This rating is based on customer reviews, inventory size, pricing, and service quality
Phelps Auto Wreckers in San Leandro, CA scores 81/100: largely positive yet inconsistent. Many praise helpful, knowledgeable staff (shout-outs to Chris/Rafael), fair-to-good prices, and broad inventory; they pull parts and often find hard-to-get items. Common complaints: rude or dismissive phone/front-desk service, price changes after quotes, no customer access to the yard, limited delivery (no residential), and a rough, rocky entrance. Organization feels mixed—messy but productive. Service is often quick, though callbacks can lag; warranties/refunds are generally honored.
What the heck? It’s crazy how rude, (who I am assuming is the owner) was over the phone. This guy must have a volt with gold coins that he dives into every night like Uncle Scrooge, because he couldn’t have cared less if I gave him my business or not. I call for a specific hood , which unfortunately only Phelps has in the right color and supposedly in decent shape. I ask him if they can deliver it to my house. Basically said “no way, has to go to a shop.” …ok fine. Gave him the name of a shop to send it to, he replies with “ no they have to call us.” ok fine again. Literally the 8 other wrecking yards I talked to before looking for this part, do deliver to residential, but whatever. Maybe this guy got robbed or something so I’ll give him a pass on that part. He had a poor attitude and I was wishing I didn’t have to buy it from him, but I guess beggars can’t be choosers. So it is what it is. I decided to send somebody out there the next morning to pick up the hood he quoted me for $150 during the initial phone call. I called to confirm it was still there. A younger guy said he would call back to let us know and he never did. An hour or so later I called back and the rude guy answered. He said he still has the hood. “Great, I’m sending someone over to pick it up from San Jose right now.” I confirm the quoted price from yesterday which was $150 and he says “ its $200” I told him “ yesterday you quoted me $150 I wrote it down” He in his awesome tone says “ I never said that sir” “ I told him “dude I have money, but you told me yesterday it was $150.” His response was a long pause…. “Whatever makes you happy” then hangs up on me. I then call back after a few minutes after being confused on what to do. I tell him “I was going to go out there and give you my money, but because you are so unprofessional I’m not anymore.” He called me a jerk and hung up. Congrats buddy you showed me who’s boss. You win $150 less dollars and a well deserved review. I wonder how much business you lose by having a power trip with potential customers.
They have the sweetest black kitty there in the front office. Turning in my mom's old '92 Corolla for the state old car buy back program went smoothly.
My transmission on my Ford truck was going out so I went to get a used one to replace it but to my luck only the reverse was working and how was I going to do an exchange if I had no working car
Needed some parts for my Toyota stopped by talked to Chris very helpful and very professional told him what I needed got the parts I needed and at a very good price need parts give Chris a call
Chris was great!
I was in a pickle , and they were able to take care of me quickly and with a supper reasonable price.
As a business manager, i really appreciate their communication & quality!
Poorly ran, and doesn't let anyone in the lot where the junked cars are. Got a lot of mansplaining, where the men behind the counter looked & talked at me like I didn't know what I was talking about when I was asking for wheels.
For second time a junk person named chris here waste my time without any apologize . On phone they said they have burgundy sonata but has alittle scratchy , come ! When I drove there 40 min I saw it’s silver with big damaged and they said we don’t have it here! Trump is right that this persons are making the nation decline
It's definitely a good place to buy used car parts. But getting there, you're going to have to be cautious & be able to maneuver your vehicle on that uneven rocky road.
I've known about Phelps for a long time. My dad, R.I.P., always went there. He took me there to find my first car to learn to drive in! Over 30 years ago!! WOW time flies!!! The only reason I gave 4 stars is because they're kind of small, so you may not find the part you want or the car, but I suggest you give them a try first if you're in the neighborhood; it's quick, easy, and the staff are nice and knowledgable!!!
Although they did have at at a reasonable cost, my windows on car are not tinted and the replacement window i purchased was. I wasn't expecting tve road to have so many holes and broke an axle on my car pulling in and didn't realize until I was back onto Davis Street. There road need some dirt to fill in those pockets. But the guys were knowledgeable of their inventory and efficient. Both acknowledged my arrival even while assisting other customers and raking phone calls.
Helpful staff and counter service who will find and pull the part you need. This is one of the few wreckers where you can find full sets of wheels in good shape.
Always good. A little pricey, but they know what they're doing, and always try to steer u right. They helped me disassemble an alternator they sold me to show me how to replace a damaged clip.
Best junkyard in the bay area, and most likely in California. The people working there are very knowledgeable and are always willing to go the extra mile for you. Even if they don't have the part you are looking for, they will help you find it. They have a wide variety of makes and models and you can find almost any parts from any cars from any years. I have seen parts from cars as old as 1960!! I can't recommend it enough, go there for your parts need, you will not be disapointed.
This review is based on costumer service. The first time I came here I bought a set of wheels for my 1992 honda Accord which I couldn't find in any of my other local junk yard or shops. The part puller that helped me was very helpful and even went as far to driving me to their second lot to look for the wheels that I wasn't able to find in their main lot. I had a great experience.
The second time that I came was for a seat belt for my 1997 Honda cr-v. Once again Rafael (the parts puller) was very helpful. However the short guy with glasses at the front desk (I believe he's the supervisor or manager) was very rude. I wanted to ask him some questions regarding their 3 month warranty. He was on the phone trying to make a sell on an engine. When he got off the phone I had questions regarding their warranty, I wanted to know if my part didn't fit if I would be able to exchange it and if they had other vehicles available to get the part from. However the guy wasn't really trying to help me. He seemed annoyed and pretty much just told me " hey, either you want the part or not " I ended up purchasing the seat belt and when I went to install it the seat belt did not retract. I ended up going back to exchange it for another one. Once again the parts puller was very helpful but the short guy with glasses at the front desk wasn't really trying to hear anything from me. When I went to install the seat belt it wasn't the exact fit which I believe could've been my fault for not paying attention to the part that I took. When I went back to see if they can exchange it the same short dude with glasses was there and gave me horrible costumer service and an attitude for going back to try and exchange my seat belt. I mean come on that's why they give you a warranty right???? Anyways they didn't have any more 97 honda crv's in their yard so they ended up giving me a refund.
All in all I like this place. The workers that pull parts and even the other guys at the front desk are cool. Except for that short guy with the glasses, very disrespectful. I don't know how this person is the main guy at Phelps Auto Wreckers.
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