Professional Towing & Recovery LLC JunkYard in Scottsdale (AZ)

I had a nightmare waiting for Audi’s warranty service and called Professional Towing due to their star rating! Oddly I had called them previously after a car accident and both times they have been great!! Joel was our driver twice and is amazing! Great communication and very professional. I will hire these guys again if there is ever a need.

I don't usually write reviews, but I had to write one today because I had a flat and didn't know how to put a doughnut on...I called to just get the car towed, Ty showed up and not only did he change the tire and saved me a few $ but he also gave me a lesson on how to do it myself next time! Despite this unfortunate event, the level of professionalism and great service I got made this experience much more positive. Thanks Ty

I used Roadside Assistance for a flat tire repair. Professional Towing & Recovery was sent, and I'm so glad I lucked out and got a great towing company. I would use them again if I ever needed to! Johnny was courteous and called me to keep me updated on the status. He went above and beyond helping me and even gave me a quick tutorial on how to release the spare tire and replace it. Thank you for your great service!

Driver couldn't find my apartment even after explaining how to get to it. Upon arriving at my mechanics shop in front of customers used offensive language more the once. While my mechanic was dealing with his customer he witnessed the driver jackknife my truck into a space ( i have damage to my truck because of that ). The light on the hood of my truck from him towing was yanked off causing scratches ( have pics). Keys were left in my truck with the window down never given to my mechanic like he should have done. Then he proceeded to call me and lie about the situation. When i called to speak with a manager was told i would receive a call back never did. Called them a second time spoke with "dispatch manager " even sent pics of damage was told i would receive a call back because it was unacceptable the actions of the driver....guess what never received a call. By them not calling me to address issues furthermore tells me 1. They are responsible for the damage. 2. The witness were truthful and the driver lied. 3. This company is unprofessional regardless of what they call themselves. Don't waste your time or money dealing with a company that doesn't care. Plenty of tow companies that deserve business just not this one.

From the phone call to towing every one was very polite and nice. Robert took a look at my battery first and tried to recharge to see if it would start up. Unfortunately, battery was too far gone and wouldn’t hold the charge. It was convenient too, I was able to have it towed after work during the evening. Very happy with the service.

Tim is the BEST! Recommended! Fast, friendly service. Tim was so great and very helpful. He was very supportive when I was upset and made sure I got my car to the right mechanic. I thought it was the battery but because of his experience, he could tell it was probably NOT, it was most likely the alternator. And he was exactly right. He gave me a lift to the shop and the truck cab was clean and smelled nice, not like in the movies! LOL Thanks to Professional Towing and Tim

Wolf, truck 15 was an amazing help ! After waiting 3 hours for a tow he restored my faith back into this company. He jump started my vehicle, got it up on the bed or the tow truck and pulled it into my driveway. When I informed him I was a new mother he immediately got the job done.

Friendly professional driver went out of his way to help us get our car 30 miles home. After another tow company treated us abusively, it was a relief to hear this driver on the phone. He was timely, helpful, and very personable. Highly recommend this company.

The tow truck driver was very polite and courteous. Made me feel comfortable knowing my situation was being handled and that helped me calm down. I would recommend Professional Towing to everyone I know. The driver came quickly and I just cant thank him and your company enough for getting me and my vehicle home safely.

Good service. My motorcycle died on me and I called them because it was late and that was the only available service. The estimated waiting time was two hours, but they showed up in less than an hour. Quick and simple, loaded the bike, secured properly and I was dropped of very quickly, no hassle. A little bit in the pricier side, but the service was good and efficient.

They don't know how to estimate time, they said they will arrive in an hour, but it turned out to be 5 hours. Chris was so nice and experienced. He did the process smooth and carefully. Chris is a great and trustworthy employee

I had a break down with my daughter in the car and called for roadside service. Not to long after a truck came to help. This driver made a bad situation the absolute best. He was attentive, concerned, caring and careful. It was raining and cold and he made sure we were ok and safe.I was more than impressed if I could give 10 stars to this company and their tow truck driver I would. Thank you Leo #17! You made our day and we are more grateful than ever for you!!

these guys are so awesome! first accident ever and my friend called over one of these guys and it was an awesome experience, granted the situation. although the wait was longer (an hour and 30ish minutes), he called me and checked up when he was 15 minutes from me and to let me know when he was close and was super positive and upbeat. definitely the type of people you NEED to help you when you're caught up in a sticky place like that. billy - THANK YOU SO MUCH.

Daniel deserves some kind of award for the service he provided today. He was dispatched by my insurance to tow my car. He was knowledgeable enough to know that my car needed a jump, and was able to jump it even though I had already tried that. He left, and my car died like 10 minutes later while it was running. He came back and jumped it again and I left to go get a new battery. Guess what? My car died again in the middle of the road! And Daniel came to save me again! I can't thank him and Pro Towing enough. He was amazing. That is the kind of exceptional service that is hard to find nowadays. Daniel was a miracle today!

Had my Gmc Yukon towed today from Scottsdale to Glendale. Johnny was my tow truck driver and I rode with him to the mechanic shop my vehicle was being towed to. He was very friendly and very professional. Great guy. I used Professional Towing as a result of using my Insurance. I would call these guys any day of the week for my road service needs. No more AAA for me. These guys are by far the best!

My insurance company uses Pro Towing & Recovery. Johnny saved me and my van after a 10 day vacation and 12 hour drive home. I got a flat tire on my wheelchair van about 3 exits from home. Unfortunately, we weren't able to tow the van without possibly damaging the wheelchair ramp but Johnny stayed with me until a family member was able to drop off a spare. Johnny changed it for me and I was finally on my way home. He was very patient and kind and showed a lot of care for the vehicle. Definitely recommend these guys if you're in a bind.

First off, I called 12 other towing companies on the night of 8/24 around 10 PM when my lovely starter went out on my vehicle. NONE and I mean NONE of them even bothered to try and help me out. One went as to far as to tell me to leave my vehicle in the parking lot and they would come the following day. Are you kidding me? I should have called Professional Towing first as that would have saved me an hour. This company did not give me any problem and came right out in the time frame promised. If I could leave 10 stars, I would. Thanks again for the help getting my vehicle back without any issues. Now I get the fun job of replacing my starter. Should I need any more towing in the future, I will call PT&R!

I had a great experience with this company. The driver arrived sooner than expected. He was polite and very speedy. I got a flat in a seedy part of Phoenix and he showed genuine concern for my safety.

Took a while longer than the expected time for them to arrive. However, from what I was told, they were fixing a flat on the side of the road so I understand why it took some extra time. Once the tow truck arrived, everything was quick and easy with great customer service!

My insurance called this company after wrecking my bike on the 101 after an hour and a half of waiting. I found out the driver didn't know the difference between 7th St Andrew's 7th Ave. The driver then cancelled my pickup and sent me a new driver. I couldn't make it to the dealership in time and am now stuck taking my bike to a relatives on top of waiting to go the hospital. Professional towing is a bad joke. Next time I will pay the 150$ to have DPS call me a tow company. Update: Many months after my accident I finally received a call from this companies customer service department. They only wanted to know if I would remove my 1 star review. Unfortunately, that isn't possible.

The entire experience was positive. They called and confirmed the info my roadside assistance had given them and let them know the ETA. The driver (Johnny) was there in the amount of time I was told (not always what happens) and was courteous, respectful and most importantly, efficient. I would most definitely recommend them!

My truck had broken down and no one better than Scott from Professional Towing could of been sent like an angel from heaven. Great honest humble guy with a great attitude and even greater customer service, next time I need a towing service I will be using them again for sure!!! Thanks again Scott & PTR you guys rock! 💯

Honestly they were fast and good even the price is cheaper than the other companies. Truck 19 a guy his name was Ty he was a really nice guy and he was professional and fast like he really knows what he is doing. It was great working with this company.

Cody was very communicative and friendly. They are a professional towing process. Could be a stressful time but made me feel more reassured telling me about the shop I was taking it too. I highly recommend them!

Great service, arrived before the time given by the dispatcher. Omar was great!!! We accidentally locked our keys in our car, a 2016 Mazda Miata, and Omar was able to get the keys out in no time. Although it was more than a 100 degrees, the car was running, and the music from the radio was wayyy loud, and obviously very distracting, Omar got it unlocked without causing damage. Give this man a raise. Thanks.

Driver was excellent. All about getting the job done in a timely manner. Had to come from Mesa to Holbrook after hours and also gave us a lift back to Mesa because no rental car was available. Overall... Excellent service.

Well, first review ever because I'm not happy with this company. I was told 1.5 hours and that was fine, the tow was a bit late, but that wasn't really all that bad. The problem came around when he started taking off my wheel, that confused me because I asked for a tow, but I figured that he knew what he was doing. First off, he didn't have any tools that could take off my wheel in the first place, I have after market rims that need a hex key to take off the cap and a 6 spine lug nut, but they aren't too uncommon in the automotive world to where you shouldn't have those tools, and then the other thing was that his jack didn't work. A tow truck without a working jack is pretty ridiculous to me. After his jack didn't work he asked if I just wanted a tow and that's where I figured out that he didn't know that he was supposed to tow me in the first place. After that, everything went pretty smooth except for being at the tire place because of the confined space, but that one is out if this companies control. Anyway, I'm just really displeased with how he didn't even have the tools to perform a function if his job, that and the miscommunication between the dispatcher and the driver where he thought that he was changing a tire instead of giving a tow.