Instant Autos and More in
Brookland (AR)

I had some questions called and talked to Brooke. Very professional and kind to talk to. A good person for your company

Must go to!!! Ask for Brooke!! I had the best experiences with her!! Very friendly and will work with you. 10/10

I spoke with Brooke. I had a few questions that she answered with professionalism. She was very kind and helpful.

Horrible experience. 2 weeks after purchase of my 2018 Chevy Camaro my engine light came on so I took it to get a diagnostic test. I was told by autozone that it just needed a tune up. $900 later the car was running worse so Instant Autos was supposed to honor their warranty which came with a rental service provided because the problem that was diagnostic was a bent valve in the motor which they knew was like that when they put on the lot and even a mechanic can’t see that with a naked eye. So the motor was supposed to be replaced. Long story short, they didn’t want to honor the warranty and placed the fault on me instead.. the rental lasted 6 days before it started running hot. THE RENTAL! So now I’m stuck with no car and a letter in the mail that the car will be auctioned off and I’m left with a $19,000 balance from a car that didn’t even last 30 days. Credit ruined. But I will definitely make sure that their reputation is ruined as well. If I could rate 0 Stars I ABSOLUTELY WOULD! I had 2 referrals I sent to them so I only made one payment on the car which was the day I got the rental. I will never send anybody else! It’s already hard enough trying to get a car so imagine having an auto loan on your report from a car company that knowingly sold you a LEMON. Will never EVER EVER EVER be back

I was contemplating on getting another vehicle and called this place. I spoke with Brooke. She seemed so nice & wasn't trying to force me into buying, but it was like we were just having a conversation. I appreciate her & her time.

Came in to look at a vehicle the girl at the first desk to the right walking in gave me a dirty look as soon as I walked in and huffed like she was upset she had to work. Gave dirty looks the whole time, we decided to take our business elsewhere.

Towards the end of October, I purchased an SUV from Instant Autos in Blytheville, Arkansas. At the time of purchase, I was informed the vehicle came with a 3,000-mile warranty covering major components such as the engine and transmission. I was assured that if any issues arose within that timeframe, they were very good about taking care of their customers. Approximately three weeks after purchase, the vehicle began shifting hard and shuddering. I immediately contacted Instant Autos and filed a warranty claim. I was instructed to take the vehicle to their corporate location in Brookland, Arkansas—about an hour from our home. While inconvenient, we complied. The vehicle was dropped off and returned the same day. I was told the transmission fluid had been changed and that they “usually start there.” I was unable to speak with the mechanic, as I was told he was unavailable due to a doctor’s appointment. Later that evening, the vehicle began shifting hard again. The following morning, transmission fluid was leaking in my garage, making the vehicle unsafe to drive. We had to trailer the vehicle back to Brookland and file another warranty claim. The second time, the vehicle remained at their shop for over a week. I called daily for updates. On the second day, I was told a new transmission had been ordered and was awaiting arrival. A few days later, I was told the transmission had arrived and was being installed. The following day, I was informed the vehicle was ready. When I arrived to pick up the vehicle and asked about the new transmission, the staff appeared confused and informed me that no transmission had been replaced. The paperwork I was handed stated: “Found no issues with the transmission. Tires could be causing a bad shift ratio.” No one could explain why I had been repeatedly told a new transmission was ordered and installed when it clearly was not. Again, I was unable to speak with the mechanic. My husband told me to leave, and to continue driving the vehicle until a warning light appeared and to call back at that point. On 10/12/25—after making only my second payment on this vehicle—the transmission completely locked up while driving on Interstate 55. I was able to pull onto the shoulder, but the vehicle would not come out of park and had to be towed off the interstate. I contacted Instant Autos immediately and was told the only option was to file yet another warranty claim. I agreed and was told someone would call me back after speaking with the mechanic. No call was returned. When my husband followed up, he was again told the mechanic was “out to lunch,” despite it being late afternoon. We still have not received a call back. This entire experience has been extremely frustrating and disappointing. If a warranty is offered, it should be honored honestly and communicated clearly. My husband and I are new business owners ourselves, and we understand that customers are not always right—but transparency, communication, and accountability matter. We have deliberately not worked on the vehicle ourselves to avoid jeopardizing the warranty, yet it appears the responsibility may still fall on us. I am sharing this review to document my experience and will update it if this situation is resolved appropriately. At this point, I strongly encourage Instant Autos to improve communication, follow through on warranty commitments, and ensure customers are given accurate and honest information.

I had some questions that I really wanted to know before I went to check on a vehicle. I called and talked to Brooke and she was very professional and courteous. She answered every question with great.professionalism. instant auto is blessed to have her on your team.

Brooke is absolutely great! She was friendly, courteous and professional. She treated my wife and I like family.

Instant auto was a great help today and did everything they can to make something possible. Sara Jackson is your person to go to. She made all the magic happen and gave us great recommendations for cars.

Instant autos is the absolute best car lot I have ever done business with, not to mention their saleswoman Sara Jackson was amazing when it came making my purchase! I strongly recommend anyone to choose instant autos when looking for a vehicle and make Sara your “GO TO” ! She made the whole process smooth and easy! Definitely will be back for future purchases!

Called because i had some questions , talked to a lady named bonnie she answered everything for me and was such a sweet woman. Definitely referring my friends to this place for their auto needs!

Just want to brag on Bonnie! I called up there and had some questions and she answered every single one of them and didn’t complain one time! She was very sweet!

Bonnie was so kind and answered all of my questions. Her communication and customer service skills are outstanding, and she is truly there for her customers. I couldn’t have asked for a better experience.

Bonnie was an absolute gem; she was knowledgeable with all my questions; had a super pleasant attitude and overall just a super great experience.

Very simple process. HUGE thank you to Sarah and Amanda for staying after hours to help me figure out insurance so I could drive off the lot with my jeep! I LOVE my jeep thank you Instant Autos and more!!!!!!!

instant auto has some the best people working for them. they get you in and out in no time. I rate them a 5star so thanks to Amanda and Megan for being good salesman.

I Purchased My Car In May, Still Have It & I Dont Have Any Issues. It Was Easy To Get Approved If You Have All Needed Documents. Everyone Was Patient & Easy To Work With. Ms.Bonnie Is Very Good At Communicating & Payment Arrangements. ❤️ I Would Recommend This Place.

This dealership is amazing. Where else offers oil changes for the life of your loan. Bonnie is always happy to help. Finances and life get tough. And they always demonstrate understanding.

Purchased my vehicle from there with the help of Bonnie and let me just say, Amazing! She was super nice and helpful throughout the entire process. The environment was friendly and homely, and they definitely made me feel welcome. Highly recommend!

The customer service when I called and talked to Jamie in titles, was great! She really went above and beyond answering my questions and if she didn’t know, she made sure to find an answer from someone who did. The whole place showed me super service!

Called to ask some questions about financing, warranties and just general knowledge. Spoke with Bonnie, she was very friendly and knew all the answers! Customer service is a 10/10!

Bonnie in customer service is so very knowledgeable and was extremely helpful to help me. She is an asset to this company. Thank you for taking the extra time to explaining my plan to me.. Great staff and great inventory.

Love this dealership. Go see Bonnie and make your life easier . Free oil changes for the life of your loan. They will have you out the door and rolling in a flash . Will def be a return customer !

This is a great place! They help you with anything you need! Bonnie’s customer service is top notch! The entire team is great and goes above and beyond!

I highly recommend instant auto in brookland. I purchased my Chevy Malibu from them in October 2023 and have had no issues whatsoever. Bonnie along with the rest of the amazing staff have always been very helpful, polite and professional. Never had an issue getting oil changed when I needed it. I will buy next vehicle from here.

I got my first vehicle from here, and they have been very kind and helpful these past few years! Mrs. Bonnie has been very helpful! Everytime I call she is super quick to answer and makes calling for payments quick and easy. She also helps with any questions or concerns I may have and doesn’t hesitate to help me whatsoever.