Bad customer service Called three times for a part and the price told me they may have it but to send a photo of the part you need did it but never got back to me to confirm if he had it

carol

12/22/2024 07:22:43

Horrible customer service and will close with no notice. Take your business elsewhere. I came during business hours on a Saturday after I called about a part I needed. I showed up, and they were closed. There was another person there wondering if and why they were closed as he was picking up a part he bought on eBay. I called the next business day, and asked about what happened and they informed me they closed early because it was slow then said it was because of the holidays. Which the only holiday was on the previous Thursday. I mentioned it wasnt updated anywhere online they were closing early. I informed them that I spent $20 in gas to get there and home and half the day , and asked if they could give a slight discount for the inconvenience of not being told they were closing early. They said no and gave me excuses as to why as stated above, and were very rude, expressed no understanding or sympathy for customers taking so much time and money to come to pick up a part. After he reiterated that they was nothing they were willing to do he hung up the phone on me. Bad business

J

11/27/2023 19:01:57

Called to check on a part, super lazy people they do not put any effort to assist with absolutely anything.

Masi Ainayat

09/04/2024 18:34:11

Dont buy from here rude cusotmer service...

James Grimaldo

07/25/2024 17:58:04

They did me good. Was able to get a real end carrier assembly for a 2000 4runner for a good price at quick speed. 1 less part to obtain to rebuild my rear end.

Long Mac

02/22/2023 05:13:08

I went in there for a part that normally cost between 30-80$ they were asking for 368

maz176163

05/31/2024 21:12:59

This store is horrible! I took a picture of my car door knob, and the model and year of my car, and I show my car in his parking lot. I do not have knowledge about the car parts and told them that. They give a wrong merchandise and when I tried to return it within a few minutes and replace it with the correct merchandise, they refused to refund me the rest of my money. The 1st merchandise they give me was priced at $50, but the one I really needed was only $35 and they would not refund me the rest of my money back even though they were are fault for giving me the wrong merchandise in the first place. They are taking advantage of the costumers/consumers lack of knowledge. The merchandise are overpriced, I asked other store for the exact same part and they said it was only $17.

emil medina

02/19/2017 18:31:00

I just called for an air filter box and I spoke to somebody and told them I will call right back to order and when I called back some asian guy answered and asked me what I need and I told him that I spoke to someone already and gave me a price and I told him 50 bucks and I told him I was playing around right after and he said I cant take your order, got butt hurt about it, sorry but I will not give them my business anymore because they are just plain rude and cannot take a joke. Sorry you just lost a customer.

Chris Berzabal

01/06/2014 21:28:52

This place has horrible service. I was in here yesterday and saw them interacting with a customer who was returning a part that was not working. The guy behind the counter would not give the customer his receipt back and just tossed his money on the counter and walked off, completely ignoring the customer. Needless to say, I did NOT purchase anything there and left. That guy's attitude was so bad I didn't even want to be there anymore, and I'll be telling my friends not to go back either.

Sara Timberlake

07/21/2016 22:35:06

Bassett is one of those places that if you can't find it they. One of the best junk yards in. I have been in the auto repair shop in Pasadena for over 40 years. And Bassett is always there when I need. Thanks again guys.

Juan Gonzalez

06/18/2019 20:30:12

Their service is not great at all. I operate a business by myself and they said they would not deliver the gas tank because I did not answer the phone I can not answer the phone all the time I cannot always stop what I'm doing to answer the phone. I tried to talk to the manager to resolve it did not want to help.

Brandon Powell

01/09/2019 23:19:44

Well a good place to fine parts you need... At least for Toyota/Honda, Allan and his crew are great group of people

Hellspite

12/21/2021 08:36:03

They bought my car at a good price

Charlie

04/24/2024 23:10:17

Got the battery that I needed and it worked so good spot here

Adrian Alvarado

12/13/2023 15:51:59

So Far parts that I have Bought here at this place have been good I Recommend it if your in need of a Good used Part the staFF there is pretty Kool people.

Freddy Hernandez

02/11/2020 02:23:02

Went in to see about a part for 91 landcruiser but they wanted to see the part to see if they had it. I told him i don't because its in the truck i'm driving. Then i asked for a 99 Nissan sun visor and they didn't have it. Not sure what went wrong here but your better off at Oreillys or AutoZone for your part because if they match by the way it looks i don't know......

roAmS 1

04/01/2013 21:51:11

They had the part that I needed for half the price they changed at AutoZone. A $400 item for $200 great buy and they even explained in detail how to install.

Veronica Ochoa

10/01/2017 20:03:08

I spoke to Henry about a part and told him i am disabled and he told me he will call me when the part will be available for me to pick up. Thank you Henry for that great Customer service

Domingo Mosqueda

06/28/2019 16:12:56

These guys know their stuff and go the extra mile to make sure the customer gets what theyre looking for. Keep up the good work guys and thanks for all the help!

k1nglui13

11/30/2017 16:40:11

Done a good job for finding parts, car accessories. Thank you very much

Annica Lim

06/20/2023 16:08:22

Going home from work I had hit a pothole. Next day went here and picked up new rims for my car as the rims when I had hit the pothole have dented. Got the rims same day and didn't have an issue.

unassigned

02/22/2021 13:38:40

Great place for a used part if you're on a budget! They're friendly and helpful!

Felipe Vargas

05/28/2020 18:13:24

Hi to all readers Alen was more then helpful when i needed a part for my car,he is very friendly,nice and professional i recommend this place for all your needs,thank you Alen.

garyjiani

11/05/2015 17:17:57

Good people that work there you try to find the part that you need for your car. Little bit high prices

Anthony Ornelas

08/28/2017 05:04:25

Paul and Simon found our company phone and held it for us to pick up. Huge help for us!! Thanks guys.

Mike Rybarczyk

10/10/2019 18:00:13

Was told to send a picture of the part I needed and was told that they had it..got there and they didnt have it let alone know what I was talking about..

Doomz RoxX

01/19/2021 04:21:59

Very bad attitude and dirty place, some Asian guy try hard to lower you junk Price!!! Don't go there unless you have no choices!

joshua zhang

06/22/2017 18:26:55

Great customer service here. And if they don't have it they will order the part for you!

Carlos H (Bajanman)

03/01/2019 18:46:40

Good price and service 👌

Marco Ramirez

02/02/2024 22:40:17

They did a good service to get me what I need, mission complete . Thanks

Jesus Avalos

10/23/2017 22:25:14

Address:	13165 Valley Blvd, Bassett, CA, United States
Phone:	+1 626-968-2809
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 109 Reviews
ZIP Code:	91746
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		8:00 AM - 1:00 PM
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Basset Auto Wreckers JunkYard in Avocado Heights (CA)

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