What clients say about Marin Automotive - Auto Repair Shop in Fairfax, San Anselmo and Nicasio CA in Fairfax (CA)
Some people love cars. To me, they’re mostly a money pit. Thankfully, Marin Automotive has great prices, great service, and friendly, transparent people who provide top-notch care. A good mechanic is hard to find, but I think I found one!
Daniel and Art somehow found a spot for me to get an oil change despite being a busy Monday morning schedule. Always dependable always friendly and accommodating and always a great job taking care of my little car. Thank you so much. I feel I can put my trust in them!
The team at Marin Automotive is terrific. We bring all our vehicles and the service is prompt, reasonable and transparent. I can't say enough good things about my experiences - from pre purchase inspection to routine maintenance to bigger issues that require careful diagnostic and special parts. Thank you, Marin Automotive!
Daniel does an amazing job at
Marin Automotive… His mechanics are knowledgeable and his staff is very attentive and accommodating. My cars are always happy ☺️after being there. Thank you
Marin Automotive!
Very communicative. Loved the texting updates with access via a link to my car status. Price was good and analysis and work were done quickly. Nice to have a trustworthy shop in town!!
Helped me in a jam. My car would make it back up the hill. Had to leave it over the weekend. Very thorough diagnosti. Had my husband review the recommendations. We only did the absolutely necessary repairs. Thankful to have them right in town.
Marin Automotive has taken care of my Mini Clubman for years! I cannot recommend them too highly. 10 stars. They are so transparent in their recommendations with clear photos to keep you informed along the way. Communication is beyond expectation- texting, calling and emailing. The work is fast and efficient and always successful. They keep track of everything including warranties you didn’t even know you had. Everyone is friendly and the shop hums happily with all makes , shapes and sizes. Huge added bonus - a local family business. They really are the best
I recently needed to get my wife's car smogged, and Marin Automotive was the most convenient since the folks at Rhino had shut down -- however, once I experienced M.A.'s superlative customer service and reception and observed the warm relationship they had with their other (obviously long-time) customers, it became clear why they've been thriving "since 1995"! I then returned with my 2014 Subaru for a 90K service, and it was by far the best, most thorough going-over that car had seen since Bob of S&N left town. I would enthusiastically recommend and endorse this Fairfax gem to everyone.
Everyone who works at Marin Automotive—Art, Joey, Daniel, and all the mechanics—are so happy! The joy and care they give is palpable and I think it’s due to their skilled and knowledgeably infused work and their good hearts. I highly recommend them! What a gem and sane place to take one’s car and spend time in amid the chaos of our times. Thank you all so much for your professionalism and integrity.
Excellent quality of service and attention to detail. I use Marin Automotive for servicing and standard maintenance for all three of my vehicles, from the oldest to newest models. When I am in a hurry they will quickly address any issues, and always ensure quality workmanship. Sometimes I will maintain my vehicles myself, and when I am stuck in completing a repair or service they quickly and affordably assist to complete the work. They are my go to shop for all vehicle advice and maintenance, and have had my trust since I began working with them for over 13 years now.
Marin Auto is the best, they correctly diagnosed an oil leak that the dealership misdiagnosed and provided me with all the information to assess the repairs.
Thank you!
Juan
Marin Automotive has taken care of my Land Rover for a very long time. They are very accommodating and are quick to let you know the issues and how the repairs will happen. They are also a SMOG location so you can get everything done at once! Happy to have a great repair shop with great people in our neighborhood.
I cannot say enough about Marin Automotive! Once again they navigated me though the complexities of meeting the State of California’s smog requirements with professionalism and kindness. I trust my beloved mustang to their worthy care without reservation!
Great service and very friendly staff who explain the recommended work. I was able to schedule an appointment immediately and all work was completed promptly. Plus the location in the center of Fairfax is an added benefit because I can walk to it.
Outstanding staff and top tier service is the definition of Marin Automotive. These guys are the best, hands down. Whether it's a SMOG check, maintenance or repair, you cannot go wrong with this establishment. There is a reason that Marin Automotive is 5-star across all services.
Simply put, they are simply the VERY BEST !
And may I add, the very NICEST !
I’ve been going to them for a few years now. They are always very informative, kind and efficient. I love that they take photos of the car so there’s a record of everything and half the time I don’t know what they’re talking but having those visuals makes more sense of what my car needs to have done.
Love everyone who works there, and Joey has been a great addition to their team, she’s great!
Had some minor stuff done here and honestly can't say I've felt better leaving an auto shop before. I did some price checking around Marin and they were the most favorable, usually you get what you pay for elsewhere but they got everything I needed taken care of super quick and the staff was great. Very friendly and helpful. If I need some future stuff done they'll be my first call next time.
Marin Automotive has long been a great garage for us. Recently my wife began having problems with her Honda and stopped in to have it checked. They gave her a ride home, quickly diagnosed the issue and gave us an estimate. The work was completed the next day. The cost was less than the estimate and they delivered her car back to us.
You may find lower price car repairs, but you won’t find better more efficient service.
Great communicators, I am illiterate in all things automotive and I felt trusting and in good hands. Their administrative processes make it easy to communicate and make changes to appointments. I think they're great and will continue to take my car there.
Marin Automotive took excellent care of me and my 2000 BMW E46. I like that they sent photos and videos of everything they diagnosed, then I could approve each repair easily through the app. So happy I was able to get the work done so close to home. It feels like a new car! I’ll definitely be using them again.
I drive an older car and had Marin Automotive replace the timing belt, clutch and other major parts 18 months ago. I was very pleased at the communication, fair pricing, and attention to detail with this endeavor. This year, I needed some work in order to pass smog and Daniel and his team quickly diagnosed the issue and had my car ready in one day, again with great communication and at a fair price. I would not take my car anywhere else. This is a business that cares about its customers. I appreciate the attention to detail, and the quick turnaround. A++++ all around.
I am compelled to share my disappointing experience with Marin Automotive due to the service I received for my 2017 Jeep Grand Cherokee. Initially, I approached the shop for what I believed was a straightforward radiator replacement, which was quoted at $900-$1,000. However, the experience that followed was far from straightforward.
**Service Miscommunication:** I was verbally assured the radiator would be replaced, but instead, the service escalated into additional, unnecessary checks without my consent, leading to a dramatically increased bill.
**Quality and Safety Issues:** My vehicle was left in a partially disassembled state overnight, causing a significant oil and radiator fluid leak that necessitated emergency street repairs. This not only posed a safety risk but also indicated a severe lack of professional care.
**Misleading Practices:** When I expressed concern over the escalating situation, I was told the radiator would be replaced for free, only to find out later that the old radiator was simply reinstalled, which was not disclosed initially. This was extremely misleading.
**Resulting Costs:** Due to the poor quality of work, I had to tow my vehicle to another shop where I faced an unexpected bill of $3,500 to repair the damages caused by Marin Automotive's service.
**Customer Service:** The communication was poor, with significant deviations from what was agreed upon, and the service was far from satisfactory. The lack of transparency and the approach to problem-solving felt more like a shakedown than professional automotive repair.
**Conclusion:** I strongly advise potential customers to seek service elsewhere to avoid similar mishaps. This experience has left me with not just a financial burden but also a significant trust issue with Marin Automotive.
I’ve been extremely happy every time I have gone to Marin Automotive. It is really easy to schedule with them, today I even got in same day. Work was done really quickly, and I was on my way with my car all set. I definitely recommend them!
This was my family's first experience using Marin Automotive and we couldn't be more pleased. After a terrible experience at the local VW dealership we needed a reliable, local shop that could take over the work on our car without the hassles and high prices of the dealership. Marin Automotive delivered. Daniel and his team are knowledgeable, super detail oriented, and they work with you to find the right solutions for your car, at a fair price. They have excellent customer service and are timely with their repairs. You can tell that Daniel leads by example as his team is just on top of it and all around awesome. I'm so happy to have found a reliable local business that I can support while getting great service for my car.
