Would only take cash, in person to get my car towed from their yard due to a wreck on i49 ($450 from one side of Rogers to the other). Major pain to have to take off from work to drive to them for this, especially when I needed them to tow it to a body shop from there anyway. That cost an extra $250. $700 total and the service was NOT speedy. It took 4 hours to get it from Rogers to Fayetteville when they knew we were waiting on it. Original estimate was 2 hours, no apologies or offer of any credit. Would NOT recommend.
Was driving home the other day, pulling my 20 foot trailer. When I came up to roadwork. They had concrete barriers that zigzagged and traffic was so thick. I did not have enough room for my big trailer. One of my rear wheels caught on the side barrier and blew the tire and bent the rim. I got the truck to a stop and pulled off on the first exit and parked. A roadside service Towing gentleman pulled right up behind me and said he saw the whole thing. He was in between jobs and on Brake. His name was Edward. He told me he had all the tools and would like to help me change my tire and wheel out to get me back out on the road. I could not believe it. What better luck After an accident like that. Not very many people will do that for other folks nowadays. It spoke so highly of your company. He was so friendly and so nice. Didn’t ask for any money or anything. He said he had time between job jobs. I could not believe how nice he was. He had all the tools and everything necessary and had the tire changed out in just a jiffy. I just had to get on here and write a review on how wonderful your company man was. Edward deserves I high praise . He could’ve just kept on driving and paid me. No attention like everyone else. But instead, he pulled off and was a great neighbor. Thank you to roadside service Towing and especially to Edward. This speaks highly of your company to have men like that!!
Was told 20-25 minutes then when called back an hour later they told me they still waiting for an eta. I said well the guy told me 20-25 minutes. So now I have to find someone else while broke down in the cold weather. Poor customer service. They could have called me back they had my number.
DISHONEST PEOPLE! If you want your car damaged and then they refuse to fix their damage, call them! Initially, they told us they would be an hour to get our vehicle, an hour turned into three. I had specifically told them I was on the side of the highway and I would be waiting on them to pick up. When I called to check on ETA over an hour later, they tell me they had other calls come in blah blah, it seems like once you do payment online, they will take other tow calls since you have paid already. They let me know it wouldn't be till another hour or so, I had a gut feeling I should've stayed but had to get to work. Once I picked up car, bumper was damaged, falling apart underneath and they refused to fix it because they did not take pictures before hand! I mean why not if you guys hook it up underneath the bumper. Also, it was such a struggle getting a hold of manager, they kept pushing us off telling us that their manager would call back again and again. A week later after calling so many times, a driver supervisor came out to "see car" to only tell us he would get back to us at the end of the week (which AGAIN, I'm having to call again to check on status) to only tell us they are REFUSING to pay for damage.
They came to tow my Nissan but he checked my battery first.He followed me to O Rileys and I purchased a new battery I highly recommend this tow company . Professional and efficient.
Mr. Brier arrived in less than 10 mins. to tow our car. He even checked our battery, without being asked, just in case it was the problem. Made our day better. Best customer service!!!
Breaking down is never easy in an 18-wheeler, Having enough on my mind what's wrong with my truck and when I was going to be back on the road was enough stress.
***Kyle at Roadside Services made me feel comfortable having an expert towing my truck and trailer.***
In the future if I'm in Northwest Arkansas and should ever need a towing company.... I'll be sure to call Kyle can the boys over at roadside services. They were on the mark with communication. Making me aware any concerns , for the safety of my vehicle. I appreciate Kyle, and would recommend roadside services in Northwest Arkansas to anybody who may need towing services.
Needed to have a trucked towed from home to my workplace a shop, I had to be present at work. I explained I'll pay when the vehicle gets dropped off, but before I pulled out the money I got threatened with impounding and fees? Guy was a prick. Oh and the tow was 2 hours late. Won't be using you guys in the future.
Martin was the absolute rockstar ! He patiently waited at the dealership to get my car towed to another shop and make sure it happened! He was very friendly and assured me with images that my vehicle was at the right Drop of location. I would use there services again in the future!.
Cody was awesome!! I knew going in that this wouldn't be the easiest drop, but he managed to maneuver the flat bed through my subdivision and drop in my driveway with the greatest of ease!! Thanks for making at least a little part of this whole experience positive!!
I was quoted 1 hour it took over 2 1/2 hours with no notifications and was very short when I was trying to get updates. They said it was due to an overload of calls. Why take more than you have the availability to handle? Shouldn’t you defer others rather than pushing those calls already in and promised a time?!? What happened to first come first serve? Lastly my shop closed at 5 so I will not have my vehicle until tomorrow in which I work I guess good luck to me! Not your problem so why care as long as you’re making as much money as possible even if disrupting someone else’s life!! Very frustrating and unprofessional!!
Martin was great I was quoted an hour from geico. Martin called me when he was 20 mins out to update me. All in all took only 40 mins. He hooked up quickly, and took my car where we requested. He even sent a picture of the car when he dropped it off and who he gave the keys too. Best experience I've ever had. Thank you Martin.
We got a flat on the interstate. River showed up within 15 minutes. He was very professional and helpful! It started to downpour right after he pulled up so he was working in the rain soaking wet. He also helped us get back onto the interstate safely! Thank you so much for taking care of us!
Recently required battery assistance. River, the responding tech/mechanic went above and beyond to get my car running. He was extremely professional, knowledgeable and helpful. His expertise was exceptional and absolutely saved me and my dog. I honestly can't say thank you enough.
Martin was fantastic. Needed my car towed from Crain Kia Service Center(Fayetteville) to Christian Brother's Automotive in Fayetteville after Kia having the car for two weeks and not looking at it. We were able to work the details over the phone and Martin handled it like a champ. Thank you so much Martin for your kindness and professionalism.
Rear differential went out on our whip, had to get it towed to the dealer. Martin was dispatched to assist. From the start he was very communicative, keep us updated on his speedy ETA. Once Martin showed, he was a blast. Kept it fun, light, quick, and relatable. Quickly took pictures, notes, and had an enjoyable chat of the situation. He loaded it up and had it dropped off at the dealer in a few minutes. Shared pictures of the car post the drive off, letting us know it was safe and sound.
Martin, keep doing your thing man, you are great and just what we need in times of distress, thank you!!
Had my car towed by Martin N today. Very impressed with how he handled it. My car is pretty low, and he made sure no damage was done while picking it up and towing it. Timely service and he sent pictures of the car delivered and the keys put where they should be afterward. So, I had peace of mind that my car was where it needed to be. Great conversations too.
Martin N was just an awesome tow operator, I had to ride with him and he is a great genuine guy who cares for the cars and makes sure you are happy with the service. Went out of his way to park my car safely in the back lot to make sure my car wasn’t broken into to the best of his ability. This is my second call with him as the responder and both times he was kind and respectful while doing his job and boy was he good at it. Huge shout out to him for making RSTofNWA shine.
Michael got to me quicker than expected . I had a very unique battery situation and he had it fixed PERMANENTLY in minutes. He even followed me down the road to make sure it was fixed. He was polite, and he had a great attitude. He went above the call of duty to help me. Seriously great service and even better of him to follow me to be sure it was fixed.
We have used them twice and both times we got amazing drivers who were super helpful and knowledgeable about cars! Logan came out to tow me this morning and he had me hooked up and delivered in under 30 mins!! He was friendly and a pleasure to work with!!! When he had delivered my car he sent me a picture of it at the mechanics so I no longer had to worry about my car!! I will definitely use them in the future!!
My car needed to be towed to a shop for repairs. It was parked on the street with cars parked directly in the front and back of it. The Tow guy Micah was able to get my car on to the tow bed without touching the other cars, and did it with ease. He was very professional and helpful. He did it with speed and precision. Definitely recommend AAA to anyone.
Micah was great!!! He was professional and efficient. I’m so glad that he was able to help with my lockout today. I’ve had locksmith in the past help but Micah was different than the rest. Thanks again brother and keep up the good work!!
Tony was amazing. I really appreciate everything he did helping out my wife. He was totally professional and helped her calm down in a hectic moment. We need more people like this around. This guy needs a raise! Thank you so much. I'll definitely be calling this company for any future needs.
James called me when he was on his way. Super friendly, professional, but he was funny too! I was at my sisters house & he was waiting with my van to tow. He was already in the middle of hooking it up.
Prior to this, when I called to schedule the pick up, the lady I spoke to was super nice and answered all my questions I had. They made sure I understood everything before hanging up. I would definitely call them again & I would recommend them to ANYONE needing their services.
Casey was awesome! He showed up quickly, was friendly, professional and very helpful! I'm definitely keeping his card in case we have problems again! I can't recommend him enough. His courtesy and service helped to turn a bad day into a good one.
Anthony was very friendly. He was very thorough with what he was doing. He had a great attitude through the whole process! He made sure to let me know when he was on his way to pick up my vehicle and when it was delivered. Thank you so much for a pleasant experience
Casey was my service provider today 10.24.18 and he was very efficient with having the vehicle moved from point A to point B. After being turned down via AAA by over 5 other towing companies in the very rural area I was stranded in, Roadside services of NWA came through and saved me! Definitely 10/10 overall satisfaction. Casey communicated with me throughout the wait time & updated me with his arrival time and was even 20 minutes early! Thank you!!
Oct 24, 2018
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