Wonderful experience. Dispatcher very clear on ETA and cost. Driver Chris was timely, called ahead, was careful and thorough. Based on a prior review, I asked for “all-in” price. Was not disappointed. Highly recommend this team and will use again.
Chris came and picked up my car when no one else would I appreciate the advice and the conversation really helped me just calm down he let me vent and he took good care of my car and kept me updated thanks again
Very professional! Picked up my car in front of my office on the time they stated! Transported to the body shop quickly! Thanks! I will make sure to use you, if I ever need you in the future!
He was suposded to call before coming so he knew what was going on. Instead fool showed up in a flatbed with no tools and i immediately knew that he was gonna want to purposefully damage my car by dragging it instead of lifting it a few inches with swivel jacks(thier for special occasions only he claimed) to release it from being hung up. Everything he suggested would have ripped apart the underside of my car. Refused. Got my car off just fine with wood, ramps and a jack then drove it home with only the initial minor damage to my under shield inflicted uppon getting stuck. Will never call them again and will report this to the company that recommended them.
We had car trouble and needed it towed to a dealership 1 1/2 hours away from where we were staying in Branson. Once fixed, I called Bentonville Towing to see if they could tow it back to us, receiving a quote I thought was reasonable, however it was a different price when it was delivered. Once on the road, I called and spoke to Matthew. He went above and beyond to honor the price we were originally quoted. Thank you so much for what you said about “making it right”.
Shout out to Mr.Jimmy! Got there in 20 minutes, my car is pretty low and he had no issues getting it loaded/unloaded. price estimate over the phone is 100% accurate in the end, no extra fees are tacked on. Thank you!!
Very unprofessional .I called for flat tire and they accepted the call and said they were coming in 30 min. The line guy called and confirmed as well and after 30 min they called and said they had another tow call that is major and said we had to wait for 1 hr. So i had to call Roadside Services and they were helpful and quick.
Went above and beyond to protect my Audi RS7. Made sure my carbon ceramic brakes didn’t get damaged and had to use a snatch block due to the complexity of my car which was a lot of work but he didn’t mind which was nice.
Grant is a life saver! Arrived much quicker than I even realized was possible to air my tire up when my kid and I were stranded! Very professional. 10/10 would definitely recommend.
Chris showed up to tow our broken down car to the shop. Wait time was short for him to show up, was super professional and got the job done quickly. Went above and beyond to take pictures and send them to us to show where he dropped the car off at. Price considering it was after hours on a Friday was more than fair. Highly recommend.
Josh moved about $10K worth of tools in a massive toolbox along with a $3K welding table. Everything went great no issues. Took him longer to put up all 48 straps than it did to move everything! Highly recommend!
Adam and his trainee went above and beyond today picking up my car to tow to gravette for me. It was later in the day and I'm sure they'd had plenty of calls but still came to pickup my vehicle with good attitudes and quality service. They communicated well and followed through upon delivery.
I had the best experience with Bentonville Towing!! I got my car stuck on Saturday night and it needed a winch out service. I was so impressed how fast Austin got there! He was very professional & careful to ensure my car wasn’t damaged. The price was so reasonable too! If I ever need towing again, I’ll be calling them!
Had my toolbox towed recently. Boxes are significantly more expensive and a lot heavier than they look(think 10k+ and close to 1,000lbs empty) pretty nerve-wracking to watch it loaded and towed but these guys are awesome. This was my second tow with them and it was completely painless. Dude was super cool too. If you need to move a box, they're definitely the company to use
Completely unprofessional, argumentative, and dismissive of my concerns. Will never utilize this service again.
Called and requested towing for my dead EV. While on the phone i specifically asked for rollers for the back wheels, as the car was unable to be put in neutral and the parking brake could not be release. I was informed this would incur extra equipment fees, and i agreed to this.
When the truck arrived, the driver refused to use the tow hook and insisted on strapping to my rear control arms, then instead of rollers, pulled out plastic slides. When i explained why i requested rollers i was met with "i know how to do my job" and "do you want me to leave" threatening to strand me with my car. While loading my vehicle, the drivers side rear wheel slid off the side due to the inappropriate winch angle.
When i called dispatch to speak to the manager, i was informed I "never asked for rollers" and was then told about the slides and told they would have never sent the truck if i wanted rollers. I never would have agreed to the tow if they would have informed me of the slides. This seems like a blatant attempt to gaslight me, after they already had money they only then told me about the slides.
Even after multiple requests to ensure the wheels would not roll, the driver jerked and bounced my car by the rear wheels when attempting to unload my car. They know best, and the customers concerns aren't valid.
My son put his car in a ditch during a snowstorm. Rick with Bentonville towing did an outstanding job. It wasn't an easy tow. Car was in a 6ft ditch on its side. He was upfront with pricing and did amazing! Bentonville towing is on speed dial!
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