Let's be honest, it's an auto parts store, and NAPA is the gold standard in that. The customer service can be off-putting at first, they are a little gruff, but know their stuff, and warm up quickly. Most good mechanics are gruff by nature, so take it as a sign that most of these guys know what they are talking about! Not something you'll find at many retail stores! They don't have anything special, but do have most of what you need and they can get you the rest. Have gone out of their way for me many times and I greatly appreciate it. I consider NAPA a keystone in keeping any community running. Great job overall guys, thank you!

Malachi Thorington

09/05/2024 13:43:07

I was pretty seriously injured in this store today putting a battery on a broken shelf. Employee unenthusiasticly gave me one bandaid as I bled on the floor from two fingers. The attitude was I didn’t matter and my safety was no priority. Thanks for the core charge mention.

Nicholas David

06/13/2024 02:03:57

The staff seem to know what they're doing and while they didn't have what I was looking for, they did help me find an adequate alternative. Based on some of the other reviews I was expecting to be treated much worse. No, the staff didn't roll out the red carpet for me and give me the VIP treatment but why should they? I was there to complete a transaction and get on with my day. That's exactly what happened so I'm satisfied.

A. v.W.

11/16/2022 22:37:07

Always helpful and ready to make suggestions to keep you running

Sitkan

05/18/2024 20:43:30

Fast and friendly. Pie was done perfectly. Parmesan bites are incredible. I'll be back for sure

Matthew Weber

02/06/2024 03:34:59

The products are fine and the staff is usually knowledgeable. Prices are high but not outrageous. My beef is with the customer service. Some of the worst in Juneau. Never a smile when you walk in. Generally not friendly interaction. I always feel like I'm an annoyance to them rather than the guy walking in with the wallet. Not once have I been thanked after completing a transaction, which always involves me giving them money. I often walk out of there gritting my teeth because of the disrespectful treatment. This has been consistent there for years, obviously tolerated by management. NAPA is usually my last resort.

Robert Deering

05/07/2020 02:12:30

⚠️WARNING!!!⚠️ I ordered some parts that had a core charge online and have them delivered to my home. Afterwards I was told the local store will not accept anything that was ordered online. NOW I'M OUT THE CORE CHARGE!! Do not order any parts online that have a core charge..learn from others mistakes.

J.R.M.Y R.S.L.E

06/14/2023 22:10:36

Great owner and counter guys, sometimes you have to guide them to what you need but they get there 😉

Kinley Lee

07/17/2023 19:26:02

Their staff is beyond accommodating, entertaining and look as if they truly enjoy their jobs. They help me find certain parts and even went so far as to change my tail light for me to show me how to do it next time.

Mary Spain

05/25/2019 02:48:22

Staff was very helpful. Knowledgeable about the products. And pulled my items for me and ,asked if they could do anything else to help me out..

Vanor Blake

11/30/2020 00:38:12

Great service here. No where else in town had the right pump for my 99 Dodge. They had it for same that I'd pay on line and were super courteous.

Joan Marie Van Gasken

07/31/2021 21:23:40

Shout out to Moose and all the very helpful employees at NAPA. Thank you Moose for helping me with my A/C! You rock! My take away was when you told me that when I use my defroster I'm also using A/C, so to save on my A/C I will only use my defroster when needed.

Marla Johnson

06/26/2019 18:51:02

Customer service is absolutely detestable. This place is a group of parts store clerks with a know it all, smart-a attitude who don’t even realize most of their customers probably know more than them when it comes to their vehicles.

John Parker

02/09/2021 16:32:03

Juneau napa sold me a broken part. They close at 6pm. I was there at 6:01 workers standing at computer looking at me. Turned and walked away. I called and asked if they would still help me and said no. Great customer service. ...NOT. I WOULD NOT USE NAPA

John Negley

11/15/2019 03:13:14

If you have any questions for the staff, keep them to yourself. Even asking if they have something in stock is sure to rattle their fragile little tempers.

Ryan Walker

01/29/2022 18:59:26

Terrible return policy

Timothy Hill

06/26/2024 21:07:07

Great customer service, the guys are knowledgeable and help you with any questions you may have.

Sara Gregory

10/07/2021 01:43:55

Not where you want to go shopping for auto parts if you want any help.their staff is become accustomed to catering the other businesses and commercial needs more so than the individual. If you have a question my advice don't ask.

Dorothy Williams

06/15/2020 04:20:15

Went in for new battery for car, they had it in stock and good price!

Omar Guzman

12/19/2021 22:53:33

If your in Juneau and need to get parts for you car this is the place to go. They are very helpful

US Army Anchorage North

09/20/2021 22:58:48

Great services for all autos foreign and domestic.

Johnathon Elmalih

05/02/2023 02:03:27

Theyve got what you need . A little pricey but no online guessing there.

Daniel Roberts

11/05/2021 23:20:52

The guys there now their stuff and are very knowledgeable.

Jason Grimm

10/17/2018 16:46:37

Has allot of stuff you don't see at other stores in town, including stuff to do body work.

Michael Graff

06/13/2017 06:06:06

Good staff know there job

Frederick

11/08/2022 14:54:17

Not friendly, less than helpful and extremely expensive.

JD Mackley

07/15/2017 21:41:32

Love Napa their always so helpful and resourceful

Deb Rodriguez

06/21/2016 03:41:08

Helpful and good customer service.

Bret Burnett

07/25/2020 09:26:49

Helpful and friendly customer service

Kari Hull

09/02/2019 00:09:07

Unpleasant experience with price gouging.

TONY CURTIS

07/24/2020 06:46:50

Address:	9110 Mendenhall Mall Rd, Juneau, AK, United States
Phone:	+1 907-789-4133
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 75 Reviews
ZIP Code:	99801
Open Hours:	7am - 6pm
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		7am - 6pm
Monday		7am - 6pm
Sunday		Closed
Tuesday		7am - 6pm
Saturday		9am - 5pm
Thursday		7am - 6pm
Wednesday		7am - 6pm

NAPA Auto Parts - Glacier Auto Parts JunkYard in Juneau (AK)

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