We are from Michigan and was broke down. He took the extra time, was very respectful and polite, very helpful. Took time away from his family to take us 100 miles away. Thank you so much. Would highly recommend this towing company.
After being stuck in on the side of the road for what feels like hours Eli got us taken care of fast. He was very competent, careful, and respectful of my car.
After getting into an accident on January 16th. My insurance said they were sending a tow truck to pick up my vehicle. Noone came. I had my roommate come pick me up to get my other ride. I went back and stayed with my vehicle till 9:32 pm. The accident happened at 1:20 pm. So I called Economy Towing the lady was super friendly to me and they were there in 15 minutes. The guy was super friendly and they only charged me 88.00 bucks. You guys are amazing. Thanks again for your help. Love , Lorraine Zwiercan
My friend and I got into a car accident and this place took my friends truck and when we got the truck back, we noticed our bags were GONE THROUGH (we are from phoenix so our bags were left in the car) and ALOT of our things we’re MISSING. TO BE SPECIFIC some of our makeup (yes gross i know), a purse, a coat, a pair of boots and a perfume bottle!!! Why are they going though our personal stuff?? Please be careful
Broke down on the Interstate late, and they came out and took care of us, Trevor was friendly and professional and friendly, I would definately use them again
Called Economy after a breakdown on I17. Very friendly staff and on time. They provided great customer service and would use them again if needed. Reasonable rates, great customer service.
hailey literally sits in the parking lot stocking cars to boot on finals week!! disgusting choice of business. have multiple pictures over weeks of the tow truck just sitting in the parking lot
Stay away from them! I had a blowout in July and the guy they sent had no idea what he was doing!! He was videochatting with someone to ensure he was doing his job right and was giving instructions on how to do it! I was only 8 miles away from the city and they decided it was best to turn back around for another 15 miles and pick someone else up! That took another 40 minutes and another hour trying to pick up both vehicles only to realize he couldn't. They decided to leave me stranded, 15 miles back despite me being the first customer!! It took another hour or so for another truck to come and had the audacity to say I had to pay for the added miles when none of this mess was my fault! (I didn't pay after clearing it up.) I'm lucky Geico service truck stopped and offered water as a I ran out due to being outside for 6 hours!! I wish I was kidding. The lady that helped and picked me up last was nice and she knew how to do her job. This was the worst experience ever and please just avoid it.
I was stuck en route to Edge of the World. Michael was very helpful and response time was relatively quick given the remoteness of the location. He was resourceful too.
I can’t remember the name of the person who helped me, but he changed my tire super quickly in the rain! Everything was arranged through my car insurance. Very grateful for the super friendly, efficient service! Thank you!
Excellent, super fast and courteous service. Wish I could remember the driver's name to give him a shout out (Jake, maybe?). My insurance company arranged the tow, and everything was quick and easy.
After running out of battery on my EV just outside of Flagstaff I called Economy Towing to see if they had a flatbed truck. The dispatcher was super friendly and helpful with all my questions. I waited about 30 minutes for my tow- which seemed really quick. I was super impressed with Nicki. She came out and was friendly and understanding. She loaded my car quickly and she suggested a closer charging station to use. Unfortunately my car wasn’t compatible with that charging station, but she was super patient and willing to help. Their rate was very affordable. I had a great experience and would highly recommend Economy Towing.
Jackie was so patient helpful understanding in a very stressful situation. Thank you Michael for coming out in the middle of the night and helping and listening and to get our RV and taking it to storage for us. You both are angels on earth. Thank you again for saving the day. I would recommend you over EVERYONE especially for the LOWEST price out of everyplace !!!! ANNNDDD WITH THE BEST CUSTOMER SERVICE !!! You guys don't take advantage of people in a bad situation. THANK YOU!!!!!
It was 10 o'clock at night. I had just picked up my little dog from the vet hospital in Flagstaff and still an hour and 40 minutes from home when my car started feeling like it was falling apart. It was terrifying. I pulled into the rest stop and saw that I was missing 2 lugnuts on my driver's side front wheel. Two lugnuts were loose and one was tight. It later turned out, the two that were missing, the studs had actually broken off. I didn't know what I was going to do. Economy towing was dispatched through my state farm roadside service. They were so wonderful. They let me know that even if they couldn't work out my issue, they'd still get me and my car home safe. They showed up in about 40 minutes from when I first requested help. They obviously couldn't fix the wheel, so they loaded us all up (me, my little dog, and my car) and got us all home safe and sound. The dispatch and supervisor were great, the tow guy, Michael, was wonderful. Thank God for Economy Towing. They really saved the day.
I called my State Farm Roadside Assistance when my daughter locked her keys in her car at work.They dispatched Economy Towing. Kurt arrived half an hour earlier than expected, was understanding when my daughter was unable to leave work to meet him, unlocked her car and left her the keys on her seat. So grateful I didn’t have to drive across town to meet him and that she was able to get access when she needed it. Kurt was very polite, professional, efficient, and respectful when talking to him. One impressed and grateful customer here!
I wouldn't even give this pathetic excuse for a company a single star, but I had to just to leave a review that’s actually worth reading. Today, I parked in the bank parking lot right across from the post office. I wasn't even out of my car for 4 minutes when they booted it! The girl, HALEY WAISS, who booted my car just casually said, "I can remove the boot for a small fee of $180!" Can you believe it? 4 minutes cost me $180! There were no signs saying "No parking," no warnings, absolutely nothing! I asked her if she saw me park and get out, and of course, she said no. Haley claimed she walks the area regularly with a boot in hand! I call total bullshit! She wouldn’t give me any information! I had to call the local police to get a report number for court, and even though Im willing to pay, I don’t think this worthless company should get away with this! With all the reviews piling up, we should band together and take legal action against this company! They deserve to be sued for their shady practices! I have photos showing where I parked that prove there were NO SIGNS indicating I couldn’t park there! What they’re doing is wrong on so many levels. I called economy towing and spoke to Jackie, who refused to give me any information. The manager's name is supposedly Trevor Smith, which was probably a lie. This company is deceitful, shady, and just out to rob people of their money! If you're interested in joining forces to file a lawsuit against this company, please comment below, and I'll get in touch! They can't keep getting away with this!
I rented a 26 ft RV for the first time for a festival and on my way out the Crimson dirt road near Lake Mary Road, I pulled over a little too far for another driver and sunk into some sand I was terrified the RV would tip over. I called Economy Towing and they were there in 25 minutes. When I got there I was crying and Michael was so wonderful and kind and reassuring. He patiently walked me through what I needed to do in the driver’s seat while he towed me out. The RV was back on the road in 20 minutes and Michael followed me out to Flagstaff to make sure I didn’t get stuck again. I highly recommend this company for RV towing and send a special thank you to Michael for being so kind, supportive and patient during a very stressful time.
This company was contacted and sent to help me by AAA after my battery failed. The driver was extremely polite, efficient and helpful. He took excellent care of my car and delivered me and my car to O'Reilly's Auto Parts at my request for battery replacement at night. Keeping their number in case I ever need another tow.
*LEFT ON THE SIDE OF THE ROAD * My rental broke down just outside of flagstaff about 20 miles. I called enterprise and they tried to source a ride for me. No lyft, uber or taxi available. I was at a loss. Being that I worked for a tow company before, I had some peace at least knowing I could get a ride from the tow truck at least into town. THINK AGAIN. Enterprise sent out ECONOMY TOWING, The guy with their dispatch im assuming called to let me know they were coming. I asked on the phone if I could go with driver just to town. He said no AAA wouldn’t cover it. I asked the driver and same thing. I started to cry, I was 100 miles from home on the side of the i-17. I exhausted all efforts to get a ride. I stood hopeless. A trooper came and waited with me. The driver with economy towing offered to wait as well but, honestly with how long it would take to wait they could have taken me to flag. The trooper was floored that economy towing would just be ok with leaving me there. Even he agreed it is ridiculous and was quite upset! It was near night fall, i called MURPHYS TOWING, explained the situation, they sent their service writer MICHELE and tow truck driver JASON in their personal car just to get me off the road. I didn’t know these people. They showed up, with cold water and carried my things to their car. These people weren’t even on call and they jumped in their own car to get me. THAT IS AMAZING CUSTOMER SERVICE!! It’s clear their service goes beyond just the job! Thank you for saving me from a dangerous situation. The 17 is no joke.
Sunday night, 8:30pm in downtown Flagstaff near Bank of America. We are travelling from Australia. Pulled into the parking lot and saw lots of signs about reserved parking. So found a spot near a tree and parked there, keeping in mind it’s dark and no other cars around. Came back after 40min to find our car had been clamped. Operator wouldn’t let us off, insisted on $180 USD payment PLUS taxes to make it even better. Way to go. Really encouraging tourism. I know we all have a job to do but some logic and reason needs to stand here. Yes I can read too and honestly felt I’d parked in a safe location.
DO NOT PARK OK 121 BIRCH. Economy towing company will BOOT YOUR CAR AND FINE YOU $180 WITHOUT WARNING IN UNDER A MINUTE, it’s basically robbery. That’s barely, if enough, time to read the sign (attached) which is not even in front of all the spaces and a bit hidden, which make it more sketchy. I know of a family member’s car and another man’s car get booted within less than an hour of each other and I’m sure there were many others that day and since. I cannot believe this is legal.
Such BULLSHIT! Boot your car and that is not posted on there shitty sign, was gone 3 minutes.watched the girl hide behind vehicles and wait for them to get out of there car and boots it. Can you please give people 10 minutes and then boot??? Watched her boot a guy that was getting a togo order. What a scam. I think people should hang out and tell the people that park that there is someone hiding in the bushes ready to charge them $180. Complete rip off! 0 stars and it's Sunday and no one is even monitoring the parking lot,so what's that all about? YOU DO NOT HAVE ANYTHING POSTED THAT SAYS YOUR VEHICLE WILL BE BOOTED BY THE STOCKER IN THE BUSHES!!!
If the big boss of the company happens to see this review, please make sure this finds the right tow truck driver. I don't remember his name, but yesterday (11/1/2024) around 3:30 pm my Subaru overheated and died at a 4-way stop in NAU. My hood was up because my engine was smoking and my car is a red/orange color. I had a male passenger with me. These details won't make sense to anyone else, but if you are the driver that helped me yesterday; you'll know.
I wasn't able to put my car in neutral, so he did it for me and got my car loaded up onto the flatbed. I got into the cab of the tow truck and got comfortable while he made some last minute adjustments. He recommended some winter vehicles because he wasn't sure if my car was completely dead or not. I was dropped off at my hotel and he placed my car exactly where I wanted it. Some of the details are fuzzy now because of all the craziness that happened yesterday, but if you were the driver that helped me in NAU yesterday, thank you.
Amazing service! Our car broke down in between Phoenix and Flagstaff, they came very quickly, he left us on our hotel and took the car to the mechanic. Alonzo did everything in his power to help us and make us feel comfortable.
Shawn was absolutely amazing! He was quick and very responsive. He was able to help us bring our dead Tesla back to life Highly recommend him for any towing services!
3883 E Industrial Dr, Flagstaff, AZ
Website
