The driver didn’t just tow my car—he also helped me figure out what was wrong and recommended a great local mechanic. You don’t usually get that kind of care from towing companies. I highly recommend them!
Juan from Toro towing was very accommodating, fast, and professional. He went beyond what I expected to help me with car troubles. I highly recommend this company and Juan. Thanks for the help
Legit towing company. My kid drove my truck onto a drive thru divider wall. What an idiot right? Jonathan Looney showed up within 20 minutes and got us out of this pickle in the rain. Super friendly and a magician with the tow truck. Rock on Mr Looney.
Called at 7:30 am for air in a flat tire. They said a driver is on his way. No driver. Call back at 8:20 she said 25 minutes. No driver. Call again at 9:00 am, put me on hold, then She said 6 minute. Finally at 9:40 they show up. I Told them I ONLY need to air up my tire, THATS ALL. So they do that and leave and then they text me my receipt, 145$ for AIR!? Their business is 2 miles away from where I was, absolutely ridiculous to pay 145$ for air.
Ben was amazing and polite. He showed up on time and was well versed in his trade. He towed my truck directly to the shop with no issues. Big thanks to Toro road service
Needed a tow locally in Richmond quoted me 150 dollars to row about 3 miles and when the driver came he suggested I go somewhere closer for the same price and assured they can do the job to fix my tires they weren’t able to get the job done I asked for a tow to the original place I asked to tow to an they charged me 150 dollars again and said they can’t pick it up that day so my car was stuck in the tire shop and they couldn’t pick it up till 2 days later! Terrible company, bad customer service and don’t care for their customers at all. This place is straight robbery wouldn’t recommend them to my worst enemy.
Wish there were -0 stars. Called them for a tow from Novato to Richmond. They said $300 Flat fee for a Flat bed. We were very specific about needing a FLAT BED. Spent 10 minutes on the phone with a non knowledgeable person about tows trying to explain why we needed a flat bed. Tow truck gets to the towing place and arrives in a NON FLAT BED. After we were specific about needed a FALT BED! Driver gets there and says he needs to charge $380 bc he needs special equipment, we call them back to get a discount bc it wasn’t our fault at all for their mistake and they tell us we either take the tow or wait two hours for a flat bed. Which was never specified or explained to us in the first place they told us a flat bed was ready in 30-60 mins. The person who we tried to speak about didn’t even let us talk and said “if you are trying to get a discount it ain’t gunna happen so you either take the tow or cancelation fee will be applied” rude and not professional in so many ways. DO NOT HIRE THEM FOR YOUR TOWING SERVICES. IMAGINE BEING IN A CAR ACCIDENT STUCK WITH HOSPITAL BILLS AND THESE PEOPLE LYING AND CHARGING YOU EXTRA FEES WITH OUT BEING ABLE TO PAY RIGHT NOW. They sucked. So dissatisfied and disappointed.
I had an issue with my car running out of battery while waiting at the vet. I found this company on Yelp. They arrived fast and Martin was very helpful in getting me back on the road. Thanks!
My X3 died while out on an errand. Martin came before the time frame I was given. He was friendly, helpful and professional. Decent price for a tow. I recommend the service when you're in need of a tow!
Took extra special car not to scrape the bottom of my 2018 lowered m3 was not easy but found a way to make it happen with no incidents. I would recommend his services to anyone with a lowered high end sports car .
Delfino (based in Richmond) did an excellent job towing my car so late in the day from the Bart station to the dealership. He reassured me that in my absence, the car was in good hands and called to make sure he delivered it in a safe spot with surveillance camera coverage. No one looks forward to towing their car, but if you need a tow, i would recommend them any time, any day!
Juan was fantastic!!! Came quickly, was an expert at getting the car positioned great at the service station and went the extra mile. Great customer service. Highly recommend him.
Needed an unexpected tow out to Modesto when my car suddenly stopped working. Juan came thru quick and was professional the whole ride. Awesome guy would definitely recommend.
Thank You Tow Driver Mehenna for your patience when given a wrong address in a busy Oakland Chinatown. Its great that we did not have to wait long like what we had endured a few days ago waiting for 3 hours from another tow company, it was bad experience. Mehenna was so nice keeping us entertained during a bad traffic towards Pleasanton. I highly recommend his service/company. But I hope the office next time will quote us the correct charges. Luckily we were able to pay for it.
Customer service was excellent. Juan was very helpful and efficient in getting my car loaded up. He was willing to do the extra legwork to find a solution because of the unique positioning of my car at the time of his arrival. I'd definitely recommend Toro Roadrunners for future help with towing/ vehicle service.
Great company. Great customer service. Mehenna really helped me out. I was having some major issues and he set with me and and communicated with dispatch Nicole and they got the job done by the way she was a sweet and nice lady to speak with.My car is home safe and sound. Thanks guys happy Sunday. If you need your car towed pick TORO ROAD RUNNERS.
Juan is a great driver with awesome customer service! Even though my car was in a tight space, Juan was able to load my car onto the truck without a scratch. Thanks Juan and Toro Road Runners!
Johnny was awesome! He picked me up in a timely fashion. He was courteous, informative and professional the whole trip to the car shop. He's truly passionate about his job. If I ever need another tow I hope I get Johnny again!
Excellent Service! Professional! Competitive Pricing!! Give them a call TODAY!! Toro Road Runners LLC and Guy came to the rescue after several unsuccessful attempts at locating someone to tow my vehicle. Next time I will call them 1st!
The company was on point when they gave me the eta the drive called me and told me that he was on his the service was good and the drive a nice person his name was Delfino and he took care of my car at the same time like it was his. Great service and great tow truck driver!
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