Just as you would expect from people that run a junk yard in the middle of nowhere. poor charter traits and I would say just laziness from a company standpoint. Maybe I’m just upset for having been told a part was available from someone that clearly didn’t look, as well as driving two and half hours to find out. As well as a lack of knowledgeable staff, they had to ask me if the 2001 Ford Ranger I acquiring parts for was an electric vehicle or a gas vehicle.
My recommendation would be to kindly ask if they would physically check to see if they had the part before wasting your time. I wish I did. My mistake. Also go on a sunny day and grab a cup of coffee to help with the disappointment.
Is this business still open? I've called 15 times over a week and never have talked to a person. Called in the morning afternoon different days never an answer never a call back.
Front guy forgets everything failed to follow all agreed. Part wasn't removed because he forgot even after confirming by call few times and providing payment info. Give the guy a sticky note or something at least so he can remember.
Needed a part they don’t make anymore for an s10, they have a big selection of older vehicles that a lot of other yards don’t, employees were helpful, price was reasonable
So my family and I left out this morning at 9:10 am this morning and got here at around 10:30 am and we didn't leave the yard till 2:30 pm. I am beyond disgusted with the young folks that work there they refused to stop there lunch break to help my spouse find the vehicle that had my car part. Until they heard my additude and my tone of voice. Like seriously. I've got kids in the car and all 3 had to pee a long with my self and sitting for 4 hrs wait to find the vehicle with are part and then to pull it out is flipping reculous. I called the night before they should of already had it pulled out for me. It just sucks that we git treated like this due to my car's part shortage. The old guy with the cane though was very sweet and kind and he was the one I talked to last night and I wouldn't be of expected him to have pulled the part due to him having to use a cane to get around. Come on u younger generation get ur crud together.
Drove over an hour to this place, spend $125 on 2 parts, asked if I could take the newspaper one of the dirty parts was sitting on, picked up their shipping tape dispenser to tape the newspaper so it wouldn't fall off, Guy at the counter says " I said you coukd take the paper, I didn't say you could tape it all up".
Guy sitting beside the counter says to me " "Tapes expensive Lady!"
Are you KIDDING ME???!
I pay you over $100 for parts and you can't give me 2 pcs of tape to wrap the greasy part I just bought??.!
I wouldn’t get parts here if you had a option first off they have no problem lying to you over the phone or right to your face, I don’t think they know what customer service is or they just don’t care what your saying not quite sure. And they don’t really seem to care about anything but getting your money as soon as possible.
Awesome company, these guys do a great job and they are honest. They double check all their work so they can ensure you are getting the correct part at the best price. Troy was very helpful in my transaction. I'll definitely keep them in mind for the future
They were polite, had the part I needed, and most of all, charged an appropriate price for a used part unlike another nearby salvage yard. I'll definitely be back next time I need a quick part. Thanks for the good work!
Said they had part but 3 weeks to pull it ridiculous. Then said another yard had part went there they kept me waiting all day then said didn't really have part. Called knik back next day wouldn't put me on list to get part till drove back to verify right part then raise price 60 dollars more when sent someone to check on part I live 350 miles inland. Rotten service.
Needed a simple switch off of a door. They had the part. It was an extremely easy part to pull but they would not let me do it and told me it would take them 3 weeks to pull it. Went online and found the same part for less money including delivery and had it delivered to my door in three days. I like to support local businesses, but some are not worth my efforts to support. I will not be going back to this yard.
Been go in here for 15 years. Used to be a great place. Can’t get anybody on the phone. Can’t get anybody to return calls. I’m sure they’re struggling logistically and I understand labor shortages etc. etc. Not my problem. Answer your phone or take your business off Google
These guys are the worst ive ever dealt with 1st of all took them 4 months to pull a motor then they only offer a 30 day warranty that starts day of sale not day of install then when i brought the core back for a refund they refused bc of no original reciept quote " i dont want to make a copy" from the same salesperson. I suggest northwest autoparts they give a standard 3 month warranty with a option to purchase a 1 year warranty they will find you the part even if its outta state and have it in 2weeks time. I only gave a star bc you have to to post a review they dont deserve that much.
Terrible communicators. Spent 3 hours and 50 bucks in gas to drive out from Anchorage because they said they had something, but after I spend an hour looking for it and find it, they tell me that I can't buy it until they look to see if they already sold it to somebody and even though it was all disconnected and just laying there, they couldn't have somebody walk over and pick it up for me. I could have easily picked it up myself and walked it to the office, no pulling involved.
I do not give out bad reviews lightly. I purchased a part on January 7. Four months later after calling faithfully every couple of weeks I am told the part does not exist. They took my credit card three times. I called them 5 times for follow-up Feb 7, March 2, March 15, March 16, April 1 and today, and was assured that I was on their list. Knick then called back and stated they do not have the part. I am not giving a bad review for the above, though. This happens in this business. What I am giving a one star review for is after they so obviously dropped the ball, they were completely unwilling to help me get the part from another salvage yard in their network. I wasn't looking for a refund or a special deal, just for them to pick up the phone and call a L48 yard and get the part that is right on the screen in front of them. In short, they didn't care.
I was looking for a door; the guy there told me he had one in great shape; when I got there the door was rusted from the inside out with the inner panel peeling back from the rust; this guy wanted to charge me 40% of the $250 part for pulling it off the vehicle. I refused to pay that much I gave this guy $45 for lying to me about the condition of the door and taking 3 hours of my day to drive out there to find out the door was junk. He also will not share pictures of parts; Opportunist in wait is how I describe this business and it's practices. Questionable moral values. AVOID AT ALL COSTS! BUYER BEWARE!
Zero stars. Terrible customer service! I called for a status report for 3 days in a row because each day I was told it was “being worked on now.” The person answering the phones finally told me, “two weeks out.” That was after I was told two weeks prior that it was two weeks out. He finally told me calling and bugging them would make it take longer. The part I was looking for takes 10 minutes to remove from a vehicle (which I offered to do myself). I understand the staff shortage everywhere, but treating people rudely is not acceptable. The amount of time he spent being rude on the phone with just me was all it would have taken to pull the part.
There the only place that had the alternator I needed (used). I got there just in the nick-of-time. But they were still personable, they didn't try to rush me out the door or anything like that. The guy I talked to knew his stuff. All a round it made up for the drive out there. Not to mention the $ you can't beat it.
Good place to go for used parts. Only place that had the part I needed. Friendly customer service. Seem to know what's going on with most parts. Will back up part of wrong. Just got to give them a chance or they will return money. No question asked.
Was just told it would take 3 weeks to pull a tail light off a vehicle. It's faster to have one shipped from the lower 48. Come on guys, it's two screws and 5 minutes of time. Very disappointing.
If I could give zero stars, it wouldn't be low enough! I really wish I would have read these reviews prior to conducting any business with this despicable company. I live in Anchorage and called about a specific tail light which they said they indeed have. Drove out, picked it up and when I got back to the shop it was found that they had mislabeled the light for the wrong side! I called to inform them of this mistake and was told I would get a call back in a few minutes. The next day I received a call and they left a recording stating that I could return the part by 3pm. I drove back out and was told they needed a receipt. This was not mentioned in the recording and it was the same man in each of my interactions. I can understand company policy however asked for a compromise such as me leaving the part their, returning home in Anchorage and email the receipt. I was told “nope” and then a gentleman who later identified himself as the owner, Mr. Webster, proceeded to tell me everyone always always wants to tell him how to run his business. If that wasn’t worse enough, he stated I must not be running a good business if I needed the money back so bad! I literally have never in my life been treated with such wretched customer service. I will make it a mission of mine to warn every possible patron I come in contact with to avoid conducting any business dealings with this establishment.
I will never do business with this company ever. Did a search of parts for car, and with car broken down, a friend elected to drive out there to get the part. Emailing them over a week prior, they said nothing about needing to take any parts out of any vehicles they stated numerous times on the phone and by email that they had the alternator in stock,
My friend arrives on Saturday only to find out the part was not the right one and the staff even after hearing that this was our only hope, flat out refused to allow him to take the part or have one of their staff do it. They told him to get on a waiting list and they may have got to it by next week.
Our friend had no choice but to come back to Anchorage without a part I have never seen such disgusting customer service in my life and I am shocked by their unwillingness to help when we have basically no money to afford a brand new one and they were all we could afford. I know companies have policies in place to protect their liability but after all this is still Alaska and we are used to strangers helping strangers in times of need I guess the workers at Knik Salvage are too busy and forgot where they live.
This might be the worst place to try and use in the history of salvage. The people at the counter will ignore you, and when they do finally care enough to talk, they're rude as hell. They don't properly inventory, so they make you walk the lot to find parts because their system says they MIGHT have it, but aren't sure. They don't permit you to pull parts, so you have to wait and let them pull it which can take days. Because of the bad customer service even if they do pull a part, good luck with them actually calling you to let you know they did. I used them once to find an extremely difficult to find body piece for an '89 GMC, that I could not get anywhere, even online.
On top of all of these issues, they're ridiculously overpriced. They wanted $275 for a used, damaged, non-color matched hood for a car when I could order a brand new one, with shipping for $300 that was paint ready and pristine. Needless to say they didn't get anything from me.
I can't stress enough that no one should use these guys. They're just here to prey on people that aren't smart enough to know better or are desperate to find a part.
These dudes are great. They had a part for a Saturn that no one else in town had, charged half the price everyone else was asking, and they do a military discount. Friendly and quick service. Would reccomend to anyone.
They had the parts I needed. I could not find the parts elsewhere for a 1984 van. I asked questions about how to instal the windows myself. They answered all my questions and were thorough. I recommend them because they were efficient and they know what parts they have in stock. I did not need to wait long. I installed the windows like they told me and I am very pleased.
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