Visit your local Pep Boys Auto Service & Tire Shop at 693 W Shaw Ave, Clovis, CA, 93612 for expert tire services and all your car, truck, or SUV auto care needs. We specialize in oil changes, new tires, tire repair, tire replacement, and more, offering same-day services to help keep you moving. Our certified technicians provide additional comprehensive auto repair and maintenance, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
The Clovis location was great, had called the Kings Canyon store and the gave me a $300 higher price, so I didn't go to the store 2 miles away and instead drove 10 miles and was treated honestly.
i wish i could give them 0 stars and im so serious.
not only the worse customer service i have absolutely ever experienced, but bringing my car to them was the worse decision i made.
oct 17, 2025 i took my car in because my car had just recently hit 200k and i wanted to get the recommended services toyota says for hitting these miles. I also wanted them to check my coolant because i kept hearing a strange water noise coming from my car, but prior to this interaction my car was driving fine with no check engine light whatsoever.
after 4 hours they state to me they found the problem and replaced my coolant along with other things relating and did my tune up and fuel cleaning. my car drove off fine
the next day i start my car in the morning and instantly my check engine, horrible idling and my rpm is moving on its own. i call them and the "diagnostic" guy wont be in till the next day, so i wait and bring in my car on sunday oct 19,2025.
on sunday it took them 3 hours and 3 different guys (one of which would not put his vape down?) to figure out what they messed up. my car drove off fine and everything was fine, just a simple mistake.
now monday, oct 20, 2025 my check engine light comes on and i hear a strange noise along with my car is now smoking. i call them once again and they tell me they cant do anything about something they messed up till sunday......
do not come to this location if you care even a little bit about your car! my car was driving fine until they spent over 7 hours completely messing it up!
I made an appointment...came in and checked in. They took my car right away while I waited. Car was done in about an hour and I am always very please with the customer service and excellent explanation every time. The staff is always friendly and courteous! Great job!
I was here for tire rotation for 2 of my cars and was smooth and shout out for Ryan who helped me out. I would definitely return here and recommend this to others.
That was by far the worst customer service I have ever experienced. I don't know what's going on with one of the staffs, Ryan, but he was extremely rude. He was clearly irritated while talking to me right of the bat. I do not recommend going to this place. Very unprofessional.
Brought my aunt's BMW X1 for A/C diagnostic since it was blowing hot air. Tech got the job done sooner than expected and system was blowing cold air again. Staff was friendly and great at explaining issues post visit.
Alex needs to work on his customer service, I asked for a breakdown before I confirmed service and he was so rude that I decided to go to Firestone instead! I’d rather pay more to someone with respect!
They were very helpful, found a serious problem others missed. Friendly and communicated all information. The are now my first choice in vehicle repairs and maintenance.
AVOID AT ALL COSTS!
Only good experience here was Ryan, the customer service agent that assisted us and showed concern for the lack of care the team took.
I tried to avoid leaving a review here, I reached out to corporate. They took my name and number and had the problem call me back. If I was able to resolve the issue at the storefront I would not have contacted corporate. PepBoys is a joke. Specially David the so called manager. We went in for front brakes, which should have been a fairly simple job, we took our truck in at 9AM on Saturday and didn't get a call that it was ready until after 5PM on Saturday. We went to pick up our truck and the brakes were not functioning, apparently they had messed something up on the rear brakes. We did not ask for rear brakes, anyways an entire day later and my husband could have been killed I get a phone call that I would need to pay an additional $400 for something they broke! When I asked David what would have happened if my husband had made it out onto the street before realizing he had no brakes, David's response was "I don't know". Really? You don't know? They will try to kill you and not care. Avoid at all costs they are not safe.
I have to say that the team at PepBoys on Shaw ave in Clovis Takes customer satisfaction seriously. We had a piece of hardware in our tire (cab over camper truck) that looked ominous with respect to leaking if removed. We were on our way back to Gilroy and literally within minutes the team at Pep Boys evaluated the situation and secured a new tire if needed. Luckily the (bolt) when removed miraculously didn’t cause a leak! Gotta say, we were treated like long time customers. Kudos to the Pep Boys team they understand the meaning of customer satisfaction. Jim and Rich from Gilroy!
I made an appointment and Got seen on time. Upon their further review, they diagnose my truck and said everything was fine. They were very honest and they tried their best to fix an issue that went away. I appreciate their service I recommend coming back.
I came to this exact location two years ago and was very disappointed. So after that I only went to the location off of Shaw and 99. I told myself to give this place a second chance since it’s way closer to home for me. Idk what changed but the service was way better and honestly what it should be! I was thoroughly pleased and left feeling like they were very efficient compared to last time. I will be back again!
Came in for tire pressure check, there was a nail. They fixed the tire. The tire purchased had no road hazard but this was a quick fix for my trip to LA.
Unfortunately, I am not one to leave very many reviews, but in this case I just felt I had to!
I was so disappointed in whole with my service/Experience at this location. I had an appointment at 9 o’clock for an oil change. Something that Should only take no longer than an hour, took four hours! Receiving my car at
1 PM. Once receiving my car, I noticed my keychain side panels seat, steering wheel, and so many other areas had to oil all over it. (See attached photos)
Now I am going to have to pay to get it detailed to get this oil removed. Very upsetting.
I am a customer for Pep boys for many years . It was close to my place where I lived . I hit appointment and went the the place was closed for good . I called people boys a gentleman spoke and it was in Clovis . That was to far for me since I had my appointment I wanted to be done the oil change I drove there . Very nice gentleman did my work and ask got him for some other things to be checked but he told me he cannot do it . But I was fortunate pep boys employee did the complimentary check up he was a very nice gentleman his name is Kevork if I am not mistaken . First I was hesitate if I will drive again all the way to this pep boys Mr. Kevork with his good service changed my mind I will come to this location for service. Thank you Mr. Kevork you did not turn me down . God Bless you .
Service was awful. The worker who “assisted” me was taking their sweet time as if they didn’t see me standing there for 10 minutes. He also answered the phone and assisted the caller before he got to me. Once he assisted me, he was completely rude and seemed like he was inconvenienced by me checking in for my appointment. Took like 40 minutes for a tire repair check. My tire wasn’t repairable and the worker was trying to charge me for a new tire before even getting me prices on tires. I had to ask him and again, he came off inconvenienced. After he quoted me over $100, I declined and he got upset and walked away to get my paperwork. He handed me my paperwork and didn’t even let me know how much longer my car would be. He just walked away. I noticed my car was parked on the other side of the parking lot after being inspected and I still waited an additional like 10 minutes before a different worker came in the waiting area to give me my keys. Idk if they get commission for selling new tires or what but I went to a different shop right after and got my tire repaired and fixed/patched in less than 10 minutes. I feel like the worker tried to play me because my tire was an easy fix and he just wanted to charge me a large amount. I won’t go back there for a service again. Horrible customer service. The other worker who gave me my keys was very polite though.
I called Pep Boys to see if they resurface brake rotors that is off the vehicle already. Ryan was able to help me out. Nice gentleman and very helpful. When I arrived there, he was able to get me set up. Another gentleman, Greg, took my rotors and got started on it before I got my paperwork filled out. I left and came back 45 min later and my rotors were finished and ready. Everything went smoothly, everyone was helpful, job was done efficiently. Great work. I'll definitely go there again.
Overall, it was a very good experience. They did a great job. My only disappointment was how long the service took. I was there over 2 1/2 hours for a 4 tire installation. That said, they were very professional and their techs did outstanding work. I'll definitely go back for my future needs.
Avoid this place like the plague!!! I had the worst experiences 3 days in a row, it was a nightmare and my car came out worse than it went in. I originally went in for a tire replacement which turned into 2 tires being replaced, went in the very next day to replace the other two tires, they didn't have the tires so I made an appointment the next day. Came 5 minutes early, my car was one of the first in the bay, I asked for an additional alignment. Not only was I charged MORE for the same tires being replaced not but a day later for some mysterious reason, but my car was put out in the parking lot for a good while without my knowledge, the mechanic thinking he was done but he didn't do the alignment. If I hadn't noticed it out there it would have sat for much longer. I had to ask why my car was out there, if it was done or what, they said they forgot to do the alignment and I had to wait longer because my space was now taken even though I had an appointment. Most uncaring, unorganized, unprofessional place ever. I'm not even sure if they DID the alignment because my car drives significantly worse than when I took it in. And because they ripped me off I don't have the money to go get it fixed somewhere else. SAVE YOURSELF THE TIME, MONEY AND NIGHTMARE do not go here. I will never go to Pep Boys again, let alone this location. Wow. Wish I could have given 0 stars.
I shopped around for a good deal on some new tires. PEP Boys had the best deal on high quality tires. They also gave me free tire balancing and installation. The process was very fast using their online appointment service. They were friendly and satisfied my needs. This is my go to place now
I made an appointment for 8 am this morning to have my brakes replaced. My car sat for 2 ½ hours without anyone even looking at it. Then only after I asked how much longer it would take did some one look at it and tell
Me that my brakes needed to be replaced. More than 2 hours and no one even looked at my car.
I will definitely not come back here. A job that should take an hour turns into 6hours, I was there a full work shift, practically closed the shop with them. The staff was courteous and I appreciate their sympathy I been on both ends of customer service. I get the line staff can’t always do more. My review is solely on the wait time and the tech who left my vehicle and that I know the manager could have done more or at least authorize a fair discount. I took the day off to get all my maintenance done and I missed the smog check. I was sitting there all those hours a no one was working on my vehicle, the tech was gone so my truck was just sitting there. With this issues you would think they would consider getting a shuttle, other people there also mentioned they waited longer than expected. Update I made it home at 7:29pm, they workers tried their best to get me a discount but it did not seem their manager cared since he was off the clock. I appreciate the techs that helped and apologized for the tech that left my vehicle. Pep Boys had always been well known to me but I will not go back again after this.
Don’t ever come here… surprised people even leave good reviews. Had an appointment for 3pm for an alignment, ended up canceling after waiting 2.5 hours. While waiting to ask for my keys back, I talked to some other customers that felt the same way. They wanted their tires rotated and had made an appointment at 11am. Pay 30$ extra and give a business that cares about your time you business.
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