Very professional, impressed with the status report that was send to me with pics. The only glitch was the pics, I would have to back out of the status report to see individual pics. However the pricing does scares me a bit where I am gun shy of dropping off my car for simple things. The afraid of being paid a lot.
In my experience, this is the best place to go for your maintenance or ur modification. They’re flexible but it is not the cheapest place. I’m definitely going to them for everything. Best customer service!
Went in for a battery installation. Even though they were super busy they still found time for me. I will be going back again when it’s time for my next oil change.
Got a very detailed diagnostic and the shop is very professional. Got a few sensors replaced along with a valve adjustment and my engine runs like new now. Would definitely be going back to these guys
I can't say enough good things about Driven Auto Care in Fremont; they are incredibly professional and honest. What really impressed me was their transparency—they send you a full digital inspection with pictures so you can see for yourself what needs to be done before they start any work. The mechanics are top-notch and do great work, and you never feel pressured or out of the loop. They truly stand behind their repairs and honor their warranty, which gives you real peace of mind. If you're looking for a mechanic you can actually trust in the Bay Area, this is definitely the place.
Straight-forward, thorough and trustworthy. I appreciate the detailed report that follows the visit, accompanied by photos of the work or part being inspected. Thankfully my car is still fairly new, so I haven't had to get anything intense done yet.
Arun and team were awesome! I inherited a 25 year old truck and looked for a local shop with top notch ratings to go over the vehicle…Driven Auto Care was it! They were upfront, transparent and were fair in their prices. I would definitely recommend them!
My experience with Driven Auto Care has ben outstanding from the initial call, visit, service work, and pick up walkthrough. I will be coming back and recommending any service to all my friends and family. Especially on the quality of work, excellent customer service and honest and transparent communications
I continue to use Driven Auto Care, formerly Performance Auto, because they start with a thorough assessment of my car’s condition, providing detailed written analysis including pictures of all affected components. I knew that my Infinity FX45 needed major and minor maintenance repairs, including brakes, tie rods, wheel alignment, air cleaner, oil change, etc. Nate, the shop manager, sent me a report that detailed these conditions and others such as water in the brake fluid, burnt trans oil etc. I decided to approve most of these repairs (on-line process) and Nate also repaired my heater / air blower free of charge. I highly recommend Driven Auto Care.
The only mechanic shop I can trust with my car in the Bay Area. Not only is the customer service great, but the quality care for my car and fast turn around is one of a kind. It’s really hard for people to find great mechanic shops so I always recommend this one to family and friends. Once again, thank you to the team at auto driven. My Jeep is now starting up quickly and no delay.
Pulled in without an appointment, was given a time frame for repair and was pleased when it was completed before the estimated time. Great communication, fair pricing, repairs done right. Nice to have a car mechanic you can trust to do it right!
Nate was awesome!! He did a great job of keeping me informed daily on the progress of my vehicle being worked on. Greatly appreciate Nate working with the claims department to getting issues resolved that wasn't even his responsibility. He went above and beyond. Absolutely recommend Driven Auto Care. Thank you again!!!
Last year I had a hit and run on my car! I had to have it towed to this place being that it was close to my house. The owner at first was very communicative with me, but after my car was in his shop I would never hear from him. It took him more than 2 months to fix my car and guess why, he received the check the next day from the insurance claim and he spend the money and like a month later he bought the parts for my car. I spoke to his mechanic and he said that the owner does this occasionally. The owner will give you all the excuses why the parts are not here yet! Until I proceed to send me a screenshot of the invoices of every single part he ordered for my car and it took him almost 2 days. When I did receive it he had just ordered all the parts that same day i asked for the invoices. This was about 3 weeks in while he had my car parked in his garage. When finally I was like you know what I need the car now I can’t wait much longer after 2 months he said o sure you can take it it just needs a few parts but you will be fine. The insurance send him a huge check for him to replace the parts with new parts and leave the car completely new. Worst surprise when I picked up my car, he had ordered used parts to use for my car just so that he save more money and keep the rest. when I address the scratches on the new parts he acted like he had no idea. Ooo my goodness I just took the car and never came back here again. The owner is just that kind of people that will hustle you for every penny even if it means to not do the job he was paid for. I will never bring any of my cars here
Just had all fluids changed on my jeep, impressed by their reliable and professional service. Thrilled to see their online portal on which you can have detailed reports of the services received on your vehicle and be able to see all the photoes and videos on what was done on your vehicle. These guy definately know their stuff.
Very efficient and professional! Came in for an oil change ánd they did a courtesy inspection for me with a full report. It was really helpful. Will definitely come back again! Highly recommended!
Driven Automotive provided excellent service! The team was professional, efficient, and went above and beyond to ensure my vehicle was in top shape. From clear communication to high-quality work, I couldn’t be happier. Highly recommend them for anyone needing reliable automotive care!
We have absolute confidence that Nate will give us good information about what the car needs, and he will get the job done at a fair price. He's personable, too!
Nate is an honest manager there who saves me money by telling me that I didn’t need fluid change after a test showing zero percent contamination. He also send photos showing things the technician has done. Happy with their service
I’ve brought my car here for the last couple years, and I appreciate how transparent they are about cost and priority of service. I also like how they don’t pressure to buy anything you don’t want. Eric has been a real help and now Nate is also very helpful with service.
I don't know what you did with my car but my brakes are working so well now. In fact, my car feels stronger, faster, and safer. I think, just being in the presence in your auto building has special powers of its own.
Did you put more air in my tires, did you pass your powers over my car? You think I may be putting you on, but the whole experience of driving my car went up many levels because my car felt safer to drive, and that is an important issue with me and for my family.
Oh just one more thing. I got my receipt by email that was 8 pages long. Driven Auto Care does a free 30 minutes inspection of the critical parts of your car along with photos and notes. Their shop is spotless and they offer free snacks and drinks. I was also please with the Free ride back home by a Lift driver.
In all, I am very happy with your service, communication, follow through, and professionalism.
My experience was 6/5. I dropped off my car and it was really quick and easy so I can get to work. The detail check up with photos and detail notes was more than I expected so I love it that, with I can decide and check off anything they suggested I wanted them to do beside my 300K oil change on the full car check up and you can pay before pick up. Nate was helping me and he was amazing , great customer service, excite communication with text and when I called he was able to help answer my questions best to his knowledge. He did above and beyond because I forgot my lunch in my car he put it in their refrigerator for me. So sweet. The pick up was simple and easy. I would definitely recommend this place and Price was competitive for the amazing service they provided.
GREAT service and very professional. I chose this shop over the others because of the excellent customer service. Arun was very communicative from start to finish. They did an amazing job with our 4runner lift on eibachs
Went above and beyond to provide excellent quality workmanship and customer service. Arun provided stellar help with working out some technical details for upgrading my truck's tires and wheels.
He provided honest feedback during the vehicle inspection, did not try to suggest maintenance be done before it was really necessary.
I would highly recommend this shop and will be returning again in the future. Thank you again to the team for your excellent work!
I am not the one to write reviews on a regular basis unless I come across some great / exceptional service. That is the case here. This is the second project I engage with them. I have a Toyota 4 runner that I needed to get a front after market bumper (Victory 4x4) installed with a Baja Design light bar (First project). I found Driven Auto Care in Fremont on the internet (Not easy to find a place that will do special projects) and gave them a shot. I was very happy with the result (done on time, within budget and most importantly, very well done). I then decided that I wanted some Baja Design lights in the rear (in the factory bumper). Tom, at Driven Auto Care did the project again yesterday to my complete satisfaction. If you are like me and like to modify your vehicle from factory (I know, it could be a disease ), this place will help you with you mods….
I recently had my car alignment done at Driven Auto Care, and I couldn't be more pleased with the quality of their work. Auron, the owner, is not only a great guy but also a true professional. My Gladiator now drives smoothly, thanks to their expertise and attention to detail. I highly recommend Driven Auto Care for reliable and top-notch service.
Brent was so responsive and made the experience go so smoothly. I contacted 3 other Off Road companies in the Bay Area and it was almost impossible to get a quote from them. Brent sent me everything in the time promised, had fair pricing and the truck turned out amazing!!
I love Ken & Brent & their team! I've come back on several occasions for different works done on my car.
From coilover installs to wheel alignments. They've done my smog check. They've done my rotors replacement & wheel bearings too. I trust them fully with my car. I would wholeheartedly recommend them to anyone. They will take the time to explain the problem, costs upfront, and they are diligent with timelines, they will be transparent and give notice and updates throughout the process.
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