The stupidest Copart I've ever been for 7 years of hauling cars coast-to-coast. Today is the third time I spent here for over 1 hour. First two was 2 hours, as I was nice enough not to borther people, but those "people" just forgot to put me in a line... Today out of experience I decided to wake them up earlier and found out that while telling me that there is no title, they forgot to tell me that they can't release a car until the storage will be paid. Took me one hour of wait and than catch a forklift guy that said me that it'll need to be paid. Than I found out that I can't pay them, as I'm not the owner. And after finally I loaded the car - they want me to wait another lane to get the keys, as they was in the office, pdrobably hidden from the cheap ass workers of the yard...

Roman Volosevych

01/10/2025 21:29:13

Service could not be slower, and when they finally have someone free to talk to you they act like you're causing an inconvenience just by showing up. They clearly don't seem like they need anyone's business. I'd give zero stars if possible.

Luan Huynh

01/10/2025 23:13:37

Service too Slow We were three persons waiting in line and everyone in office was setting on Chair No attention to Customers.

Aftab Barakzai

11/18/2024 18:53:29

Very bad customer service and they are very slow

Yousef Ali

03/05/2025 23:38:19

Very slow and rude front desk employees do not buy from this location

Haseeb Alamkhel

02/05/2025 02:04:32

They damaged and removed my cover seats without my permission and no respect. I got them new last Christmas 2021. I planned to get it but no luck. 😡🤬😡🤬👎. They pay me for it!

heather ainsley

02/01/2022 04:40:21

Very impolite, unprofessional and lazy employees.

Ezzatullah Rahmani

12/30/2024 22:33:01

The service is too slow. I stood in a line of three people for 45 minutes. I was third in line.

Kirill Taranenko

08/26/2024 20:28:55

Customer service is awful they need to be retrained or quit!! Find a job you like doing don’t be in one you don’t I’m talking about all of them in the office

Jason Smith

01/15/2024 17:51:13

From the front office staff to the guys and gals out in the yard, these are all hard working folks that deserve a Five Star review. Whenever i stop by the office to do any kind of transaction they are always busy, either behind the desk or helping customers at the front counter, it's a super busy place. My hat is off to all the crew there at Hayward Copart, thanks everyone for always being so nice and professional, I am there at least once a week so it feels like family now.

samouil kesserwani

02/11/2021 18:58:45

Hey ladies who works there. Some of you are grandmother some of you are sisters and some of you are wives. So please please have some respect when you guys talk to people. At this place I see no respect how they talk to you. This is not my first time. I go there every 2 weeks. Make me really sad whenever I come here. I don’t know what other people learn from you guys. and your family member learn from you guys. I don’t understand what gonna happen if you guys be nice. Old and young all of them RUDE.

Shambo Dada

08/25/2022 18:54:41

Do you guys wanna talk about COVID? Here’s the public place

Emil Bush

06/09/2022 00:46:39

It's like going to the dmv. Made the mistake of going at 11:30 right when lunches start. Waited 30 minutes with only 1 person in front of me. Half the staff gone and the others pretending like they are too busy to even look up and acknowledge you're there.

Don Russ

03/08/2018 08:20:57

This place like all of them is terrible!!! 45 min waiting time just to get your gate pass...!

Nicolae Beglet

07/03/2018 03:23:33

They were very helpful, explained the title issue. And was helped with loading

HUSTLEHARD4US Design

12/02/2020 23:55:54

Pics for a lot listing is 1-3 years old. Damage is woefully understated. DO NOT BID?BUY unless you inspect the lot. Also inspect it with video/pics when you pick it up. Often undisclosed or hidden damage is discovered at that time.

Gary Short

04/27/2022 17:39:22

Worse copart experience I ever had. Bought a Run and drive vehicle. Received the car by the loader with no keys, asked him where are the keys? He said it’s in the office. Went inside to pick up my keys and there was no keys. They simply told me: we don’t guarantee keys, you buys as is. So buyers be aware, because if you buy a car with 4 wheels on the pics and when you go pick it up, you find out the car is missing two wheels, you buying as is. The manager wouldn’t do anything, emailed multiple times. I’m a high volume buyer on copart and I spend over 1 million dollars a year with them but I was beyond disappointed for having to experience such a bad customer service at the copart Hayward. 1 stars I’m being generous! I’d give 0 stars if I could, maybe then the manager would be at least have the decency of replying his emails.

Guilherme De Rossi

02/08/2021 17:11:57

Run for the hills boys. Nothing but consignment vehicles with swapped engines with holes in the blocks. The shadiest dealing I have ever had in my life buying from auctions all over the world for over 25 years. Absolutely disgusted in these illegal activities and how they get away with it. And no you dont take allegations of fraud seriously. You told us to pound sand and we should have looked under the car while the loader was dropping it on the trailer?!

BG POWERSPORTS

03/07/2023 22:25:37

Showed up at the end of a long stressful day, only to realize I had lost the title of the vehicle I was selling. The staff were super friendly, patient and helpful. Managed to sort me out in no time. Easiest way to sell a vehicle for sure!

dj billings

12/07/2017 01:06:42

Fast and efficient, five 🌟

Everlast9

01/31/2024 21:44:14

Do Not Buy From Here If you’re just looking for a one time car purchase! I paid 1350 in fees and taxes! Just go to an in person auction, this place is a scam! The company uses its policies to bully poor people into giving up more money, don’t fall for it. Bought a car for 1050, expected fees to raise it to around 1500, but no, fees brought it up to 2700 Don’t come here! Unless if you have a business license to deal cars or an auto mechanic shop

Emmanuel Nevarez

04/08/2022 18:31:04

Tried to use the transport app to pick up a car it let me make a. Appointment for 3-29-20 at 1 pm and sent me 3 conformation email that I would make it at 1 pm. Drove 3 hours to find out they are closed , fix the app it’s a joke

Jake Morgenstern

03/30/2020 19:17:21

worst service ever. Online and in person. Super unorganized when you pick up your car. has to pay extra storage fees because they couldnt get my car out in time. DO NOT USE them.

Man Ava

03/17/2022 16:55:56

BE WEARY!! this place is not very professional. My car was towed here from another business and Copart in turn towed my car to the body shop. Copart removed my license plates and noted that they put them inside my vehicle but they were no where to be found. When I called looking for my plates they gave me a huge run around I had called maybe 6 times for them to tell me there’s nothing they can do about it. They didn’t check with their technicians or anything to see who may have taken my plates. Ended up making a police report and having to sit at the DMV for hours just to get new plates.

Adam Jaber

06/03/2019 02:02:23

Marcus is amazing!!. He gets us in and out so At Ease Transport Inc Can be back on the road only reason why 5 stars. Thanks Marcus sincerely Jose and Rossy Plascencia but inside staff is SLOW in assisting. 6 staff members at the time 5 ppl waiting and 1 assisting hmmm

Rossy Plascencia

06/21/2018 22:48:31

If you have nothing to do for hours on end, go here, when you call they pick up and are helpful, like they can be taken away from their job for few minutes, but whem you show up they ignore as if you dont exist for ever.They made me wait for manager that is not even working, seemed like employee wasn't properly trained.

Mohamad Pervaiz Nazari

08/23/2023 21:04:53

We need some benches seats outside! Waiting long time

Behzad Eghtesad

08/02/2022 21:42:57

Copart 1964 Sabre St, Hayward, CA 94545 So AAA had my wrecked car towed here, the people at the front desk working here are very polite. 5 stars for their service. As for the people in the yard in the back. They hire thieves!!! The people moving your vehicle and watching over the vehicles are criminals. They look very shady. I came here to look at my vehicle after the accident to determine if it was worth buying back. Everything was intacted and still working, just front end damage. I told them I'd have my adjuster call them and release the car and thanked them. A week later goes by, it was towed to me with the aftermarket radio completely removed!!!!!!!! All I could assume was that the employee that walked me to my vehicle, took it. He had a clear interest in my vehicle. As I looked at my vehicle he was also. I'm completely upset, how will I know if they didn't tamper with the other components, fluids, bolts, and nuts. How will I determine the value of my vehicle now? It's like you allowed convicts to go through your house, how will you know what they touched or stole in your home???? I feel violated and worried about my vehicle. Is it worth fixing it now? I understand its just a radio, but how do you know if they didnt remove stuff they needed for their car? Are their any cameras? Secuirty? Metal detectors? We had xrays and metal detectors at Fedex to make sure there wasn't any packages stolen or weapons brought to work (tsa). If they have the audacity to steal a radio thats very obvious and take that out if the yard and into their home who knows what they have done to your car? How many of these guys work here and make a profit stealing every day. I will call them tomorrow and speak with the DM. If this doesn't come to an agreement, I will have to find a solution of my own. I can't believe this! While typing this I already thought of a solution for them. Before the car enters their yard or if they towed it theirself, take pictures and recordings of the car. Its just as important as recording down the info on the car. Also have an xray of all the people leaving to their car. This is peoples belongings!!!! What if they stole someones life saving they forgot while heading to the bank! Unbelievable! I will slightly change my review if they can resolve my issue. I will not allow this to go by without consequences.

adam pham

06/22/2017 03:20:35

OMG, I had the worst customer service ever!!!! the person that I spoke to was so rude and hang up my phone. Please try to avoid this place.

Sammi Siu

12/21/2022 19:07:09

Donated my car through cars 4 kids on March 11 2020. Fast forward to August/september 2020 and I have received multiple fastrak toll violations because they failed to take ownership of the vehicle when they took it in.

Victor Gomez

09/20/2020 02:55:48

Address:	1964 Sabre St bldg 1, Hayward, CA, United States
Phone:	+1 510-783-6511
Services:	Auto auction
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 168 Reviews
ZIP Code:	94545
Open Hours:	8:00 AM - 5:00 PM

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Copart - Hayward JunkYard in Oakland (CA)

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