What clients say about M & R Auto Dismantlers in Hereford (AZ)
Good luck if you go there to use their scale that they advertise and offer to the public for a fee. We got crap customer service- waited for about 15 minutes for Mike since apparently he is the only who can run the scale. He asked what we wanted so we told him we’d like to weigh our truck then bring our new trailer back to weigh it and asked IF we could weigh the trailer by axel. He started saying he didn’t know… that’s a lot of work… we thought he was being funny and joking but then he said he didn’t have time for “all this” referring to the other work he was doing and now our request to use the scale. We then realized he was serious and actually upset- we told him never mind we’d go somewhere else. As we were leaving he made a comment about they don’t make enough money from customers using the scale.
Seriously don’t offer a service if you don’t want to provide it to your customers, or up your fee so it’s “worth your time” but if you do that maybe provide decent customer service. Totally unprofessional and absolute crap customer service.
Montys always get my most difficult job done at a reasonable price. And I am a mechic but some jobs are best handled by certain mechanics. They have the expertise that always get it done.
Been going there about forty years always used to get parts my self
Liked it better back then. Bought starter for Ford truck this week got wrong one just my luck.bolts are even wrong should have payed attention
Called looking for a lens only for my 2019 Chevrolet LT3 pickup's 3rd brake light. Didn't say whether they had one or not, just that he'd sell the complete assembly as it wasn't worth his time to sell just the lens and that my truck was already 4-5 years old and only worth "about 70k"... didn't get his name wrote down, but he was a rude prick... ordered one from a salvage yard up north for $35
These guys are great! I had a stuck bolt on a piece of machinery that I just could not get off by myself. I called and asked if they could help, and they were able to bust it off in a minute. Very friendly guys.
They told me they had the transmission in 4x4 and they were wrong..i couldn't believe it but they took my transmission and replaced the tail shaft with mine and had there transmission guy go threw it and freshen it up. They also went above and beyond when they put a filter kit in it and had it delivered to apachejunction 4 hours away the very next day.im blown away by their customer service and dedication to their word. Id recommend them to anyone and tombstone is only 30 min away so its a good day trip with the misses. Weve dept with them twice and it tge best most knowledgeable junk yard in AZ.
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