What clients say about Mt. Diablo Resource Recovery - Oakley in Oakley (CA)
Extremely disappointed with this company’s service. Our trash was skipped because the lid was slightly open (likely due to wind), even though the bin was not overfilled. We were then told we’d have to pay an additional fee just to have it picked up.
On top of that, we were also charged an extra green waste fee last week under questionable circumstances. It feels like technicalities are being used to justify repeated extra charges instead of providing reasonable customer service.
We pay for weekly pickup and expect fair, consistent service — not surprise fees. As you can see below, the cans are not "overloaded" however, I am certain they will argue it.
I had a few questions about what can & cannot go in the trash bin, & the online chat support clarified that even small pieces of lumber are considered construction material & can be dropped off at the Delta Household Hazardous Waste Service in Pittsburg.
I was easily able to schedule our free 1 item bulk pickup using the text message chat feature. We had an old wall oven we removed and never disposed of sitting the backyard. They are schedule to pick it up on our normal trash collection day.
This company does not care about customer service since they are the only option in the area. I would encourage everyone who experiences rude or poor quality service leave a review and contact the city as well. Hopefully this can be addressed before new contracts are up
Called them because my garbage was not picked up...they told me there was a car near it....told them when i put my garabage around 10pm there was no car near it ....they told me nect time dont put your garbage bin in the public parking so they wont move your bin....i told them "sorry for putting it out" and they told me that i need to pay 30$ to pick it up and i said sure ill pay....day ends my garbage was not pick up....even my neighboors trashbwas not picked even tho its like almkst 5ft away from the car....
I called friday to let them know the recycling pick up missed my home and my neighbors. She said you have to wait Monday the truck drivers are done working after 2pm. To my reply your truck driver came by 3:30!!! (Video obtain from my home security) Just expect your garbage to be garbage service. They need accountability. Update today is Monday they didn't pick it up. And CS said a work order was placed Friday then why didn't you pick up my trash.
I cancelled service for household pickup over a month ago and despite three calls they will NOT PICK UP THE TOTES I REQUESTED. Now they wont even answer the phone or call me back. The totes are blocking my driveway as they sit in the street for over a month ! I am about ready to load them into my truck and deliver them myself.
5993 Bethel Island Rd, Oakley, CABoat repair shop
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