What clients say about IAA Fayetteville in Lincoln (AR)
Anyone coming here to load or unload a vehicle should be aware that the lot has very large gravel, which can be tough on tires. The second downside is that the parking area is at a steep and awkward angle.
I had a great experience at IAA Fayetteville. The staff was very helpful and always had a smiling face. Even though there were at least three big trucks and several smaller ones ahead of me, the loader noticed me waiting as a personal buyer, asked for my stock number, and brought my car promptly. The entire process took around 20 minutes, which was impressive. I am very glad to work with the staff at IAA Fayetteville and truly appreciate their professionalism and efficiency.
Worst experience ever!!! Was lied to about the condition of vehicle. It said normal wear and tear, but the engine was so bad you could hear it from miles away. Paid online and came too far to be lied to. I had to sell it to cash for cars, and took a major loss. But I learned my lesson. I did not see all the bad reviews until later, but I suggest everyone pay close attention. All iaai auctions are not like this Lincoln location. Great and helpful people in the surrounding towns but this place is diabolical.
So I pressed Buy Now from my IAA app as I normally do when purchasing a vehicle on Thursday. So I called the Fayetteville branch to confirm the total and pickup window Friday. Told them I would be paying with a money order. Called again the following Monday mentioning I already have a money order. No one in the office said once said they only take western union money orders and no it hasn’t been this way so if things change be sure to tel the people that’s purchasing vehicles
Our truck was taken here by our insurance company after an accident. We were quoted by the insurance company 3800 worth of damage on a truck worth close to 60 thousand dollars. No problem insurance said they'll fix it that THIS shop would bring it back the 3 hours from home they took it. Then today we find OUR truck on this company's auction website. Mind you we have never heard anything from this company. Magically they've had someone look at the truck and has decided it's totaled!!! The truck is in perfect condition besides the passenger side front wheel. They sent us paper work saying our headlights were busted out, our stock bumper was ruined ( our truck doesn't have a stock bumper it has a ranch hand ) our finders needed replaced, the hood, the paint job etc anything you could think of to total this truck out. Meanwhile on their own auction add there set our truck perfect with no busted head lights no body damage etc. After hours on the phone with our insurance company our truck is now not totaled and coming home. This place lied blatantly on insurance paper work but tripped themselves up by posting our truck online and it looking nothing like what they said. O did I mention how rude the lady answering the phone is. Not to mention all the things that are now missing out of the truck including jewelry!!!! Also the paperwork they sent saying was our truck that was totaled was a two wheel drive stock truck. Our truck has a 6 inch lift and is definitely a 4x4... Either someone up there doesn't know what they are doing or someone is running a scam. I am so glad we caught on and got everything sorted out NO thanks to this awful place. This is the Fayetteville location or the Lincoln Arkansas I believe it's really in Lincoln but is listed as Fayetteville.
Office staff is rude not helpful and the loader was ruff with may cars causing more damage. When I asked him not to go so fast that the cars bounce on the forks he yelled and cussed at me.
It was completely bad I arrived at 4:32 from Texas and they didn’t wanted to do the favor to take out the car. Thanks iaai I’m not buying any more cars in here
I HAVE TO SAY, THIS BRANCH HAS BEEN SO HELPFUL EVERY STEP OF THE WAY. WE WON A TRUCK AND SENT ONE OF OUR DRIVERS TO GO GET IT ALL THE WAY FROM MINNESOTA AND UNFORTUNATLY I HADNT FILLED OUT THE ONLINE FORM GIVING OUR PERMISSION TO LET THE DRIVER PICK UP THE VEHICLE AND GIVE HIM THE TITLE (IVE DEALT WITH OTHER LARGER AUCTION HOUSES AND THEY REFUSE TO GO OUT OF THEIR WAY HELPING BECAUSE I MADE A MISTAKE) I SPOKE WITH KELLY, WHO IMMEDIATLY TOLD ME WHAT I NEEDED TO DO AND CALL HER BACK ONCE I COMPLETED IT TO MAKE SURE SHE GOT IT. EVERY PERSON FROM THE LADY ANSWERING THE PHONE TO KELLLY, WAS SUPER KIND AS I WAS THE ONE WHO MADE THE MISTAKE AND INITIALLY WAS WORRIED 0UR DRIVER WAS GOING TO COME BACK TO MINNESOTA EMPTY HANDED WHICH WASNT THE CASE. KELLY GAVE ME STEP BY STEP INSTRUCTIONS WHAT I NEEDED TO DO THEN CALLED HER BACK, SHE WAS AWESOME!! SHE SAID ITS ALL TAKEN CARE OF. HONESTLY, NO ONE GOES OVER AND BEYOND ANYMORE ESPECIALLY WHEN IT WAS MY ERROR NOT TELLING THEM WHO WAS PICKING IT UP, BUT THAT DIDNT MATTER ONE BIT TO HER, SHE COULDNT HAVE BEEN FRIENDLIER AND MORE HELPFUL, I FEEL TERRIBLE I CANT REMEMBER THE OTHER WOMANS NAME THAT HELPED ME FROM THEIR YESTERDAY, BUT WHAT AN AWESOME BRANCH FULL OF GREAT EMPLOYEES! HIGHLY RECCOMEND!
My truck was towed there after a accident and while it was there my power steering pump was taken along with other stuff that was in my truck. But now they deny my claim because theres pictures from the tow company. The tow company doesn’t take pictures of under the vehicle (showing the power steering pump) or in my truck. So they denied it without evidence
I don't recommend to buy cars from this location i just buy a ford raptor that said runs&drives when i got back to my car lot i found out it was missing parts on the engine probably they removed out the parts i spend 20k for nothing 😔
Their parking lot will damage your vehicle. When I say the potholes are ridiculously ridiculous... they will land your car in the auction. Plus they don't clean the lot. Take out your trailer tires. I charge extra to haul outta here.
Well I say. Today was my first time going to this location and everyone I encountered was really nice. I went to the Columbus, OH branch a couple of week ago and those guys were very rude but the Fayetteville branch had very friendly and helpful staff
They straight up stole things from my glovebox and claimed it was never in there these guys need to be shut down nothing but a bunch of lying arrogant thieves that’s all they are
This place not really good with customers at all. The policies are crazy and they dont let reps take looks at the cars but let reps pick them up. I had the worst experience I would stay clear of them as much as possible. Cars are not what is pictures, stautus changes just not ethical at all. Run away.
The absolute worst experience ever... This place needs an employee overhaul.. Yard guy is a jerk came out yelling.. manager is worthless for real... Will not recommend this location ever... Buy somewhere else.. even kansas city with it's five hour wait has better customer service
This person has a very bad attitude towards the client, she is very rude, they have to change it, I did not call the police to avoid making a problem, but I was about to call the police and it is always the same when I come to this action Fayetteville
Rude people got a attitude when u ask a simple question. Paid for car online they said that it wasn’t paid so we have to call service it is in the middle of no where and when got info fixed they didn’t want to help us they brought it out to us after awhile but was rude bringing it out slamming it down
Unbelievably unhelpful and unprofessional. I have purchased several cars from them and they have made several thousand dollars from those purchases. There have been two occasions that I have needed a bit of assistance, and these were very minor things. The answer is always no. As a matter of fact that would be an accurate motto for them. Find a way to say no, to be unhelpful and turn your back on a customer of yours. They do have some decent deals on vehicles from time to time, but their "go to hell" attitude after you've paid is ridiculous. Ask around...the customers who have had to deal with them will provide a similar story.
1 Star because there were a couple of helpful people there but my driver picked a trailer up here that had 2 flat tires, landing gear wouldn't roll up and the gravel lot was so bad that he couldn't get enough traction to get under it. Had to call a tow truck out to get it on asphalt and after everything, the owner of the property threatened to call the police if he didn't get off the property. These people were so unprofessional and so unhelpful it was unreal.
I am a transporter and will tell you, STAY AWAY. This place has the worst customer service ever. They turned us away for being 1min late getting there once. Last time I went a "running and driving" car did not have keys and didnt run!! People I have transported for from here normally get something other than what they expect. Adesa and Manheim are definitely better options!!
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