I had a great experience here. The shop is clean, organized, and everything felt professional from the moment I walked in. Rachel was welcoming, answered questions clearly, extremely knowledgeable, and made the whole visit easy and stress-free. You can tell she genuinely cares about customers having a good experience. Definitely recommend checking this place out if you need your car serviced.
I had a fantastic experience working with Rachel at Crash Champions Fremont. From the moment I brought in my Rivian for repairs, she was incredibly friendly, professional, and proactive in keeping me updated throughout the entire process. She took the time to explain every step clearly, coordinated everything seamlessly, and made sure the repair was done to the highest standard.
It’s rare to find someone who combines exceptional customer service with true attention to detail, and Rachel absolutely delivered. I truly appreciate her help and highly recommend her and the Crash Champions Fremont team for anyone needing auto body repairs.
Kristina martinez thank you so much for the best service you provided had my car repaired by crash champions my experience was amazing from the time drop off till we pick up .they did great job Kristina was very professional walked me through every step send me updates and she try her best to have the car done and ready On time as she said I am pleased with her professionalism of course five stars ⭐
Crash Champions at Fremont are real champs!!! and more importantly the care and experience of staff is impeccable, Savannah the senior service advisor there the most experienced person in the business, with immense humor while taking care of the needs of their business, insurance, customers. Best is her periodic updates via notifications and overall above and beyond in the job and workmanship.
I’m very much happy with the work done in my car. The team went above and beyond. The repair was flawless, the paint matched perfectly, and they had my car looking brand new. Excellent craftsmanship, professional service, and great communication throughout the process. Highly recommend to anyone needing quality bodywork.
I had my Hyundai Tucson brought in for repair and was chuffed with the outcome. Rachel VanDusen provided excellent support, guided me through the entire process, and ensured everything went as smoothly as possible. Her professionalism and communication was top notch. English isn't my first language, but she made sure to make me feel comfortable and addressed all of my concerns. Highly recommend!
My car got a 3 inches long scratched on rear passenger door , I made appointment and brought in my car, the tech service conducted the initial checking and explained in details with two options, they would try to polish and see they were able to remove it, it's my lucky day I did the right choice to come to this service center, they helped me to get rid of it without a trace, it's the best thing to start my week, thank you so much, thumbs up!!!
Had my car serviced there… big mistake.. fender liner not installed properly, rim not painted all the way, horrible job in general. Also I had my center console lid broken in the process and the service writer took no accountability. What made me more upset is that Savannah tried to make it as if it was no big deal and came off a not condescending as if I did not know the mechanism of my Lexus. Until I told her that I was a certified Lexus Tech. Can’t fool someone that knows the actual mechanics of the vehicle and make me feel as I am an idiot in the process of it all. I called multiple times to speak to a manager with no call back for the damage. I highly advise not take your car here for repairs!!!!!
Savannah Soliz provided outstanding support throughout our repair process. She ensured everything moved smoothly and quickly while keeping us informed from start to finish. Her professionalism, outstanding communication, and customer service made the experience seamless and stress-free.
The front desk staff were friendly and helpful, however, the repair service was exceptionally poor. Their warranty is not worth the paper it's printed on; when problems arose, they offered no solutions. I strongly advise go find someone else.
This collision repair shop has very professional and friendly staff. They do great work and have Enterprise pick you up and shuttle you to get your car. The lifetime guarantee sets your mind at ease that they stand behind their work.
Brian Tanaka did an amazing job getting my vehicle repaired on time. Even though the bumper color didn’t match the first time around, he went above and beyond to make things right. He arranged a free rental from Enterprise and assured me they’d have everything fixed within 48 hours. The final result was absolutely incredible and completely hassle-free.
My car was fixed here and it seems the alignment of the tires were also done. Almost 5 months later, I noticed that alignment was an issue on the tire that took the hit. I went back to them and they graciously did the alignment again.
I got my front bumper repaired on my jeep 2 weeks ago and let me tell you I had a great experience. The admin Kristina was super helpful and explained everything to expect during the repair process. She really put my mind at ease while this was my first collision repair ever! Very professional. The repairs did not disappoint and was on time. Highly recommend the shop!
Amazing 5 Star service! I had a shovel flew at my car on the freeway that caused some damages and my AAA insurance sent me to Crash Champions. I met with Ahmed, the estimator, and he helped explained to me the process and continued to update me on progress and changes that had to be made. When I picked up my car it felt brand new again and the inside of my car was nice and cleaned too so I appreciated that. They even send you updates thru texts messages. Happy with the service
Receptionist was very clear about everything and the team keep update you when the car will be ready to pick up. My friend had similar problem with my car and and ot it fixed at other place and told me it took them 3 weeks to get it fixed but mine they fixed it in only one week. Also they clean the interior for you.
No comments on people I met here. All good and easygoing. My brand new (1 month old) car collision repair done here. Felt it’s costly (repairs cost is 35% of my car price) and I feel my car is ok. getting little issues(AC repair, it took a week. Dropped on Tuesday and heard from them that my car ready on Monday evening ).
Here I'm seeing many people said service done in 24 hours even for bumper change. I don't think so its possible or not. if go for claim or even the customer pays from their own pocket as estimate itself takes a day or at least an half day and then go for insurance approval.
Deducting one star because they didn’t keep us updated on the pick up day and there was an issue with suspension for which we had to go back to the shop. But the work done is superb! Carlos is your guy, he is very good and educated us on our options. He is technically sound and helped us in understanding the faults in the car. Thank you!
They were great exclamation mark my car looks fabulous after they fixed the dent they even detailed my car period there was plenty of parking and enterprise rent a car picked me up from there and then when I picked up my car I was able to just leave it at service king and go on my way period I did have a problem the first week after getting estimate period it was very difficult to get through on the phone period so comma I called my claims adjuster and he had Service King get a hold of me and it was smooth sailing from there. Even with the phone issues I give them five stars.
It was quick and easy. Our car got repaired in 24 hours where they replaced bumper. They also cleaned the car without extra charge. I really liked the friendliness of the staff. They provided accurate information.
Service King Fremont took care of my car repairs after an motor vehicle crash when I was rear-ended. They were in almost daily contact with me through email and text messages. Everyone was very kind and professional. I was very pleased with the work and customer service. I highly recommend this shop for your repairs.
Their service is right to name them. It's just wonderful. My BMW was smashed by a crazy woman. My agent recommended me here. Finally, when I went to pick up the car, I found that my car seemed to be new, which made me feel incredible. They replaced the badly damaged parts of the body. They have helped me repair a lot of small details. Thank you very much. Worthy of the title of king.
I was in a traffic collision (everyone is okay) and I filed my claim through my insurance the same day it happened. My insurance recommended Service King Collision and I am so glad they did. I was able to drop off my car at their satellite location in Dublin which is only a mile away from my house so it was very convenient. From there they transferred my car to their Fremont location free of charge that very afternoon. Manny from the Fremont location called me that very afternoon to let me know my car arrived safely and an estimate of how long repairs would take. I received a call the following day from Manny and he let me know the extent of the repairs that needed to be done and answered all my questions. I received a call on a Wednesday saying my car was ready, two whole days before the original completion day! Service King Collision made this such a seamless and care free experience. I couldn’t be happier!
I was really reluctant to bring my vehicle here because I have never heard of them and didn’t know anyone who has work there. But I went ahead and set up my appointment. I was greeted by Kelah, who was very polite, super patience, and knowledgeable. Service King’s check in process is best I have seen ever because they actually not only look at damage but also took photos of entire vehicle for any damage. From start to finish I was updating about vehicle status and reassured their main priority was to make my vehicle pre new condition. My vehicle is a 2020 Honda Pilot with 1300 miles so I was really really upset with this situation. Again Service King assured my vehicle would be fixed to pre new condition which they did. Upon pick up I was looking at damage trying to find any flaws I even look at different angles as well parking vehicle in direct sunlight. These guys did one hell of job. I’m still upset that my newish vehicle was in a accident so early in its life but Service King did a great job better that I expected. Thanks to Kelah, Kevin and rest of staff at Service King
Well organized shop. Helpful staff who communicate clearly expectations and terms. They are also friendly with pleasant accommodations for waiting. They are well coordinated with the insurance companies so all processes are easily handled. My car was repaired on schedule and looking great!
Great work done and incredibly fast at that. The person in charge of my car is name was John Bravo and the man was extremely polite and equally informative. The estimated completion date of my repairs was spot on with what he gave me. From start to finish, he made my 1st time experience with Service King a real pleasant one. I will definitely be referring friends and family to this place when the time comes.
I had my best ever car repair experience this morning at Service King! I came in through the insurance's referral to get an estimate of the damaged stepping board on my minivan. After the initial consultation earlier this week, I decided to remove the board vs. repair it, and made an appt for today. My appt was at 8:30; I was greeted shortly after I arrived; and 25-30 minutes later the technician drove my car outside to show me the magic they did -- they're able to bend the stepping board back to its original angle, polish the dirty paint off the door, and minimize other cosmetic problem to their best ability! I wanted to hug the technician but of course refrained myself from doing so, and turned around to pay for the service. The manager was happy to see that I was thrilled with the magic, and said 'don't worry about it, we'll take care of it (the labor cost)' without taking my credit card. On a gloomy rainy Thursday, my car and myself are indeed so well taken care of by Service King. Thank you!!!
Professional, knowledgeable, polite, thorough and efficient--theirs should be the standard for the highest quality service of its kind. We brought in our car for minor repairs to our bumper. Throughout the process they kept us informed--and delivered ahead of schedule. They provided transportation back to our home,and after they finished, the car was washed and delivered to our home. Our service representative, John Bravo, followed through with an email summarizing all activities and asked if they could do anything else for us. In all the years we have had the occasion to repair our cars, we have never had such great service. Thank you, Service King!
Mar 18, 2015
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