What clients say about Lester's Quality Auto and Towing in Jessieville (AR)
I just want to say that these are the most unkind and terrible people I've ever had dealings with they chart towed, my friend's car not even very far. And they charged her over $500, and then 10 minutes after the thing they would not even they want to charge her another day. When they live next door they are horrible people uncaring, do not ever use them. They charge 3 times as much as anybody.
Don’t know how you can advertise 24 hours towing, we helped stranded elderly lady yesterday who was driving a small 1 ton rv which she was stalled in the middle of the highway, we drove her 20 miles to your lot, called for assistance and were told that it was Sunday, could we wait until Monday?!?! Really,?!?!? Completely unacceptable! When you advertise 24 hours towing?!?
How in good conscience can you do business like this?!
Do better!
My experience at lesters has been nothing short of excellent. He and his team are friendly and efficient. Safety and customer satisfaction are top priorities here. Really great folks running a really great business
As a young woman I get taken advantage of a lot by greedy car repair people. I came in with my car making horrible noises and scared. I could’ve been easily taken advantage of because I was scared and willing to pay whatever to make my car safe to drive with my baby girl in the back seat. Instead they saw that all it needed was oil, fixed me up, I paid less than $100, and I was sent along my way. I am so thankful for the kind people at Lester’s! I will be highly recommending them to all of my friends and family
We are from out of town broke down 2 miles away from Lesters heading to my dad's dr appointment for dialysis, call and they send someone to me to check oil and possibly top it off, oil was fine so he started it up and decided it was misfiring, he followed me puttering along back to the shop, got me in IMMEDIATELY to fix a cylinder and plug even though he was clearly busy and full. Took payment from my mom over the phone and discounted it a bit given my circumstances and since I had nothing with me and got me back on the road! Super nice while I was stressing lol friendly kind explained where each cylinder was and why that particular one was more expensive and harder to get to and over all made a bad thing a great experience. If you're ever broke down around Jessieville I highly suggest them. Even the customers waiting in the waiting room with us sang their praises. I truly appreciate them.
This morning I took my car over to Lester’s Auto to air up my tires due to a low tire pressure alert. I was warmly greeted and was taken care of promptly! This was my first visit due to being new to the area. I plan on using them should I need in the future!
On October 31st, my daughter and I were traveling from N.E. Oklahoma to Hot Springs for a mini vacation and to celebrate my birthday. Outside of Jessieville, my radiator ruptured. I limped my Tahoe into Lesters. Cassie, the receptionist, greeted us and went above and beyond to get us back on the road in a timely manner. The whole crew at Lester's was phenomenal! Would definitely recommend them!
I just arrived to Hot Springs, Arkansas from a road trip in my Ram Promaster Cargo Van and I needed my brakes replaced as well as a taillight fixed. I chose Lester’s to do the job and I was more than pleased! Their customer service was exceptional they communicated with me before doing any work to make sure it was what I wanted. The prices are very reasonable I never felt like I was being ripped off, most auto shops I feel that way but not here. They are honest, get the job done quickly and care about their customers. I will definitely be coming back to get my van worked on when it needs it. Highly recommend!
We were visiting friends in Hot Springs Village when we noticed a high pitched squeal coming from the engine of our RAV4. The friends recommended that we take it to Lester’s and we couldn’t have been more satisfied! They got us in for an appointment within a day and diagnosed that we needed our serpentine belt replaced. They replaced it efficiently and checked everything out so we would have peace of mind before embarking on our 12 hr drive home to Minnesota. The cost was very reasonable and the people were skilled and friendly. We highly recommend Lester’s for your auto repair and maintenance needs and only wish we lived closer so we could use them regularly. Thank you so much!
We were in an extreme bind with our car breaking down. It was about 3 45 pm. We are from out of town, but Lester's treated us as if we had been one of their long-time customers. They got to us within about 30 minutes, made an assessment of our vehicle problem & got to work. They found the parts needed and worked as fast as they could to get us back on the road.
Driving through town around 6pm, we found ourselves just across from Lester's with a smoking wheel on our travel trailer. The shop was closing up for the night, but Lester was incredibly gracious and let us park next to the shop for the night, helping us get set up with electricity to get through the heat of the evening.
The next morning, Lester took us in and helped us after taking in some emergency calls. Turns out that our bearings had melted right through. Lester didn't have the part on hand, but he was able to get it delivered within 20 minutes from the local Auto Zone. We were able to wait comfortably in the air conditioned office waiting room. Two hours later, the bearings were replaced and greased and we were able to get our wheels back on the road.
Lester was very fairly priced, and we would gladly return if we ever happened to find ourselves with car trouble in the area again.
We have had three recent experiences with Lester’s Auto, and every time the service was timely, efficient and provided peace of mind. Friends visiting us locked their keys in their brand new car. Within 6 minutes, Lester’s mechanic answered through the AAA call and had the car opened quickly. Then our same friends had a flat tire from a screw they picked up somewhere along the highway. Lester’s fixed the flat in short order. Today we asked for a water pump check and braced ourselves for a possible replacement. But Lester ran several tests and found only a loose clamp on a hose. We are so grateful we can trust Lester, his mechanics and office staff. They are all very friendly and respectful. Thanks, y’all!
My husband is disabled from a stroke, I am so grateful Lesters Auto was recommended to me. Their service is superior & I they are trustworthy, so I have peace of mind to get quality service for my vehicle.
I drove in with a problem. They came out and evaluated with an estimate. I was able to make an appointment for the next day. It was smooth as butter, and they were very good at what they did. Literally...the easiest place I've had something fixed. Great Job!
Traveling to AK State Park, but got a flat tire on a SUNDAY! Thankfully, the owner was there with his family to do remodeling and patched up the tire for us. Because of Lester's auto service, we were able to continue on our journey! Thanks again!
Arrived in Hot Springs Village for vacation late Sunday night after a long drive from out of state. Car was making horrible noises and I was concerned how it would affect our family vacation and our drive back home. I showed up unannounced early the next morning, and Lester and crew performed the repair work in a few hours and at reasonable rates. He was a real life saver, and I strongly recommend him.
Super nice guys. Very respectful and considerate of you. Been bringing my vehicles to Lester Auto for 8 years now. Recommended to anyone who needs work done or just a tow.
My husband got stranded coming out of deer camp and truck wouldn't start. Lester's came, towed his truck, immediately installed the starter (which is a multi-hour repair) and got him on his way. Very affordable and great people!! Would definitely use again!
I was on vacation from out of state and woke to a completely flat tire. I called AAA and sent out service from Lester's. The tech was out within 1 hour of our call. He put the spare on, filled it with appropriate air and gavee directions to the shop to repair the tire. They were knowledgeable, friendly and provided fast inexpensive services. I would recommend them to anyone.
I'm still reserving judgment. I've only had them put a couple of tires on my car so far. I had an appointment and I had to wait about an hour. If they do good work the wait doesn't matter so we'll see how the work is.
Lesters Auto Repair is truly a “diamond in the rough”! I have known Lester for years and he has never let me down. Lesters Auto has great service, they are very knowledgeable and will always give you the best prices in town. His staff is very friendly and makes sure that you are well taken care of, even in emergencies they are there to help 24/7. They even sent me a text message after I picked up my vehicle to ask if everything was running okay on my car! How many mechanics do you know that actually follow up with the customer after repair work has been done? You can’t go wrong with Lesters Auto, I’m a devoted customer for life!
Lester had picked up a friend of mines truck with his wrecker. Given the circumstances he had no choice. I called and he gave me an awesome deal and I had the truck off the wrecker and headed out of the parking lot within 15 minutes of me arriving. He was extremely polite and I would most definitely recommend if your in the Village or anywhere out that way and need help call him.
Asked him to come out and look at our vehicle to diagnose the problem. Took him almost a week to come out after telling us everyday for three days he was coming out. Came out diagnosed the problem and gave rough estimates of about $500 and another $700 if something else was wrong. Took him two days to get quotes back to us when they came back at over $5000 he basically said he wasn’t willing to do the work and we said we couldn’t afford that anyway. He then proceeded to try to get us to pay $150 for his diagnoses when that was never discussed before him coming to look at the vehicle. Truly disappointed.
I am new to the area, called first thing in the morning about availability for an oil change and a quick tire patch. I was told to come on down and they would get me taken care of. They got me in and out quick as can be for less $ than originally quoted, letting me know about a few upcoming maintenance items that will be needed down the road. An excellent first time experience and they will be my go to from now on. Thank you Lester's!
Lester is a genius , and his staff are great at their jobs. When 5 other mechanics couldn't fix my truck, Lester & his crew had it up and running in less than a day at a fraction of what I had paid the others. We've had zero issues with his work in over a year & no one will ever touch my truck but them again. We've been back several times for other issues (completely unrelated to the original one to be clear) and he is always honest, straight forward, explains things clearly and is just an all around nice guy. If I could give them 200 stars I would, they've earned them.
Lester has always treated me like a golden customer, even though I may see him once or twice a year. He always gives me fair and honest prices. Thank you for good work and customer service.
