What clients say about A&K Auto Repair & Towing in Bay Point (CA)
I made an appointment and brought my car into A&K auto shop and tow and asked them to fix my check engine light and car making a sound, I toldJustin I had taken it to a previous shop and gotten a quote and a possible diagnostic, I gave them the paperwork from previous diagnostic and they said they didn't honor other shops diagnosis that they would do their own and have to charge me for that. I agreed for them to do their own diagnosis and they said it was the mass flow sensor and not what the other shop has stated which was the PVC valve and EGR valve. I agreed for them to fix it since they said that was the issue, they said my car was ready and I paid them and got my keys. Upon entering my car and initial start-up my car made the same noise and the check engine light came on. I immediately went back inside and told Justin my car was not fixed. He said it must've been something else and they were fixing my car only according to the diagnosis that I gave them. I asked then why was I charged for their own diagnosis if that were true, they were rude and did alot of double talking but weren't willing to make it right or return my $550. I had to rent a car and have been out of a car for 3 weeks because its what I thought was wrong with it. Now I'm out of money i could've use for what the problem actually was and have to start over from scratch. Also I don't even think they replaced my mass flow sensor, only cleaned it so they should only be charging me for labor if anything and definitely not for a diagnosis either since they were only going by my paperwork.
I've already tried to reach out to you several times. That's not what happened. You need videos inside your shop to see what's really going on with your workers. I'm not gonna bother again, I'd rather not be talked down to or spoken to like I'm crazy, I'll handle it through other means.
The very very best AUTOMOTIVE SERVICE EVER. AND VERY FAST EFFICIENT AND THE WORK IS PROFESSIONAL THIS SHOP IS ALSO VERY CLEAN AND THE PRICES REALLY ARE THE BEST
I did a four-wheel alignment and steering wheel adjustment here. After driving for a few days, the steering wheel still wouldn’t return to center on its own, so I came back and they adjusted it again for me. I also had the tire pressure sensor and tires replaced.
The mechanic was very patient and the owner is also very nice. In business, quality, reputation, and price are all extremely important. In China, we have a saying about doing business: “small streams flow long,” which means keeping prices reasonable and making a small profit on many sales. As long as you have many customers, you will have more business and more profit.
I wish their business keeps getting better and better!
2nd time here and Nadeem help me with my 2015 Tahoe Transmission and Spark plugs and Coil and they did a Great job and service was 10 outta 10. If you need any work done on car I advise you to come here. Great Service and great prices ??
Amazing experience! Nadeem and zee was the best-super professional, friendly, and went above and beyond to help me out. Highly recommend this place for their excellent service and great staff. Will definitely be back!
Very friendly staff- from the owners to the random workers. I was leaving on a hot day when my air pump wasn’t working and I had already gone to Costco a week before to get the tires filled when I got the dash alert. The alert back on, I drove right into their lot and the Office manager was very kind and checked all the tires, made sure they were all filled to Mfc standard. Thanks!
The price was right, the location was good and the office staff was helpful. When I went in to check the work I found several plastic clips missing and/or broken. I understand they aren’t expensive and don’t take long to reinstall after the repair. But, I’d appreciate it if all clips were replaced if damaged, at the very least a notification of the missing clips (IF a missing/damaged piece(s) is identified, I want to know)…
SUPER friendly, 10/10 customer service ? Their prices are also very fair and they do a thorough job on services. Definitely recommend coming here for your car troubles
I loved the body work that was done on my car. The outcome looked like a brand new car. These guys are experts, love the jog. I recommend anyone with car issues, be it bodywork or mechanical to reach out to them.
A&K does an outstanding job repairing all of my fleet trucks. Their work is truly remarkable, and I am sincerely grateful for their expertise. Thank you, A&K, for your exceptional service.
Praveen, Emy and Freddie are all the best. They will keep you updated about what is going on with your car. Praveen gave me a very good discount not only for being a repeat customer but I feel like they are family already. Please keep this business on top of your mind. Also wants to thank Robert who towed my car from my house to A&K shop. All of you deserves a 10 star.
When you have your back turned is when you find out if a mechanic is a friend or foe. This wonderful shop has taken care of several friends we've referred. And in the past done excellent work on our vehicles. WE'LL BE BACK! Thank you Praveen.
A friend of mines took his truck in to get some work done on his truck .not only in my opinion the took advantage of him (he's slightly mentally challenged smarter than most) but they stole from him . this is my opinion from the facts I've been presented verbally and physically. They were to see if the heads needed repair .they dismantled the engine told him he needed a new one .at the time they should of put his truck back the way they received it cause he didn't have the money to do repairs and had him women get his vehicle .so the vehicle is in the possession for some time .I guess they go back and forth trying to come up with a solution .fast forward my friend is driving down the road sees his truck on the side of the road hood in the bed no motor just the block all the wires cut battery missing which was new the exhaust cut .its like they had no intention on repairing his vehicle .they or somebody took off what they wanted and left it there .the vehicle was in a&k possession for repairs to to that point not returned to the owner .they have dealt with my friend before and over charged him on prior repair job . I just feel that they took advantage of him in my opinion. So be aware of your dealings
I cannot say enough great things about how amazing Miguel was on a terrible day. Miguel knew exactly what he was doing and was the third tow company called after experiencing nothing but rude and unskilled techs by two prior companies, I was at my breaking point. Due to COVID, a company fleet car hadn’t moved or been started in 18 months, so not very typical. Thankfully, Miguel was so amazing, friendly, even called 10 minutes prior, knew exactly what to do. Thank you so very much! Highly recommend!!
I recently had my car serviced and worked on 12/15/2021. The Owner Praveen and his Staff member Chris did an excellent job on my car. I truly appreciate the customer service and his devotion to his customers. I highly recommend any one getting their car worked on to use A&K Towing due to the Professionalism and caring for their Customers.
A & K Towing did an amazing job when I had an issue with my CV axle. My car had to be towed after hours to their shop but they were very accommodating. They performed the work on time and their work was very professional and thorough. Thanks Praveen and Chris for doing an exceptional job and being upfront about what to expect. I highly recommend them and their exceptional service.
While doing a delivery, my car broke down and I gave this shop a call. While only having 1 driver they were able to get my car towed back to Concord in a more than timely manner. There was excellent communication between the driver and dispatch and they gave a more than reasonable price.
Excellent job of excellent people. I got my car fixed few months ago and another one just a week ago. My first shop visit, the owner Praveen made a great job simplifying by replacing just the stripped wheel bolt, instead of the whole wheel assembly, resulting to a reasonable cost. My second visit a week ago, Mr Praveen, made a good AC diagnosis for free on my Honda. He takes care of his customers the best way possible.
I highly recommend this shop for all of Customer's car problems.
My Ford Explorer 2015 visit this amazing place, this month July, 2019 Jaime help me , he listen my Concerns, he did extra on my truck, he took the time to explain me the work my truck need it, with proofs, he show me the before and after, parts. something the Ford dealer never did. Excellent customer service thank you Jaime. I will never take my car anywhere else.
Praveen and his team have really given service at a unique level, great pricing and good environment with positive and honest attitude. I would definitely recommend others if you have any issues with your vehicle, from towing to repairing to tires or service, all under one roof.
My car was was hit and damaged bad, I thought it was a lost cause. I took it to A&k and they fixed it and did an amazing job! I love the way my car looks!!! Thank you A&K! I got my car back and I’m so thankful!!! (Jan 28, 2019)
Thank you to Praveen, I was able to buy my first car! Praveen is an amazing mechanic, very caring, patient, and understanding! I would recommend this towing company to anyone! Everyone is so nice and understanding! Best towing company ever! (Feb 2018)
My SUV started smoking on the freeway, I got towed to this shop which was recommended by my brother in law. I cal lo ed them and they took me me right in they also had an alternative for me to still get to work. Excellent customer service, I highly recommend them. And very reasonable.
A&K towing towed my Scion FR-S yesterday and took it to a shop of my choice. I have never had such a great experience with a towing company EVER. the owner of the company himself came to help me out and was very humble , polite, educated and was clearly all about customer service. He assured me that he would get to the shop safe and timely. When we got to the shop he shook my hand and thanked me for my time. It surprised me because of how respectful he was. Simply a man that genuenly wants his business to do well by quality and honest work. I will 100% give them a call for a tow and if I ever need work done on a car. These guys will help you out without a doubt in my mind and more importantly they will give you an honest quote and will not waste your time nor will they up the price for anything. I’d give them 10 starts if possible.
What else can I say about A&K towing other then they’re a good company with experience and great, no, excellent customer service! Mario was my tow service provider, he took extra care in handling my beautiful 18 year old BMW E39 and putting her on the flatbed like a champ! I couldn’t have asked for a more professional tow service. Thank you Mario and the rest of the team at A&K towing. These folks aren’t rude like some other tow companies! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Who’s says they can’t put a BMW on a flatbed?!?! Not A&K towing!
Got a call from the mechanic shop that the repairs on my car were finished, so I called A&K towing to two the car back to my house (car was not ready to be driven on street). I got to the shop at the same time of the tow truck, but the car wasn't ready to leave the shop (a bit of miscommunication with mechanic). I had to tell the tow truck driver that I won't be needing their service, The mechanic also explain the reasons to the driver. I was ready to pay for the tow or at lease a service charge (it would be understood). Driver call the office and they didn't charge me anything.... I felt very graceful; the repairs on my car were very expensive and at that point every saving was good. This was my second time using this company and they were the one taking the car to the shop in the first place.
So,... Thanks very much for your graceful gesture!!!
Also among their awesome service, their price was the most reasonable!!
This was not an easy tow! Our RV was head in against a wall, it had to be winched out and then loaded on the truck. Watching Jesus Perez do this with no damage to the RV was amazing. He knows his equipment and how to use it. He was professional and patient and the job was done right. He stated he treats each tow 'as if it were his own car.' It shows. Congratulations and thanks for an excellent job!
My truck just stopped running out of no where and I had to pull into the nearest parking lot. I called AnK towing and spoke to Praveen. He was very helpful and gave me a great quote! Jesus was the one who came to the rescue. He was very friendly and handle my vehicle with care. Hands down, I would recommend AnK towing to anyone!
Very friendly and fast service. Praveen took very good care of my vehicle in the process of hooking up and unloading. He also took precautions while driving to make sure it was a gentle ride for my car. Thank you 100× over.
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