Had questions about a business acct, the person who answered the phone was prompt and courteous. Later spoke with management to set up our account, he was professional, helpful, fair and informative. Overall a great experience.
Worst customer service it seems like this
Place is under new management / ownership and there new management is garbage.
Called them get a release on my impounded car they person answered the phone was rude and told me it's 9k to get the car release or else it will be sold at auction and wouldn't even let me know his name or whom I was talking on the phone and When I asked to talk to manger no response and hanged the phone. That's not how you run a business
I am in the auto repair industry so I come into contact with a lot of different towing companies
Santa Rita is the ONLY company I trust with my personal vehicles!! Prompt, friendly, professional. They really know their stuff!
Santa Rita Tow saved my family on Christmas Eve! We were stuck on the side of the road for hours, calling every tow company around. Santa Rita were the only ones willing to help us. They responded quickly, helped us fast, and did so with great kindness and care. I am so grateful for Santa Rita tow. Thank you for helping us!
Patrick helped my daughter get her car started. He was prompt and courteous then he took the extra step to call us to tell us she needed a new battery. Thank you, Patrick.
Quick, successful service. Kevin got my car open and keys rescued within ~15 minutes of a lock-out call, saving me from what could have been a long evening stuck in a Livermore parking lot.
Simple, small Tow place, It is a little bit to get in, sometime nobody is here during open business hours, maybe they are out for service. Staff I meet was friendly.
Horrible towing company ! Have had to deal with them for a few times now . Never again :/ these idiots will purposely take their time and raise your quotes ! Do not ever get your car towed by them if you have the option not to!
Absolutely the worst towing company I have ever interacted with! DO NOT use this company for any towing services! Absolutely horrible and should not be in business.. I waited for over 8 hours for them to open the yard and release my car, waiting at their gate!
Don’t recommend anyone to get you car tow with this guys. The owner of theirs place was ready mad cuz I called him to see what’s his ETA he was so rude to me over the phone and didn’t want listen to me .
I’m really disappointing how he treats customers ... He ruined my mood and didn’t want give the car back and left me waiting for him 3 hours and didn’t pick up the phone.
Matt was my night in shining armor today. I called and he said he would be at my house in 10 minutes to pick up the keys and he was. He went and got my Land Cruiser and brought it back to me. Matt was great and the whole process was so easy.
Website
