A nice junk yard with fair prices. They do charge $4 to get in. Check your inventory before you go. There are a bunch of add-on fees, though. But it's still cheaper than many other junk yards.
I usually don’t write reviews, but my experience today was very disappointing. First, I want to say the lady at the reception was very kind, respectful, and helpful — she deserves appreciation for her good attitude.
But the manager I dealt with was extremely rude and unprofessional. I drove almost 50 miles to come here, and when I arrived, I simply asked about a specific car and whether certain parts were available. Instead of checking for me or giving me any information, he told me I had to pay first before he would even look. He made it clear he wouldn’t check anything unless I paid upfront, basically telling me it’s “my luck” if the parts are there or not.
I’ve never had a manager talk to me like that. His attitude felt disrespectful, dismissive, and completely unnecessary. Customers shouldn’t be treated this way — especially after driving a long distance.
Very disappointed with the management here.
I been going to this location for long time and all the stuff members have been treated me with respect and very polite also the manager it is nice and pleasant the best service a lot better of san jose
Something wrong with this people and you part cost $15 they're asking $20 for a new part definitely they're ripping off everyone especially with $4 entrance fee never again coming here and they have nothing on their cars everything is gone
Very,very bad customer service and wouldn't let me talk to a manager. They said when I asked for a manager he said they are going to say the same thing . The sad part is the person helping me was the same person that helped me the day before when I purchased the rim. So needless to say I never was able to talk to a manager nor did they honor my return. I just wanted to exchange for the right rim but they said its not there problem!!!!!!!! So i am calling better business bureau to let them know how pick and pull newark treats there customers!!!!! There rating is 3.8 and alot of unhappy customers!!!!!
The policy of some part sales doesn’t make sense. Charging me $8.50 for a horn seems reasonable when horns come in a pair to function. $21 out the door is more expensive than a new part online. BS.
Newark PnP is the nirvana of Bay Area junkyards. It is so massive...where else are you going to find a wrecked limo?! Wasn't even looking for one but that's just awesome.
The most disrespectful representatives. Each person asks you to do different things. The guy who works with the customers for the inspection is the rudest all the time.
Hello,
The car yard has a good variety of parts, but the staff are kind of rude with customers, the Latino man and the lady feel like they own the place. The make people to wait on line and they taking their time before they let them in. When customers ask questions they answering in a really bad mood.
Thank you.
Vehicle retirement program here sucks, go to different branch. Older asian gentleman who processes the paperwork was just angry fo4 no reason and my turtle would move and work faster then him
Rang up an airbox as airbox and a/c duct. When I said that it's just a airbox she then rang it up as a aftermarket cold air intake which is priced higher. Its a completely stock intake. Good yard, bad service.
Most of the crew here is great, but the one associate Erika is terrible. Has no idea what any part is but is trying to scam you and charge crazy prices by claiming certain items are whatever she believes them to be. She has no mechanical knowledge whatsoever lol. She buts in and makes other workers she cuts off feel less than. This location needs to get rid of her, she's losing them money because once customer denies paying high price item just goes in a junk pile. Not like they are going to reinstall parts in vehicles. They don't even know what car they came from.
I have to give 1 star because I have no choice. I needed a car part a friend of mine told me if I go to pick n pull I could find the parts cheaper and there is always car mechanics out side could help me. I found someone who could help me and he was good help. I problem was when I was standing in line to pay my headlight the lady ERICA was so rude to her employees and the mechanics. She was yelling at people and really being very rude to the mechanics. It was very sad. If I was in charge I would have fired her rite on the spot. ERICA was acusing people of stealing I get it she was doing her job but dam there is a way of talking to people. Everyone there is just trying to work and make a living just like her. The way she talked to her employees was to far it was sad. I will never step in that pick n pull.
Drove 45 minutes to pick and pull based on the website, which clearly listed a 2015 Honda in lot 106. Searched the lot thoroughly for over an hour and found nothing. The website showed it was there for under a month. I even called, confirmed with an employee, and explained I was on-site but couldn’t locate the car. Rather than helping, the employee simply kept repeating, “Have a good day” hushing me up. Total round trip: 3 hours wasted.
You will be racially profiled by a Hispanic lady if your black. I sat in the parking lot after right afterclosing, there were other non black patrons in the parking lot sitting and working on their cars. I noticed that she was observing me, as I proceeded to exit she followed. Then I decided to pull over, and she pulls over. All while there were other patron still on the facility parking lot smoking, sitting and working on their cars. This lady needs to treat everyone the same.
Tried calling 5 times never picked up.
Called a different location hoping to confirm some info on the car I was driving an hour to look at for parts. The person acted almost offended I would dare to ask if the car was complete or happened to still have struts, explaining they track nothing. I asked if someone might be able to walk the lot and tell me anymore info. He said no and instead proceeded to rudely explain the concept of pick n pull to me.
Horrendous customer service and I will be looking everywhere else for these parts before going to pick n pull
This PICK-N-PULL is located in Fremont, CA 94560…. Near the ocean… The people working in this location are really nice and helpful… It is great place to find parts for your car…
This was an enjoyable experience! They had decent inventory, and kept things categorized and documented well. $3 admission fee was reasonable. They would increase their business 10 fold if they had more trucks and SUVs, but it is good enough. Slim pickings for Ford trucks.
They advertised having a Toyota matrix which they had received 2 days ago and it was in row 112. I went there because I needed a part for my Toyota matrix.I searched row 112 carefully but there was no matrix. I went and asked the person collecting the entree fee about it and showd him their ad. He said it is there. We got it 2 days ago. I said I did not see any matrix but there is a corolla that looks like the one in your ad. He asked is it gray? I said yes, gray silver. He said that's it, corolla is matrix. I said corolla is not matrix, they have similarities but they are not the same. He said then they made a mistake. I said your ad wasted my time. Can you check to see which other car has the hatchback glass that I can use, I know about Pontiac vibe, and already checked them. Any other car you can suggest? He said that's it. We don't have any. I repeated, can you check? He got busy on his computer for less than 10 seconds and said we don't have it.I said but this is not right. He loudly said do you want your money back? At this point I was upset, not much because of the mistake in their ad but, mostly I was upset by his attitude. I was thinking about the value of about 3 hours of my time and the transportation expense and this guy really thinks it is okay to keep the entry fee. I grabbed the 2 dollars and left, thinking about how unprofessional people are placed there to act as experts and help the dumb customers. So sad in deed. That's all.
This place is a rip off. You might as well order new parts with the prices they charge here. Maybe not for everything, but it's definitely worth checking the price online for a new part. They will nickel and dime you here. I just came here to get some specific wire harness and a switch. Should've cost around $15. They charged me around $45. $18.99 for the wires. $11.50 for this little window switch, and $5 for the wire pigtail connected to the switch. It says on their sign not to steal and then they rob you blind.
Today, Oct. 27th, I went to get an exhaust manifold for my vehicle. I spent 4 hours removing it and when i went to purchase it i was told by Fernando they don't sell that item. He refused to let me talk to a manager and there are no signs saying they do not sell them. Also if they don't sell it then why is it out there? Worst customer service I've ever dealt with by far. I will post pictures of all there signs apon entry.
2 stars just because it exist, and if you have a more rare, older, car, it can be a great resource. However, the prices are very high for used parts that you pull. About 50% less than buying new in my experience. 20 years ago you paid about 10% of the cost of a new part.
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