If I wanted to choose the right people to make a first impression for a new vehicle owner, I would, hands down, choose the workers here. Having my bits and pieces of visiting auto parts stores, this store not only ensures you know you're being taken care of but you're also being taken care of by people who know what they're doing and know how to treat people like real people. People who have many years of experience working with cars or people who are just wanting to own one and take care of it, they have the right people who can assist you.
Knowledgeable and helpful staff. If you need specific parts and they don't carry it or have it in stock, they can typically order it for you. Never had a problem going to this store. Helpful staff.
As someone who lives in Seward and this being the only place to get parts. You all suddenly change your hours and days open, really sucks. Like the weekends are the worst possible days for you all to be closed. Then, when I do order parts, I don't get a call that they are in or ready for pickup. So, I had to drive to Soldotna to get the parts I needed.
I’ve never seen such fantastic service! Got a flat on construction coming in to Seward. Not only did they supple a free use of a compressor and sell me a patch kit, but the fellow got down on the ground and installed the patch for me, as I’d never done it! That’s guys are awesome and really care about our community!
Ray and the guys were very helpful this morning. We had a nearly flat tire, tire shops closed Sunday, when I called Napa they said I was welcomed to use their compressor to keep me going on the slow leak until I could get it repaired Monday. Great hospitality and much appreciated.
Went yesterday to napa, gave us the wrong part husband went back got there at 3:25 the doors were locked, employees were standing outside and stated they can close when they want. Husband explained they gave the wrong part to me and they still wouldnt go in and exchange it. Howard in soldotna was very good and was truly sorry for the way seward handled this.
The part's are good , service can be tough at times . The thing that is a set back for using any of the store's is COST 🤪 . Everyone 1 speak with has the same thoughts high cost for product , and in places like Seward , Eagle River Wasilla , Palmer , Soldotna can have tax added to price varies
freindly staff they try there best to get you what you need and are fairly knowledgeable so they can usually can ansewr any questions you may have. things have went down hill a little lots of wrong parts most parts aren't in stock then they charge you for shipping might as well order parts online and ship to your home or Post office I can see if it's some odd ball part but a napa starter or whatever I shouldn't see shipping charges on store own products and twice I had the parts sold to someone else after waiting almost three weeks. they are great guys there they do try hard to help I think slot is there computer system seems a little outdated a plus is they usually have good deals and a good selection of tools for a fair price
Had all the parts I needed, to be able to get my car fixed to head home to Fairbanks, staff was knowledgeable and friendly. Couldn't have a better experience!
I haven’t written a review in years but I had the best service from Jon at Napa and thought a review was in order. We came in frantic, having electrical issues with our RV, and not knowing anything we could do. Jon spent extra time with us and came out to help with the RV and take a look. The amount of care and concern he had for his customers is unheard of these days. He found us the right piece and then helped up fix up something else so we could be smooth sailing. We had a problem that we thought would last us all day to solve. Thanks for Jon at Napa, we were able to only have a 20 minute detour and were back to enjoying our wonderful time in Seward. He even told us tips to do in the area and drew us a map to where we could see salmon. To say he went over and beyond is an understatement. If you are ever in there, ask for Jon, he will give you an honest answer and help you as if he was your friend!
Excellent customer service experience. A guy that works there named Dusty,went above and beyond the call of duty.I bought a fuel pump there and forgot my receipt on the counter.When I got home (4hrs from seward,) I went to install the fuel pump and realized i didn't need a fuel pump at all, but only a fuel filter. Without my receipt and being 4 hours away from point of purchase,I was screwed. I called and talked with Dusty at the Seward Napa and he was able to look up the transaction and fax a copy of the receipt, to my local Napa store, where they happily refunded my money and sold me the fuel filter I needed. Without Dusty's help, I would have been out $200. Not only did he save me $200 but he made me a Napa fan. I will now buy all of my auto parts from Napa,just because I was treated so well. The Seward napa is full of friendly,eager to help employees. If I had it my way,I'd give Dusty a raise for his willingness to help a customer in need. A big ol fat raise too. 5 out of 5!
They can't help you cause there afraid of law suits , thank God you've got more than 1 person working there,the first guy couldn't even get the right battery for my truck 🤔
Came in and asked about certain parts. Apparently they didn't have anything like I was describing in stock.
The next day I came in looking for something else and found exactly what I was looking for the day before
The older guys are awesome. But if you don't get them, plan on the others not know anything, slower than dirt and will not acknowledge you because their girlfriend hangs out there with nothing better to do. Aside from the remedial staff members I'd give it a 5.
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