Did not catch the drivers name that towed my truck from Maumelle yesterday, but he was awesome. Definitely went above and beyond to get my truck loaded and towed. Cannot thank him enough for helping out in a tough situation. Will definitely use your company in the future. Thank you!
MID/10. places unreasonable “hold” w/ ASP with no “slip” on vehicle. waited all day just to be rushed out of property with a few necessary, vital items (phone, PC tower, laptop, etc) barely catching last flight outta arkanSUS. .5 star for the forced “southern hospitality” another .5 for the 2 cookies (packed with diabetes). use at own discretion. may or may not put you on a fake hold to only come back and say “metro towing” again after waiting for nothing for over a minute.
Very friendly and fast! The tow was for my friends car, and compared to a $500 tow I recently paid I was beyond jealous at the price! Thank you for not taking advantage of people who HAVE to get their cars towed. It’s a relief during an already frustrating time.
The tow truck driver doesn't know how to drive. He cut across multiple lanes and cut me off. I had to lock up my brakes. Please try to train employees and make sure they know how to drive.
The guys are liars and change their rates on you... they will do everything they can within our laws to steal your property. Gave me a different daily rate and dollar amount 3 different times in 24 hours...
They were very pleasant and willing to work with me when I was pushing it trying to make it before they closed. I’m not gonna say I’m happy about the price but that’s with any tow truck company. Overall, my visit was friendly, easy and convenient. Hopefully I never have to deal with another tow truck or a tow yard but if I do, I will be using this one.
I am always so impressed by how prompt, professional, and empathetic the employees and owner are. I have never had an issue when using their services and I recommend them to everyone I know so they know how amazing Metro is. 100000/100000
I was told they couldn't pick up my vehicle due to the fact of the driver having a very bad attitude. Tried a second day and they said the same exact thing. So based on the drivers attitude and misinformation to his boss/dispatcher they get this rating
The driver Decoda Price was a very quick, professional, kind and considerate young man. Metro towing gets 5 stars from me. I recommend them to anyone...
Considering the circumstances for my being there, they are the most professional, friendly, and all-around great group of people.
Thank you for such great help and exemplary customer service
Like always If you get your car impounded It's gonna cost you big buckso the best thing to do is tonigit was did not ever have it done but this was definitely a much more pleasant experience than many others
I scheduled Metro to tow my 1994 F350 7.3 liter turbo diesel but before we hooked up the truck for the tow the driver of the tow truck said let me try something. He hooked a 10" x 4" x 2" device onto the primary battery terminals and said try to start the truck. To my amazement it fired right up leaving me with the understanding that I have a pair of batteries that are loosing their cranking amperages.
Glad the tow truck driver tried the small battery booster device.
I've used this company twice now. Best experience ever! They are quick, kind, caring, helpful, overall amazing people. I'm using this company from now on. I would very highly recommend!
They do a very professional job, are always quick and help out in many ways. We have a corporate account, and we have used them for many many years. They have even hauled some specialty high end car for us and did an awesome job. Hight Recommend.
Service was fast. The worker who was dispatched, Devin, was incredibly knowledgeable, patient, and helpful. I’m very happy with the assurance I received and would recommend Metro to a friend.
These guys are great. Ken showed up and was very professional. Also knew what he was doing in moving a classic car that had an oil leak to the shop. Highly recommend.
Always fast and very reliable. The price in unbeatable. We have used them for years and we have never waited more than 30 minutes for assistance. They’re always very helpful and friendly.
It happened years ago but there was no way to write them at the time.
They towed my truck that had a trailer behind it said it was sitting there for 3 Days on the side of the road, there's no way I would have left it on the side of the road especially when having for vehicles loaded on the back of it. The tow truck driver unbolted the rear brake calipers and thinking that that would release the emergency brake destroying the rear brake calipers, rims and wheel seals.
I even spoke with the officer that was on the side of the road claiming it was there for 3 days, and told him to tell the driver where the extra key was so he could release the brake and I would pay him cash if he delivered it to my shop location. Instead they wanted to charge me to take it to their location on the other side of town and then bring it back.
Long story short after contact you their insurance company they had to fix my truck
This company and it's owner Todd Cooper are real jerks. One of there tow truck drivers hit my truck while delivering a Comcast truck on the parking lot of the dealership I work at. They where find until they got the bill for $1,868.00 and now refuse to pay. Have a witness and who saw it and when they found out the cameras did not film it they changed there mind and basically said SOL. I turn them over to the AG and they lied to them and I can not get anything done. I have to take them to small claims court to get my truck fixed. The truck was sold and now I can not sell it until it is fixed. This company and Todd Cooper are not REPUTABLE , WOULD NEVER USE THEM BE WARE OF THESE KIND OF BUSINESS AND PERSONS. I would not rated them but had to rate them one star they are a - 5 star company.
Had an accident in Little Rock. Ray came to pick the car up, and was as nice and considerate and helpful as he could be. When we went to pick our stuff up out of our car in the recovery lot, we got there past closed; but again, Ray was still more than willing to accommodate us and was somehow still a super nice guy after working in 105+ degree temperatures all day. We will definitely call up metro and Ray for any future recovery needs!
i think they are a very good company ever sense they got a new dispatcher. i have used them many a times there prices may be high but u have to pay the bills some how.... when they towed my car it cost $175.00 because it was a police call/ emergency call if i was to have called them myself it would have cost $75.00 plus tax and mileage if necessary there customer service is decent i give them a 10/10.....
I dealt with metro towing on Nov 21,2016. The driver Joe towed my vehicle from baseline rd to Jacksonville Ar. I was told id be out of around 180. Dollars. When he towed my vehicle to the location the bill was 270.00 dolls. Didnt appreciate that lie .Talkin about there was a 175.00 hook up fee.Never heard of such . was charged 3.50 per mile , which was exactly 20 miles tow. I could hav lived with that which came out to 70.00 bucks but the unnecessary. 175.hookup fee.thts ridicolous. Wouldnt recommend metro towing to anyone!!!! They are a RIPOFF to society!!!!! I wouldnt even rate this company with a ONE star!!!! Call Eastend tow or Adams L.R. metro Area. Please . You'll be more pleased and save more money!! Then the driver had to call back to metro tow and ask them to figure the taxes. Then all they have to say is"Sorry you had a poor experience with our company, please give us another chance". Thts bull. They say they have a promo" if you donate an unopened toy for a child for Christmas theb you get a free tow".wonder how many trurhts or lies to this story. Well can i get a refund for the hidden hookup fee of 175.00 tht i wasnt told about up front, when i donate an unopened toy.yall advertised that the offer is good til Dec1,2016. Why didnt the driver make me aware of this deal?
Really need to work on their customer service and attitude towards customers!!! I JUST got off phone with them. I had a car accident yesterday. Chris told me that towing to their yard would cost me nothing. There was no others comments than it would cost me nothing. Nothing about insurance, payments or anything else. Well, after calling tow yard today to pick it up they said I had to pay tow bill and denied all claims of Chris ever saying something like what I claimed. The person on the phone got increasingly nasty while insisting I was wrong and there's no way I could be right. Thank God my insurance will pay the tow yard for me. Nevertheless, they REALLY need some work on customer relations.
Terrible! I'm a business owner, and they continually refuse to tow cars out of my parking lot even though I have their towing signs posted and legal documentation stating I can have unauthorized vehicles towed. The drivers are fine, but the people who run this place are rude and do not know how to conduct business!!
The company is a rip off. It cost me almost $500 for them to keep my car for less than 8 hours. The driver was also incredibly rude. On the up side, $500 did get me back my vehicle without any additional damage. I would have been a lot less upset if they had to pull it off the side of a mountain or if it was sans wheels. They probably deserve an additional star, but the cost and the driver were enough for me to caution you to avoid this service like herpes blisters.
