the worst experience I've had. I had call because Monrovia Collission Center had recommended them to me. When I call Jan's Towing John answer, I asked a couple questions regarding their services. He asked me a couple of questions after that he started being rude making remarks. He hung up on me. I call back and said can I speak to your manager I don't want to speak to you. He reply back by saying I could call back tomorrow morning. That's when I ask him for his name which at that moment he refuse. After the 3rd time of asking him he gave me John. Horrible service John needs to be retrained. You don't speak to customers that way.
HORRIBLE customer service. Came in to sign a release form for our insurance company, which was legally required and they refused to help us. We had to call the police on them to force them to give us the release form. To add context, they have a one person policy for privacy reasons so even if you're married, they won't allow you to stay in the lobby, they make you go outside. I resisted it at first but obliged and walked out. A few seconds later, my wife walked out because they didn't like my attitude on the way out the door. You don't need to like my attitude, this isn't a restaurant. This is a legal form YOU are requiring us to sign for a very important matter. This is why I obliged. I didn't personally attack anyone physically or verbally on the way out. To top it off, once the form was signed, they REFUSED to allow me to assist my wife in gathering the belongings in our vehicle, even though the policy only pertaining to the lobby. Basically, they are overzealous, power-hungry staff who want to wield their power and make your situation even more horrible. If any of my vehicles need a tow and Jan's is my only option, I'll push it myself.
I want to give a huge shoutout to the tow truck driver, Eddie, who helped me this Sat! His friendly attitude and attention to detail were exceptional. He took the time to keep me updated every step of the way, ensuring I felt completely at ease. It was clear he genuinely cared about doing the job right, and his professionalism was unmatched.
It’s rare to meet someone so responsible and dedicated to their work. He turned what could have been a stressful experience into a smooth and reassuring one. Hands down the best roadside assistance driver I’ve ever encountered—thank you for going above and beyond!
Henry provided great service when my car wouldn’t start because of a starter issue. We had a tow truck coming, but he said he’d take a look anyway. He whipped the car into shape on the spot, and I was able to drive it home. Didn’t need to tow it.
Just left Jan's Towing in Azusa that has a Contract with Covina Police. My mother car was tow there after a hit and run accident. She spend the previous night in the emergency with injuries. While at this Jan's Towing the employees(females in the office) rude and cursing at us. Yes, we curse back. I the daughter witness the female employee that curse us park in a red zone and fire hydrant which I took pictures of. She told where I was parked in front of the entrance is for employees only. She wasn't parked there and no employees parking sign. She also told me to move my truck regardless of being blocked in. Totally unprofessional! So if you take look at my truck and them in their cameras they are completely wrong!
Predators. Bring a lawyer to your first contact, if you know what's good for you.
These clowns towed me from an unmarked (not illegal) space, then put up brand new "No Parking" signs after my vehicle was moved. They claimed it was abandoned, but was only parked - with tenants permission - for 24 hours, not 6 days as the statue requires. They use spotters, initiating tows without proper authority; pure predatory towing.
Their business model is to take advantage of grey areas; to overcharge, delay, mislead, and refuse to participate. They have no problem completely lying to you about even anything they can; with only 1 person at a time in their lobby, they engineer situations where you can't hold them accountable to anything they say. If you have a case, they block your phone number. You can go to the towing commission.... Meanwhile, they happily squat on our cash, knowing they'll only have to meet 1% of their victims in small claims, probably years and years after the offense.
Our BMW shut down in traffic on a Sunday and AAA dispatched Eddie from Jan's Towing to tow it to BMW of Monrovia. Eddie was so professional and calming, timely, and had our vehicle on the flat bed in no time. My neighbor picked me up and when I got home Eddie had already dropped the car at BMW and I had a call from the dealer receptionist telling me it was there and what a pleasure Eddie was. She said he was so respectful and professional. Amazing. Thank you to Jan's and to Eddie for a great job!
1 star, for how quick they called me after filing a AAA request. Canceled service with them just for how awful the representative attitude was. Didn't want to answer my questions, seemed annoyed for asking him clarifying questions, and overall horrible attitude towards someone in need. (His phone number ends in 7576 ..Hope the shop gets a better representative ....)
I just wanted to thank Eddie for my fantastic experience. He had great customer care and made my ‘whatever’ experience (I was towing my car through AAA to my mechanic) into a better one. It was quick, easy, and I knew my car was in good hands and it went about 35 miles. He is a super cool guy who is great at his trade. Thank you Eddie!
Just called to release vehicle from Jan's towing to our insurance company for repair. Had to arm wrestle the dispatcher to get information on how to release the vehicle if the registered owner was in the hospital from the accident. It's abusive to treat customers this way, I'm not the first customer with this issue and she only provided options of the registered owner in person. It was only when I asked if I should bring the hospital to Jan's towing did she provide the other option, in a snarky condescending way. I asked why she didn't tell me this before she said, sir you're talking over me and haven't let me finish, please finish I said, and she kicked back again. I had walked 5 miles the day before to get my personal belongs from the glove box. and they said I needed a notary letter from the owner in the hospital. The hospital did not have a notary service, it's not a well oiled wheel that's being turned by a group of cranky, crusty, tattooed beasts. Glad I used my AAA card to tow the car in, would want to have to pay to be abused. No choice here so stand your ground, someone's getting rich.
I had gotten my car towed and spare tire put on this morning. I was on the busy 210 freeway, just getting off work. Through roadside assistance coverage with Toyota, I was matched with Jan’s Towing. Their timing was great (only waited about 25 mins for a tow). Mike from Jan’s Towing came to help tow me safely to an America’s Tires shop to see which tire needed to be replaced with my spare. Mike was very kind and provided excellent service. Thank you Mike!
I'm extremely disappointed with the service I received from Jan’s Towing. My recent experience was nothing short of frustrating and unprofessional.
Firstly, during a crucial phone call while attempting to resolve an issue with my vehicle, I was abruptly hung up on by a member of their staff. This lack of basic courtesy and professionalism is simply unacceptable.
Overall, my experience with Jan’s Towing has been a complete disappointment. Their lack of professionalism, poor communication, and disregard for customer satisfaction are unacceptable. I strongly advise others to think twice before entrusting them with their business.
Appreciate the helpfulness we received from the driver by the name of John. His sense of humor was great and helpful in our situation. John was quick to load our vehicle and make it to the repair shop before they closed on a Friday. This is our second time calling for a tow on our vehicle and John helped us both times. Definitely recommend Jan's Towing.
Horrible company. They told us that they had a $200 hourly rate and they completely took advantage of us and ripped us off. For an hour and a half job they charged $500. They also lied and tried to say that they were driving my vehicle 45 minutes to the shop because of backroads and traffic when I could see clearly on my phone that with traffic and taking backroads the drive was no longer than 30 minutes. They also made me pay and sign before they dropped the vehicle off, so how would they even know how long to charge for anyways? Not only that, but the driver that took my vehicle was extremely condescending and loved to man-splain simple concepts to me. I will never use this company again and I recommend everyone steer clear. This place is manipulative and shady and I regret calling them in the first place.
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