Terrible. These people are crooks, they will lie to you to hold your car for as long as they can hold it ti drive up the storage fees, they tried to lie to me and hold onto my property by saying I had to have the registration under my name but I was still in the process of transferring the title I went with the previous owner and he still didn’t let me take out saying I have to pay the registration fees before I could take it out I had already paid the tags but I had to go to the dmv and get proof and even when I got back to their yard with the proof he argued with me threatening me that he still had the right to refuse service to me and not let me take my car out and threatening to call the police on me because I refused to accept his lies and let them hold onto my property, he was yelling being ignorant and trying to make sarcastic comments to get a reaction of me, I told him he’s wrong for this and God doesn’t like this type of behavior from people and Raul responds to me by saying “God can’t help you here” which is really disrespectful but at the end of the day he’s not hurting me with those comments he’s hurting himself. I was able to take my car out at the end of the day but they didn’t make it easy for me. Be careful with romos towing, if they impound your vehicle make sure you show up PREPARED and early in the day because they will make it as difficult as possible to take your stuff out, and be ready to deal with a evil, disrespectful, crooked staff.
These people are breaking the law. My vehicle was in my mother’s name. I am the executor of her will. We are insured by Farmers insurance with full coverage. I am an insured on the policy. I was operating the vehicle when it was totaled in an accident and the vehicle was taken to Romo’s by CHP rotation. They refuse to release the vehicle to me or my insurance company in violation of California vehicle code section 22651.7 which requires its release to me or my insurace carrier. I will file suit this week.
My 2100 ram Laramie was towed on thanksgiving thursday nov.28th because myself , wife, and 10 month old daughter were hit by a negligent driver who ran a stop sign at full speed. I’ve been attending to my family since. The following Wednesday (December 4th) my wife calls them to get information about retrieving the vehicle as we have never been in this situation before and was informed that they submitted a lien on my vehicle without any written or verbal communication with us. We had the vehicle towed from their towyard the following day exactly 7 days from the day of the accident to a geico approved location. I called them same day Thursday December 5th asked them to remove the lien after their storage fees were paid and she reiterated lien was submitted and hung up on me. I will be reporting them to BBB and the California Bureau of Automotive Repair for unethical and illegal business practices. They required to notify me of fees or have some form of verbal or written communication prior to submitting a lien. Totally unprofessional.
Driver almost hit me and two other people within 5 minutes on the highway. Mf merging without looking only. Wouldn’t trust my car with that reckless driving
Those are some good people out there at Romos great family with lots of integrity and honor good to do business with no matter what the circum stance are.
My car was towed for being parked in front of my house on the street for all of 2 days, wasn’t aware till I returned from out of town. For several days this week, I would call at 8 the lady would say oh so busy wait till afternoon. I explained very clear it’s very hard I work 9:30-5. They request 30 minutes notice before arriving and still get oh no one here so try in afternoon. She would say well we can’t. Then I arrive today and says oh driver left. I said well everyday is more and more. She put in on hold said oh owner is coming 15 minutes but it’s ok you won’t be charged extra! WTH !?! I’m going to look into the legal part of the towing guidelines because it’s posted impound pick ups are 8-5.
Fresno police had them tow my vehicle and they released it to someone who had stolen my title and would not release any I fo to me werw rude and no complaints
Jose was fast, efficient, professional and friendly. We talked about how he and his father started there business. He was very interesting to talk to. That makes a difference in a 9 mile tow. His rates are competitive and he is highly recommended by me.
I will only have Romos Towing move my cars , trucks and trailers. They are fast, friendly , affordable and treat you like family. You want someone honest? Call Romos Towing, it's that simple.
My family lost my grandfather this weekend due to the serious injuries he sustained after being involved in a horrible accident. Romo’s towing has shown my family and I such compassion and restored my faith in humanity.
Well a lady came out of a driveway in some apt complex into traffic and hit me in my car. Romos towing service towed my car. While I was waiting for insurance company to take care of my car the tow company put a lien on my car and took ownership without me knowing. I do not recommend this towing service to anyone who needs service.
Truely beyond fair! Had an impound of our vehicle, but because of Romo's we were able to work out a way for our vehicle to remain ours! Thank you Romo's for your understanding & compassion in our dilemma.
Romo came right away when I was stranded on 99. Picked up my large 3500 dually no problem. Other locations told me over 2 hours. He was there in 20 minutes! Definatley recommend.
The worst customer service waited for more than 2 hours didn't even get a courtesy call to let me know it would be longer. I would NEVER recommend this place to anybody.
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