The pony tail Segal looking tow truck driver was rude and hostile. His foul language was disgusting and I don't understand how someone would consider employing him. Do not recommend this tow company to anyone.

AP AI

07/27/2024 15:22:05

Abusive, rude, and intentionally to hold your car as longer as possible. i will give them negative 5 stars if i could.

Duncan Yang

09/10/2024 23:19:40

Met me on a weekend! Gave me a water and all of my stuff was in my van. Quality people. Thanks for your good service 🫡

Philip Myers

05/28/2024 03:59:41

Purposely difficult to work with. Multiple calls to them, multiple time they stated they did not have our vehicle. Only after informing them our vehicles are GPS tracked and it shows to be at their location did they find it on their lot. They charged storage fees in the process.

John Wellmeier

07/03/2023 21:12:48

They are abusing the customer. The guy he was helping us with the car was so rude , yelling and screaming on us. I called the office she was so rude too instant off helping us. She told us go complain to ever you want and hung up the phone. I called them again no response.

Eisa sayaad

10/18/2023 20:40:34

I never write reviews but this man at the Fremont location made me so mad! My mom doesn't speak English very well and my dad just had a stroke, so his speech is slurred. I live in Texas...just trying to help my mom out since she was just in a car accident yesterday and got her car towed to this location. I needed to get my mom's car towed to her insurance preferred repair shop, not the unauthorized location this towing shop was trying to send it! I needed to talk to the guy who was helping my mom so I can provide him with location of where we needed the car to be towed. I can hear him in the background very rudely say " For what? Why? No, your car is gone!" and just refused to take my call. **Key here...is my mom's English is so bad, she couldn't even tell the guy it was because I needed to give them a correct towing address!** So after going back and fourth, my mom continuously asking the guy to please speak with her daughter...he gets on the phone. FIRST thing he says is " WHAT?" I was pissed! I responded with why wouldn't you just pick up the phone when my mom asked?! I need to give you the address of where I need her car delivered. He responded with " I do not need to talk to you!" and HUNG UP! I called back on their line...tired to tell him the same thing...hung up on me again! So I called back again...talked to dispatch, told her he keeps hanging up on me. She laughed but said she can help! I gave her the information of where to send my mom's car! If it wasn't for her...they would definitely get one star! BAD CUSTOMER SERVICE for NO DAMN REASON!! I truly feel he was just trying to take advantage of them because they do not speak English well and they are senior citizens!

aldisa scallion

10/04/2016 19:08:20

ZERO Stars...Worst towing company I have dealt with...my car was towed there by the local police after a car accident. First, the driver never gave me any paperwork to sign but a business card just to call the company before towing my car away at the site. He never informed me of the applicable fees or paperwork needed to release my car. Then, when I called to release the car to my insurance company on the next day, they asked me to come by to file for paperwork with proof of ownership. Later, when I got there to show them the paperwork they asked for at the end of the day, they wouldn't release my car using the excuse that my name was not on the title. I even showed them my insurance card with my husband's name on it. They refused to accept it and ask me for a power of attorney from my husband--not what the receptionist had previously told me on the phone. No explanation was given. A week later, I received a letter from them about a pending lien sale for my car. My car has already been released to my insurance company for towing. it was only stored there a week. They filed for the lien sale while in possession of my car for less than a week. In addition, they charged us an outrageous fee of $210 for towing my car for abt 2 miles during the day. Absolutely untrustworthy! This company is a scam! Don't ever use them! Another lesson learned here is NEVER let the tow truck take your car to the tow yard you are unfamiliar with after a car accident, despite the advice from the police. Tow it to your own mechanic, instead.

Rebecca L.

01/22/2020 05:27:11

Ok so first the disclaimer, yes they were expensive and towed a vehicle despite the signage on the window stating there was a tow company in route, (they followed the property owners demands, Murco mngmnt who despite assuring me otherwise 2hrs prior forced the tow) however the guy was at least pleasant to deal with. They could have made things tougher on me but chose to be helpful and polite and that I really appreciated. We had to orchestrate a handoff of a large van between two wrecker companies and they made it simple, this is something they could have tied up with redtape costing me hundreds more so I can only say thank you. Treat the staff with respect, there's a fair chance they will treat you the same.

Joe Courtright

07/15/2021 00:27:58

Found out my car got towed so i called them and ask if I can bail my car out, he said I can wait by the gate then he calls me before I get there and tells me the driver went to a police call and the he never showed up!!! Waited hour and half my precious time, the next day picked up my car was $180 more than last night. I assume they did this on purpose, towing companies are brutal. When I went to get my car, the owner put 2 x's with whiteout on my front bumper, which I'm pretty sure that's vandalism but I'm guessing the owner of ooma is a spiteful white female so the cops won't do a thing.

Daniel Gonzales

02/10/2017 16:12:14

Don't get your car towed here and left overnight because it is expensive. The tow drivers are nice but reception was not willing to help with getting car out close to closing. I was lucky the tow driver helped me with me car. Complex is clean but hard to get to depending on which direction you come from.

James Fong

04/27/2016 19:31:55

Made my daughter come back FIVE times over a 2 week window before they would release her car to the insurance company! Such an abuse of a customer so they can milk the insurance company. Did I mention they were rude on top of the profit taking. Find another towing option.

Gary O

12/26/2019 20:09:28

Jack James towing is the ish. They poop on everyone. When I called 5 different towing company's they all let me down, could not tow my oversized vehicle. Jack James towing had no problem and gave me that reassurance that I would be getting towed within 30 min.

R Hernandez

03/31/2016 16:15:16

The workers at the towyard take stuff out of the cars att rge time. Make sure you take your valuable out your car before letting their towtruck driver leave with your car. I have lost phones, tablets, jewlery, laptop, and other nice things the few times they towed my cars.

Biren Desai

11/20/2017 06:47:29

Terrible. Terrible. Terrible. Kerri Redditt needs a lesson in phone manners. Besides cutting me off multiple times, when asking for names of superiors, she continued cutting me off. When I asked her to please stop interrupting me, she promptly hung up on me. AWFUL AWFUL way to treat customers!

Carla Woodworth

03/23/2017 19:13:54

9 can I say it's a tow company actually did help with wonderful Geico 😄 that had my VIN number confused what was wrong wit hat used to want to play

Stephen Michaels

05/07/2023 10:15:14

Worst tow company in the Bay Area charges $90 a day and closed both Saturday and Sunday so you can’t go anything stay far away from them if possible

The Unhinged Pilot

03/09/2023 00:05:48

Good Company that cares about their customers. They're professional drivers.

andrew hughes

01/22/2023 21:00:14

Sadly you can't choose 0 stars. They should be put out of business the way they treat people.

C Heiny

07/31/2018 00:51:20

The most reliable and dependable 24 hours towing service in Fremont

Benjamin Dela Cruz

03/10/2017 17:22:34

Top notch service! Prompt, professional and courteous.

Greg Jones

01/26/2022 14:29:32

They we're accommodating, courteous, and efficient.

Pamela Branch

12/27/2019 19:38:44

Bad customer service

Baldemar Revuelta

08/05/2023 22:03:23

worst extortion place

Jagjit Singh

10/04/2020 03:04:17

Address:	42800 Boyce Rd, Fremont, CA, United States
Phone:	+1 510-581-1950
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 36 Reviews
ZIP Code:	94538
Open Hours:	8am - 12pm,1 - 5pm

Friday		8am - 12pm,1 - 5pm
Monday		8am - 12pm,1 - 5pm
Sunday		Closed
Tuesday		8am - 12pm,1 - 5pm
Saturday		Closed
Thursday		8am - 12pm,1 - 5pm
Wednesday		8am - 12pm,1 - 5pm

Jack James Tow Service Inc. JunkYard in Fremont (CA)

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