Great experience with Jimmy. He was polite. Nice. After my ex are broke on a third level 8.2 parking garage in Richmond he came in no time. Help me give me great advice. Highly recommended

Neville Hennings

09/17/2024 20:19:03

Locked myself out of my Tacoma today. Called and requested assistance. Waited around 30 minutes before help arrived which is pretty quick in my opinion. It took 3 minutes for my truck to be unlocked. Amazing! Highly recommend Pine Towing! FYI, you must place a credit card on hold. There is a cancellation fee if you are a no show.

Oscar Hernandez

01/18/2025 23:07:28

It was a delight working with everyone here; after going through everything I needed to do on the phone the employees here made it quick and simple. I did not have to wait long and I was able to get my car fixed shortly after getting towed.

Henry Philips

02/12/2025 22:46:22

Very quick response time and they saved my day when I needed a last minute tow. These guys do the job and was very happy with the service.

Edgar Quinones

02/17/2025 03:18:25

The transmission on my bike started acting up, so I had to call for a tow. They showed up fast and got my bike home without any issues, price was fair, can’t complain.

Joseph

01/15/2025 02:43:22

This guy was my life several after the accident.Was my car he came?Give me great advice highly recommended.His name is guy , thank you so much

Raquell Robertson

09/20/2024 21:01:12

The driver came very quickly and helped me. I use them a lot when im in richmond ca.

Salim Hasan

09/18/2024 15:56:39

Pine towing , decided to charge me for equipment that they did not have to use for my vehicle and proceeded not to refund me my additional 85.00 that was charged. I had a person in attendance as my vehicle was towed and was also told that if a person was not there I would pay the 85.00 anyway in which I’m glad I did have someone there…the supervisor told me he did not even know what kind of tow truck was sent out initially… then proceeds after I told him I would be disputing this charge with my bank to call me back and deliberately yelled at me and tell me he was un interested in hearing what I was saying as they where in the right and I have had my vehicle towed over 10 times and not one time has anyone ever had to use additional anything to put my vehicle on a flat bed…. I will never be using there service again as the internal SUPERVISOR I SPOKE WITH IS TRASH… also proceeding to say that they have pictures and videos of my vehicle which is absolutely fine because my bank will also see in comparison of my previous tow truck experience the big difference 😊 Also seeing I was told all calls are monitored and recorded as a customer service escalation supervisor I know exactly how most softwares work when screening calls which indeed is a plus side for me in this situation 😂 If in anyway I am harassed after this review I will be seeking legal action against ALL EMPLOYEES

Lenise Williams

09/06/2024 18:25:07

I needed my car towed because my engine blew out, Pine towing came immediately and charged a fair price, will be doing business again if I ever need my car towed

tbh ngl

12/16/2024 22:15:57

I had a blow out and they helped replace my tire, thank you Pine Towing!

Juanita Monsivais

02/01/2025 15:06:03

Quite frankly, I think I was lucky or something but there’s a few people here who seem to have had a bad experience, for me I had my driver show up to pull my car out of a ditch after I hydroplaned. Unfortunately my car had some damage due to me smacking straight into the guard rail but luckily I had a pro tower named Juan who maneuvered my challenger right out of there. literally a 2.5 ton car and to be honest the job looked like it needed a second tow truck and somehow he pulled it off with his 1 and finished in less than 10 minutes plus extra points since he was easy to talk to. 10/10 best tow and the dispatch time was only 25 mins. definitely recommending to my parents and the rest of my friends

Jishuyomi (Chef Milo)

01/06/2024 07:51:21

Juan was awesome someone hit my car and ran in west Oakland and he made a stressful situation better and the process was smooth fast and seamless I will definitely call again if I need too.

Jaynae Early

07/21/2019 20:30:32

Great 👍 job from Lee after small bumper damage

Benny Diaz

09/17/2024 16:04:40

Juan was respectful and professional. He held a conversation while safely towing my vehicle. Having to tow your vehicle can be stressful situation but it gets much easier when your driver handles the situation so seamlessly. If the rest of the drivers in this company are half as good as Juan then you have nothing to worry about.

Jesus Pedraza

01/05/2024 16:29:51

I recently had a wonderful experience with Pine Towing. When my car battery died in a parking lot, I called them for help and they came to my rescue in no time. Their fast service was exceptional and they were able to get my car back on the road.

Ernestine Bishop

08/22/2023 09:55:03

Pine Towing came and helped me out when my battery died on the highway. The driver came quickly and jumpstart my car in a jiffy. I called around and they had the best price near my location. Very affordable!! Thanks!

Susan Morgan

06/07/2023 10:01:00

Scheduled a towing truck for pick up and drop off from 10-11am. Called at 10 was then put on hold for 30 mins then called again. I was put on a 10min hold. Finally, got an eta for 15mins (10:55) waited till 11:10 to call again and was put on hold for another 20mins. At 11:30 I got an eta of 7mins it’s now 11:45 so I’ve canceled. Do not lie to your clients and make them wait. This was a scheduled pick-up

Richard Sandoval

09/30/2023 18:53:55

My experience was not the best. My car fell in a ditch on a Saturday morning. They asked me for my credit card in order to secure service. They asked for photos. They told me I would have to sign a waiver prior to service. After all of that was done, they quoted me $185 for getting my truck out of a ditch, as a starting fee. They told me they would charge me a $45 cancellation fee if I cancelled. It was 8:30 AM, so I said yes to all of this because I was blocking the parking entrance to a senior building. Then I waited and waited and waited for the call from the tow truck driver or the truck. Neither materialized. Then I felt I should cancel and I was willing to pay the $45 cancellation fee, that's how desperate I was. I called a different nearby service first, and to my surprise, the same operator responded. They told me "we use the same dispatch so stop calling other towing services." No one said, "we're very busy and it looks like it will take us longer to get there." I called back and they put me on hold several times, until I was finally able to talk to someone and cancel, 90 mins after my first call. I called a towing service that was located much farther away and their tow truck arrived in less than 30 minutes. Their very professional operator got me out of the ditch and charged me HALF of the fee I was quoted by Pine. The good: Pine is upfront about the costs, fees and waiver. The bad: be prepared to wait without updates. The ugly: they want your money.

Rebeca Garcia-Gonzalez

08/22/2021 00:26:35

Called them to help replace my battery. They took a little longer to get here than I expected but once our tech, Guy, got here, he finished the work quickly and gave recommendations on how to preserve my battery health. Super easy to work with, definitely recommend.

Hannah Keefer

02/28/2020 19:40:22

Jd, was timely and helpful. Got me jump-started and road-ready with a quickness. He was also polite and professional. Try him!

Paul Garrison

03/11/2024 02:03:20

Very responsive, however we called to cancel with in 15 minutes on a 1.5 hr. time period to perform and wanted to charge $50.00 We would have paid it, if We new in advance.. the call was to unload a car from a trailer, the requested fee was 165.00 which we agree The client had secured another service towing com. for 65.00 with out us knowing. I guess clarity on cancellations, was a big No No..

Luis Ortiz

06/11/2021 12:57:14

Jimmy the lifesaver was very kind, genuine, and honest. He helped me to understand what went wrong with my car and what I can do next time I find myself in a situation like this. He is very personable and gave great service!

Eva P. Malis

01/23/2016 19:25:43

These folks were awesome! Polite and courteous! Called, got a quote, scheduled a time for the next day. The gentleman showed up on time, loaded the car and off we went. Great price and not a glitch! Who could ask for more!!

Inez Kelly

07/31/2019 23:11:00

They have no class . Business is not worth it. They lied about the wait time. Twice. I waited for two and a half hours. While I watched them lied about traffic and over charged me.

Romono Hills

05/11/2024 03:00:28

Guy and Jamal were great! They are surgeons with their flatbed. Had my struck stuck in a very steep driveway and unable to be shifted into neutral. They were able to Houdini it onto their truck and get it to the dealership no problem. Great team and really made my day. Thanks!

Stephen Simon

03/08/2016 21:03:32

Jimmy really was a lifesaver! I had locked my keys in my car at a gas station. After calling other places i found the best price here. Jimmy was very friendly and professional! I will call them again.

Nicole Nelson

02/02/2016 19:30:00

I am not going to lie, I am terrible with directions, especially when driving somewhere I am unfamiliar with. So you can imagine how panicked I became when my car got a flat in Richmond. Fortunately, my friend told me about a great place to call in case I did get stuck… Pine Towing. From the moment I called I knew everything was going to be okay. They were reassuring, friendly and patient. They quickly found me and fixed my tire in absolutely no time. The price was more than reasonable and I was confident that the repair job they did was done well. I would recommend Pine Towing to anyone.

Anne Opatz

11/04/2013 17:36:39

I was beyond impressed with pine towing company. Guy responded promptly and expertly maneuvered his truck in a way I would not have believed if I didn’t see it. Our AWD truck was parked in a manner that I did not believe it could be retrieved. He used a number of tools/slides to get the vehicle out of a tight pocket avoiding homes, fences, trees, and other cars. All the while he did it with a reassuring friendly smile. I hope you never need a car towed. If you do I strongly recommended calling pine towing. They will get the job done!

peleg perelmuter

03/01/2020 19:19:18

Easily one of the best towing services I have ever used. Instead of the driver being surly and seeming like he just cannot wait to get rid of your car, Jimmy seemed like he was more than happy to take care of me and my car. He towed it to a local mechanic and I was on my way before I knew it! Overall, it was a great experience, and next time my car breaks down, i hope it is somewhere where Pine Towing can take care of me!

max hill

07/25/2013 16:22:48

Prices are too high. They quoted me $120 for a 7 mile tow service. The girl on the phone acted like I was getting a good deal. I called another tow service. They charged me $65 flat rate for the same 7 mile tow. Do yourself a favor and call around.

Matthew Sundberg

01/28/2016 21:43:11

Address:	363 S 36th St, Richmond, CA, United States
Phone:	+1 510-279-0264
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 152 Reviews
ZIP Code:	94804
Open Hours:	Open 24 hours
Popular times:	Wednesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Pine Towing JunkYard in Richmond (CA)

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