They DO NOT do recycling for bottles and cans anymore, since after covid. I went there and the guy let me know before nicely showing me how to get out of there and giving me another nice recycling location in Livermore.
The staff at the window has always been so very friendly and the guys inside the terminal are great as well! They really get you through very quickly. Even if you see a long line it usually doesn’t take very long.
Absolutely terrible service. Still refusing to provide recycling services, shirking their responsibilities to the community and the environment. Extremely rude and dismissive on the phone. Good thing they've got a monopoly on services. Absolute trash. Literally.
Don't give me notices on my trash can because it contains cardboard when you dump all three of our trash cans (Recycling, Trash and Green waste) into a one old single body trash truck which your employees have explicitly lied about multiple times, which I have in writing, when I have questioned this in the past. First it was a dual body truck, then magically when you were forced to add green waste and I questioned the same employee that same old truck magically became a triple body truck. You are mixing them and lying to customers and i'd venture to bet regulators as well. Your employees want to stir the pot, we can play...
The cardboard in question was soaked in oil and actually trash by your own definition anyways.
Rude and unhelpful customer service. Didn’t answer my question on the phone and asked to come to the gate saying they don’t answer questions by phone.
Update: Attendants at the gate are nice and friendly. Least expensive garbage service in the area. Changing my review to 4 stars.
This is the worst garbage service I've ever had. The drivers are lazy find any excuse not to pick up garbage. The folks at the dump pay booth are abusive and politically charged.
Its customer service used to be responsive and friendly but since May 22 it has been really difficult to reach out them by phone and voicemails had also been ignored. I was out of town during winter time and Cheryl asked for the proof to consider issuing credits for 6 months that I did not use any service of them. I provided the docs in March 22 but did not hear from them since then. I called them multiple times and left at lease 3 voice messages and finally they called back yesterday saying my account is past due and this morning I found my trash can was not picked up and emailed them and they said I must make the payment to restart the service. I went to the office in the afternoon and found its owner is arguing with its manager in front of me for my account balance for over 20 minutes before they two finally agreed to each other. Chaos!
They don't have to agree to issue me a credit but they should have let me know this and I can pay and move on. Now they all sounded like I tried not to pay them and get free service. The whole management team members did not treat a long time resident with trust and respect.
Quick and best service.I had a lovely interaction with Sheryl.She is so helpful, friendly and so good to talk to.I had a fabulous experience getting our work done as per the schedule and Sheryl is an amazing person.
I am a residential customer and I just got a bulk pickup scheduled with Cheryl. (spelling might be wrong as I forgot to ask ) The best customer service I have experienced in the past year. She had to schedule it a bit out but for a free and incredibly convenient service I am overwhelmingly satisfied. This is especially true when I think back to when I scheduled this service in the past with other representatives. Such great customer service I want to call back just to chat!
I have used their transfer station for 20+ years living in all of the tri-valley cities. As a contractor and resident. They exceed in customer service, pricing, and getting in and out in a timely manor. If the price seems inconsistent sometimes, so what, it’s still 10 times cheaper than other places. Keep up the good work and light hearted attitude at the gate!
No consistency on the way this place determines what to charge you. One guy charges $37.00 for a load one day and that same load the next by a different guy charges me $60.00. Great way to do business. BE CONSISTENT, bunch of B.S. !!
Beware of this place
They are the most expensive in the Bay Area
They won’t scale you if the trailer is light
They charge me $185 for light weight carpet and wood that usually cost me around $50
I've never been to a dump that doesnt weigh they measure. I had a truck full of wood planks diff sizes. I thought it would be less than 50. Nope I was charged 90$ I played cash and when I asked for a receipt I was handed some random paper with no company name on it. That seems hella shady to me...
Displays charges a minimum of $30 for anybody that doesn’t live in Pleasanton. The receipt you get does not say anything about whom you paid to. It looks awfully suspicious and can only be assumed that they do not report cash. Do you even charge you for cardboard and recyclables. I’m surprise the surrounding cities don’t have similar service so we don’t have to deal with this entity.
Pleasanton Garbage takes forever to refund your money (only $28). I cancelled the service in Nov. 2019 and by late Jan 2020 I am still waiting. I called in three times each time I was reassured the refund check is coming soon. The 2nd time I called I was told they are two months behind payment!!! What kind of a place is this??? Who is the regulatory agency for this gangster???
This guy is the worst. Not sure where they get their pricing from but it is extremely inconsistent. I try not to go there but when I do, pricing is all over the place.
I asked him why he could not do it by weight, weigh in and out, and charge. He said he only weighs dirt and concrete. That’s BS. All the other places do by weight.
I would and do everything I can to avoid this rip off place!
Update to my review. Received notification that they now accept recycling of batteries, motor oil, and 3 big trash pick-ups a year. Great news!
Waiting for the day that Pleasanton switches to an actual garabg company like waste management. Ever since moving to Pleasanton, trash service has been pathetic. They will not pick up oil to recycle, no big trash day. Horrible trash pick up service. Cans are knocked down, and/or pieces of trash always blown into front yard. I have yet to figure any positive on why Pleasanton has its own trash service opposed to a public company like other cities. But hey, maybe it makes the city wonder why people throw stuff in cans they shouldn't, or dump stuff they shouldn't.. because the trash service blows.
Checked the website for pricing, couldn't find a line item list. I figured I would pay 36 bucks as an out of city resident. I was dumping an old sectional sofa and was charged 56 dollars. I was told 56 dollars for a 6 foot couch. The couch fit in the back of a 6 foot bed.
I feel I should have been charged for the bed load, not the contents.
They need to update their website to reflect the INSANE price. Prices like that DO NOT encourage people to dispose of things properly.
I'd never like to leave any negative comments but here I need to make an exception. PGS is absolutely a 'garbage' service company. I'm a property manager of a medical office building. Couple of my tenants had complained to me about their poor service quality more than couple of times each. Despite my repeated calls regarding their lack of service, they insisted that they had serviced & demanded extra charges for an extra pickup. I had no choice but to place a request for the extra service. Is there any alternative for commercial service? I guess not & that's why they can get away with their poor quality of service.
My service was great and prompt but the prices were outrageous!. I ordered the largest debris yard box they had for dirt, rock and concrete from a construction job we are doing there. I was quoted $480. Paid over the phone with a credit card. A month and half later I notice a huge additional charge of $719 on my bank card. When I question them about the additional charge they tell me the debris box was overfilled. Plus they charge $14 for a credit card fee. NOT HAPPY
I'm not sure how or why this company is still providing garbage service for Pleasanton. The customer service is horrible and they are seriously behind when it comes to best practices, payment options and their online presence. Pleasanton can do better than this company!
The most expensive and worst service garbage company in the US! They miss to pick our garbage cans frequently. And if you take them to their center, the greedy "old school" garbage owners charge you a minimum of $9 per piece! I think the customers, we the people of the city of Pleasanton, should take this matter to the City of Pleasanton or any other authorities and follow it up more seriously!
Go here when you need to recycle large pieces of cardboard. Tip: you won't need to wait in line- just pass on the right and shout to the attendant that you're just dropping off cardboard. No need to wait at the entrance when you leave, in this case.
Worst dump ever... The man is a real jerk.. No customer service skills at all. Really expensive 4 times more. And didnt accept any coins he said only green bills. Never going there.
Jun 29, 2016
Nearest Junkyards to Pleasanton Garbage Service, Inc.
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