Justin and team were absolutely fantastic and helping us figure out what was wrong with our car. They were accommodating, friendly, and went out of their way to make us feel safe. As a woman going into the shops, I’m often bracing myself for condescension, being taken advantage of, or otherwise being disrespected. The staff at Superior made sure I was comfortable, informed, and cared for. Can’t recommend them enough!
Jake and his team are the best! They are incredibly honest, friendly, and professional. They’ve helped me with my cars repairs and always get the job done right the first time. Highly recommend if you’re looking for a trustworthy local shop.
Recent service on my Mercedes went well. I was brought to them by the Carmax RepairPal network. During standard service Jake and his team did a full examination and discovered additional items to address, the majority were covered by warranty. Superior Autowerks will be my recommendation and primary service moving forward.
Jake and Irman are so pleasant and easy to work with. They take care of our entire fleet of trucks and have never let us down. Their workmanship is top-notch, pricing is fair, and their diagnostics are always 100% accurate. If you’re looking for the best mechanic shop, go to Superior Autowerks — you won’t be disappointed!
I've been a customer of Superior Autowerks for a few years now. My neighbor referred us to these guys a few years back. He's been their customer for years. These guys are professional, honest, and willing to work with their customers. We will continue to be their return customers!
been here for my MB sprinter van (diesel ) multiple years now, every time here, I received nothing but excellent services.
I called yesterday & spoke to Jack let know I’m coming this morning when I arrived, they took care my van right on the spot, services was done awesome well.
I again 100% 100% recommended this auto shop for your cars, vans.
Great shop, Jake and the team are very knowledgeable and provide great customer service. Whether it be walking you through a diagnostic or suggesting the best path to take when fixing your car. Would highly recommended them to anyone with any make or model.
Highly recommend! I’ve been a loyal customer of Superior Autowerks for over three years and have nothing but high praise for Jake and Irman. This shop is the epitome of trustworthiness and expertise, especially for those who may feel uncertain about auto repairs.
My 87-year-old aunt experienced a major breakdown while visiting from Idaho, and Jake’s dedication to diagnosing and fixing the issue ensured she could drive home confidently without further problems. His meticulous approach and genuine care were evident, making us feel immediately at ease.
When our 2001 Chevy truck needed a rebuilt transmission, Jake’s honest and thorough work gave us peace of mind. More recently, Irman saved my sister thousands by accurately diagnosing her Jeep’s issue as a simple radiator cap replacement, instead of an unnecessary new engine.
Superior Autowerks consistently provides top-notch service, fair pricing, and a personal touch that’s hard to find. They’ve handled everything from major repairs to smog checks with the same level of commitment and care. I can’t recommend them enough!
I recently had issues with my older vehicle and took it to three different mechanic shops, but none could pinpoint the problem. After seeking recommendations from friends, I decided to try Superior Autowerks. A few weeks ago, I got my car back, and it's running perfectly now. I highly recommend Superior Autowerks for their professionalism, exceptional workmanship, and outstanding service.
Superior Autowerks is awesome. Super trustworthy, diligent and will make sure your car is fixed right!. We love this team. I bring both of my cars here for all service.
Always amazing service! Jake & the team always treat you like family and make sure all your needs are met. I never have to worry about being ripped off- we have gone to them for years and they are always honest and up front about what we need to have done and what’s optional. Highly recommend!
my entire family have been coming here for services and repairs for all of our cars for years. They are one of the last honest mechanics around and they are friendly too. We won't go anywhere else. Give them a try, I promise you won't be disappointed.
I cannot say enough good things about this business. Every person here was very caring and responsive. My brake line got cut while driving past Pleasanton (it's a long story ) but these guys seriously saved me. Heat wave and a holiday weekend but they got the job done. My car brakes are repaired and they even test drove it for me.
The owner and workers are top notch and an absolute pleasure! Very understanding and will give you the best rates with 1st class work! I've definitely found my mechanic from here on out!
I thank God for the manager or owner of this shop. I have tears of joy when I left the shop. All I can say, Thank You so much!!!! Keep doing what your doing. You have a good heart. God is good. Thank you again!!! Owner of Toyota Camry
I have been coming here for several years to smog my cars. I drive quite a bit out of my way to come here mostly because I appreciate their no games pricing. When you go to smog your car almost every place you go wants to play games with the pricing and coupons that don't make any sense. This place the price is laid out, straight forward, no surprises. Make an appointment, Pay cash, support a local business. Thank you and You're welcome.
Jake owns the shop located right in the heart of Ptown. He is honest and fair, I repeat, he is a mechanic that is honest! He specializes in many vehicles, but services our family BMW better than anyone. I will always bring my cars here thanks to the shop's high level of customer service and expertise. Thank you PTown Smog & Repair!
Great service from Jake and Herman. I have been coming here for 6 yrs and have brought all my cars and wife's ranging from Acura, BMW M3 and X5 twin turbo, Explorer and Camry. They do a fantastic job and always can rest easy. They are very trustworthy which is a breath of fresh air. I will drive 50 mins just to get my car to them. Love them!!!
Brought in a sports car I bought out of state. The smog person pointed out some "illegal" parts that were on the engine. I explained I bought it that way but he let me know unfortunately they are not valid in California. He even showed me the company website for the performance parts stating they are not legal for California. The girl at the front desk was helpful and let me know there was no charge since the smog man had caught the illegal parts before hooking it up to the machine. I appreciate them not wasting my time or money.
The location is a bit tricky and sometimes the parking can be a bit of an issue. The wait here is excruciating. Yes they offer the coupon from time to time to keep the price fairly low, but it's only useful if they pass your car the first time-without issues such as them "not being able to see/read your catalytic converter!"
The Absolute Worse! Stay away from this repair shop if you value your vehicle, seriously! They can not be trusted. I took my car in for a simple smog test. I waited in the lobby and during the smog test they damaged the hood (interior) and wheel well. There is clear evidence that the mechanic was not paying attention to what he was doing and disregarded the safety of my vehicle as he left some equipment in the engine compartment and slammed the hood down. Thus damaging the entire surrounding area. THE WORST PART is that the employees did not tell me about what happened or the damaged they caused. Instead they sent me home as if they did not do anything wrong and pretended like everything was in the original condition. This particular car of mine is a vehicle that (was) in prefect like new condition with barely 10k miles. Rarely driven, mostly for special occasions to car events and shows. To my dismay and horror I opened up the hood today Sunday Dec 16 2018 and discovered all the damage this shop caused to the interior engine compartment of my car.
I would like the business owner to respond back to me and say why this shop thinks its ok to behave in this manor and fail to inform their customers of any damage the shop causes plus not take full responsibility for correcting something like this. There is no question that the mechanic knew about the damage he caused because you can't miss it.
I usually don't raise an issue over minor things but this a MAJOR so I had to come here and WARN potential customers to STAY WAY FROM THIS SHOP.
I will look for a response from management and hope take an honest approach to fixing the damage they caused. I placed my trust in them and they betrayed me in every possible way. This is very upsetting to say the least.
No customer should never be subjected to a terrible experience like this from any business in the community.
I smog here with my cars and my families cars. This year i have been there 4 times everytime smogging a car. Havent been there for any mechanic work but Irman (sp?) (Owner?) Is always super nice to me. If you have a bmw (which I don't i just go there enough to know he (Irman)is a master at BMW's) plus its the cheapest is town. Bring your coupon.
I came for a smog check that I was asked by the DMV. For smog check there are no appointments, first come first serve. I liked that they send results directly to the DMV. They spend about 25 minutes per car. One problem is that the waiting room is small, thus no much space to seat. They provide water, coffe and wifi for free.
Pros: Polite service and staff. Good SMOG services. First come first serve.
Cons: Charged ~$1200 for brake parts that have a street price of ~$500. They forgot to service OBD, nor did a shakedown run, leading to a $400 oil leak.
Before having work done I suggest fact-checking their quote for parts prices. Afterwards, I had to have another shop double check their work and fix the oil leak!
Thanks Jake for always doing such a great job on my car at such a reasonable price. This place is fairly priced and very ethical. Jake and his crew tell it like it is and never try to take advantage of you're wallet. One of the last honest mechanics!
This is the best repair shop in town. The staff is very professional, service is fast. But most importantly, they are honest. Unfortunately for me it was not the first place i went and that's why i ended up spending lots of money for nothing. It's very hard to find a car mechanic who you can trust. If you don't yet have one, this is the place to go! Thumbs up for this place.
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