rip off - they automatically put me on auto re-new then i don't use their auction and they charge me $99 & now they say its non-refundable. i haven't used your website. i don't want to renew. give me a refund. this is a rip off. why would they not work with me? i paid them once for the site & never used.
I think anyone leaving a bad review for this yard is really more mad at Copart.
This is hands down the best location I’ve been to. The office ladies were a pure joy. The office is warm and welcoming. They are friendly, upbeat, super efficient, and you can tell they have an enjoyable work environment together.
The yard guy was super helpful as well. I am looking forward to my next visit to Little Rock Copart yard. If only they were all this amazing!!
Fast check in, fast load, easy process overall. Very happy with this purchase!
Unfortunately, my experience at this Copart location was not what I expected from Copart. The vehicle I purchased arrived with parts that did not match the auction listing (different wheels), even though I had sent a friend to inspect the vehicle before the purchase. I also paid for Copart’s own transportation service, and the driver took detailed photos of the vehicle upon delivery — the difference was obvious — yet the issue was never properly resolved. As a loyal buyer, I’m disappointed by the lack of accountability and customer service. Buyers deserve accurate listings and fair resolutions when there is clear misrepresentation of the vehicle sold.
Customer service is a joke. Their Customer service is based in foreign country so your dealing with someone who doesn't care and doesn't understand. It's been a headache trying to getting my deposit back.
If you're going to need help loading something while you're there be sure to ask before you go. You'd think the bigass forklifts could move a 12ft utility trailer but you'd also be sorely mistaken
My truck was sent there for insurance adjuster to look at when we got the truck back it was beat up worse then when it left some how starter was smashed and front bumper was all smashed up .when it was taken it only had one small spot that had a scratch if your insurance company says its going there don't let it go
Great service and convenience-guys asked if we had been helped-got our info and had car online trailer in about 30 minutes-they set it right in place no problems here that I could see!
went to Copart website I won 2 shipping containers in their online auction and on the website no where it says they will not load shipping containers cuz I looked on YouTube they have a video loading on 18-wheeler trailer onto a Parsons 1ton truck and flatbed trailer. I didn't have a trailer to haul them so I drove to Houston Texas purchased a trailer for $6,500 to transport them back with I rented equipment here in home town for $1,500 to unload them when I got home so I arrive at Copart on Monday to pick up my containers and they said they would not load them with their forklifts they could only lift 2500 lb well I sit there and watch them load hundreds of cars on trailers in the average car today weighs 3500 lb Plus they loaded a Dodge 1 ton on a on a truck which is what I drive and it weighs close to 9000 lb I asked for a refund on my money they told me no I had to hire my own equipment to load it so I drove back to homeI called around Mesquite Texas and found a forklift that would deliver to the yard unload I could load my containers and then they would come back and pick it up what you going to be another $1,000 so I called back up there and they told me that I could not have forklifts on their yard I need to hire a crane I don't have the money to hire crane I'm on disability limited income I have emailed the regional manager and I told him that I was going to get a lawyer and unless they refund me my 1450 for the shipping containers and he told me that I was now blocked from their website I was not able to bid no more so they now I can't use my hundred dollar membership fee towards the website and they still have my $400 deposit I put up to buy the containers and they're charging me $10 a day storage fee if it would have been stated on their website that they did not load are there in those YouTube videos and loading big diesel trailers on the trucks I would have not purchased these cuz I have no way of loading them I told them I would eat the cost of on my end just to refund my 1450 cuz they can resell them on their website
After deciding to do retain my car they deemed as totaled my car Title magically disappeared and they never received it....but had it the day before (as shown in their own portal) and mail tracking showed as delivered.
They implemented the worst system ever, the system mainly affects the drivers. It’s a failure!!! You get to load 9 cars and one that was not pay for at the time of your appt but later and they won’t load you because of their new system, even though they can override as a courtesy. Zero help from the head manager. They just don't help drivers, they will make you wait till the following day to load one unit, even though you loaded and have been presently there the whole day, making you spend diesel and a very bad time because there are no truck stop anywhere close by, just to make an extra money on storage.
Looking for people that have had a bad experience. This needs to be a class act lawsuit. Every car that's brought there has been a part of thievery. Something has to be done when people have a collision and have had their things left to be taken by someone else later. I believe this is a real problem and no one is doing anything to stop it. May be an insurance fraud lot. Don't send your stuff there if you haven't cleared personal items first. They will be stolen.
After insurance company had my car towed here after a wreck, they did more damage to my vehicle causing insurance to total it out. Then when I go to get my belongings out of car, there was things stolen out of it. When confronted about it, they put the blame on the impound lot they moved it from when I know for a fact that the belongings was in vehicle when it left the impound lot. Don’t ever use this place again they will mess up your vehicle more than a wreck does & will steal your belongings.
My car was towed to Coparts lot by someone THEY hired for a assessment on my car after a wreck, and my belongings were stolen, then they tried to cover their tracks by saying, the Tow truck driver signed a statement, saying that he only went in the car to zip tie the keys to the steering wheel. But on the recorded line of girl named kristen there, said that She looked at their pictures or video footage, and the trunk of my car was open ( it wasn’t affected by the wreck) now they’re trying to give me the runaround when all I want is my belongings back.
Horrific office customer services.. will let u sat at desk waiting for help 15 min before one person will say sir someone will be with you or anything. Then u say um hello, they ignores u ... Sad customer service
Set up an account and pay the $99 fee, provide my driver license as requested, drive 35 plus miles to look at a vehicle that’s not even at that lot, I decided to risk and bid on the vehicle, I place a deposit and when I started bidding on the vehicle my account was suspended and I was locked out, I contacted the local COPART as per the email and they said I had to send in something to verify my residency online but I am locked out of my account. I was transferred to member services and I wanted them to email the link or email I needed to send in the information was told they could not and I just needed to email my information to a provided email. I was told my address could not be verified but yet my account was activated where I could place bids. My DL and bank account have my current and correct address. I have since requested a full refund and wish to longer do business with this company. Very difficult to do business with, don’t approve and account if you think something is wrong. Now you have $1,599 of my money and I better get it back soon.
Drove 3.5 hours to view item we are bidding on. Had to check in online and wait 15 mins and then was told my children couldn’t go in and I’d have to wait 30-60 minutes since they’re short-staffed. They told me that I would have to wait inside for that time as they would not call/text me. Terrible customer service.
My car was transferred there for assessment after a wreck. My spare tire and trunk liner board were stolen. They denied it to me and my insurance company. Do not use this company. Be sure your insurance policy does not require it go there for accident assessment.
I am beyond disappointed and sad after leaving this place today. I bid on a vehicle, my bid was sole based on the information posted in their website as well as the pictures they had listed of the car. I rented a uhaul trailer, drove 7 hours to pick up my car. Once the forklift operator brought my car, it was missing the wheels and tires that it had in the pictures. I totally understand they were aftermarket wheels but the pictures should had never been taken with parts that did not come with the vehicle.
Horrible customer service as well as management!!!! Contacted about a wrecked vehicle was talked to like a child and poorly handled. Dont recommend at all. Sad that we have to be treated this way. Was told by manager that i have 90 cars to be picked up and Im not calling 90 people when time or date changes. Just sad. They should fix this, explains why they have such bad reviews. All bad customer service, owner needs to check into that.
TERRIBLE CUSTOMER SERVICE! So much for southern charm! Bought a truck at their auction, and was told directly from a manager, that it would be loaded on the truck for transport. BUT when it came down to it, they would not load it, saying they do not load any vehicles over 10,000 LBS which is fine because the vehicle was 7,200 LBS, after being on the phone with the young woman named Morgan for over 46 mins, arguing this fact back and forth. I had to direct her on how to search for my vehicles' weight, THEN she puts me on hold, and comes back with "oh it has a flat bed on the back, thats why!" with a terse, matter of factly attitude that she wore as proud as a badge, and this while the transport truck was there for pick up. And at first they told us there was no storage fees, then magically contacted 3 weeks later when the deposit was gone. Please bear in mind, that having anything picked up in Arkansas is a challenge.... and be prepared to deal with low grade customer service, and them being proud of it. They treat you like a drive thru.... they don't care, once they got their money, they just want to siphon more out of you....
Terrible place. Only gave one star because I could not give 0 stars. They were supposed to be looking at my daughters car to determine if the insurance company was going to total it out. The car was there for 3 weeks before they even looked at it. When the car was finally returned it was completely trashed. The seat covers were pulled off and thrown all over the place, a container of laundry detergent in the back was spread all over the place, carpets were moldy, dipstick was missing and the license plate was removed. I'm sure they thought it was fine because she was just a 20 year old girl but this is completely ridiculous and unacceptable
sold my car to them and within a week they lost my title. when i called up there again after another week they had the wrong title on file. i had to fill out another affidavit and then they sent the check that day. supposed to be overnight shipping. a week later i call to see where my check is and they sent it to the complete wrong address! just ridiculous. i should've had my check weeks ago!!!
I warn you that the office staff are rude. They are not helpful at all. I don't know about other Copart locations but the Conway (Little Rock) location has horrible office customer service. I went with my husband which has an account. I did not. So we were prepared to pay the $25 for a guest fee for my visit. The website says you must wear a safety vest. As of 6-22-21 the Copart website does not say you must provide your own. Maybe we should have not assumed that they provide a vest but Copart shouldn't assume that we should know that they don't provide one either. So they had some left over from when they did give them away ( a guy on the lot told me later) and sold us some for $5 each. Ok. So we are at $25 for a guest fee + $5 vest+$5 vest= $35......right? Nope, I was told its only $20 for the guest fee. So we are at $30. I hand over my debit card. She says oh I can only take cash. ( Sounds shady) .....Lets stop right there. You can only take cash? I am pretty sure you are the biggest auto auction in the world and oh yea there was a credit card machine right in front of me. Despite all that we are told to go to an ATM down the road. Reluctantly we do just that. We return with cash in hand and now we are told its $35 by another "lady". It seems it is a $25 fee just like I thought despite the other "lady" saying it was $20. So I hand her 2 twenties. Now she says "do you have exact change". WOW. So I recap all the B.S. it had took for me to enter this yard. She didn't seem to like that. I wasn't yelling but firmly stating the facts. We paid the amount to just be done with it. I needed a question or 2 to be answered but I was so flustered I forgot and just tried to figure it out on my own. I come across another customer outside that had some very not nice things to say about them as well. He approached us not the other way around. So it must happen a lot and he seem to be a big money spender. So there rude to the rich and poor alike. The man (employee) on the lot later I approached was very nice and very helpful. He explained things the office did not like you are only allowed to visit cars from 8-noon on Mondays. It was a Monday and we arrived at roughly 11:30am. By the way we talked to that guy after 1 pm. So why were we allowed to even be out there after 1 p.m. . So rules are important on some things but not others. I cant stand incompetence at a workplace. I don't know if this is how it is at every Copart lot or just Conway. Is it a problem on a corporate level or bad local management. I don't know. What I do know is the staff needs retraining and the WEBSITE NEEDS UPDATED. I put this review online not to complain but I want fellow future Copart customers to know what to possibly expect and hopefully a change for the better. ..................................The following is a copy and paste from the Copart website as of 6-22-21 . Nothing about times to visit or to bring YOUR OWN VEST.
What are the Copart guidelines to follow when visiting a location?
When visiting a Copart facility to inspect a vehicle in person, be sure to follow these guidelines to ensure a safe visit:
1. Always be aware of loaders and heavy equipment operating.
2. Safety vests and closed-toe shoes are required at all times.
3. Buyers are allowed in designed sale rows only.
4. Inspection is limited to vehicles currently listed for sale.
5. Tools of any kind, including diagnostic code readers, are not allowed in the yard. See a staff member if you need assistance with a vehicle.
6. As a safety precaution, please do not attempt to start a vehicle without a Copart employee.
Called when I was headed there to pick up personal items from wrecked vehicle. Had the lot # and asked could I go ahead and give them the info so they could be moving my vehicle for me to get my items. Was told I would have to wait to check in once there. Used the required QR code to check in per covid 19 policy. Said my wait time was 6 minutes and it was 10:10am. Got a text notification at 10:33 that a rep was ready to assist me and come inside. Went inside and stood for 15 minutes before anyone acknowledged I was there. Finally at 10:53 was helped and then …BIG SHOCK… I had to wait for someone in the yard to bring it up. Customer service and compassion for those who are utilizing their business at a stressful time was completely missing. Hope to never have to utilize them again.
So upset with this company and their fraudulent paperwork that their employee managed to scramble together. When your company is supposed to tow and store that's what is supposed to happen. Can't believe my son have been robbed of his medications and my families miscellaneous items. I will never use this company again and I hope this doesn't go unresolved or happens to another soul. Very very very disappointed and upset. A tow well done.
Eh it's copart--the Tulsa location is my favorite. Most locations, including this one, have you waiting around for a driver at the fence opening trying to flag down a forklift driver. Now what other place where you spend thousands and thousands of dollars has customer service where you have to flag down people to help you with your purchase? Tulsa does a better job and all they do is to radio out to the operators and they come to your vehicle with your vehicles. They even have a sign saying not to wait by the gate.
Copart has a lot of negative image so I went there expecting the worst. The staff were actually nice and helpful and there were no hostilities. Only grudge is a bit of deception with the car I bought. Both curtain airbags had deployed but the cleverly hid one side so o thought I would only have to buy one curtain airbag. I let it go though but I feel the need to write this
I called and the lady that answered the phone didn't even let me finish my sentence before she started speaking. No matter if you can help me at the time or not, please be respectful enough to allow me to finish speaking. It's called good customer service.
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