O'Reilly Auto Parts JunkYard in Juneau (AK)

The staff was great and even helped me install my wiper.

Good place,alot of empoyee changes but still get it done

Horrible manager. After getting the wrong parts I went into the store, gave them my vin number and vehicle details to verify the parts I bought would fit my car. After recieving the wrong parts a second time, I returned to the store and was denied service, called names by the manager (fritz), and kicked out. The other staff were helpful and pleasant, and did not understand why Fritz wouldn't let them sell me parts they had in stock. Extremely disappointed with Juneau's O'Reilly! The store is also very hard to shop due to the understocked shelves and walkways overflowing with unorganized pallets of merchandise that won't ever make it out of the boxes. Maybe time for a new manager?

Ordered replacement bulbs for my vehicle's low beam headlights on Wednesday. Arrived and was notified on Friday. Employee there was able to assist with installing them on site when I picked up my order. Also appreciated that the employee told me that he would try as some vehicles changing this type of part can be more complicated.

Friendly and professional place, little too busy, though

They have what you need for the most part. Fair prices. Return policy is good, especially if you have an account with them and setting that up is easy. And it's right nextdoor to Costco

The staff are great and know what they are doing. Super helpful and kind.

Alot of helpful people that work there that seem to be knowledgeable about the parts they sell. However there are a few people that seem to be unaware of the importance of getting things right and the consequences that occur when they are wrong. Overall nice store, good selection, and little 50/50 on the qualified versus the clueless employees.

I bought wipers for my Sprinter van at Walmart and ended up thinking I was too stupid to install them when I couldn't figure out how I went to O'Reilly's and the gentleman there explain to me that they couldn't be installed in my van ,I needed ones with an OE suffix Sure enough, with the OE suffix the wipers went on in 30 seconds and it was no big deal.. THANKS

Sometimes their service isn't the greatest. It really depends on who's working when you need help. The best part about them being here is that they have prices on parts that are competitive with Amazon, and even some online retailers that specialize in the sale of auto parts, which is fantastic for Juneau. If you want to buy parts from these guys, I would advise you to check for what you need ahead of time. Their website tells you what is in-stock at your local stores, and you can even check each part to see if it'll fit on your vehicle with a tool on their website. From there you can buy online and pick up in store to guarantee you get what you're looking for, or simply set aside the part numbers so you have that on-hand if they recommend a different part. Their core charges on parts are very reasonable, too - high enough to still motivate you to bring back your old parts, but not so high as to cost as much - if not more than - the part itself. For reference, I recently had a brake job done by an auto shop in town - it cost me a few hundred bucks less to just go over to O'Reilly's and buy the parts myself without any sort of discount than it would've cost me to let the auto shop buy from their supplier. That's how inexpensive these guys are compared to the competition.

Service was phenomenal, prices were matched like advertised said plus even went a couple extra $ lower or thru in a bonus.. Only problem I had was there was no garage no mechanics on site every auto dept. Store should have one on site just never no when you might need one

Very pleased with your service. I needed a locking gas cap for my pickup. They did not have any in stock. They ordered it and I had it by the next day. Thank you very much for your customer service.

Went to get the free electronic check that is advertised in the window. Was refused. The sign said nothing about if the owner deemed it necessary, it cost them nothing but 5 minutes of their time. Will be filing a consumer complaints with the attorney general's office.

These guys would rather argue about who took an initial order than focus on getting the right parts to you. Always late, always forgetting to ship, and less than professional. Do not recommend at all. Four separate occasions that there has been some kind of screw up getting parts for a very common vehicle. This shop is worthless.

Very helpful and knowledgeable. They have what I'm looking for at least 80% of the time.

Never had a problem . Only with the new guy who started giving me attitude and slammed stuff around because i asked him if he had a certain car part. It was listed in store on website. But apparently the website isnt accurate . And didnt even bother looking for it.

The workers were very helpful and knowledgeable. I appreciate their insight, wisdom, and guidance.

Who ever picked up the phone was very rude and unhelpful. Spoke super fast. Would not assist in finding what I was looking for. Told me I need to find out myself what the part number was. Recommend not to buy from them

Staff could be a little more professional. Though I've needed parts that they did not have and they were able to have them shipped from Anchorage by the next day at no additional charge.

Four and the team at O'Reilly is amazing, they helped me out with battery issues and even helped install a new one. Will be shopping there again.

Robert was great. He helped us with changing out the headlight on our truck. He also removed and disposed of a dead bird caught in our grill without us even asking. Thank you Robert

Saved the day with some full thread 3/8" x 2 NF bolts. Very helpful crew! Keep it up!

Good people and good stock for what I was looking for and if they don't got it they can order it for you.

The staff was super helpful, got me what I needed, replaced my wipers for me, and gave me some advice (new to town) on where to go for car service. Well done!

They will look up anything you need and do it with kindness! I appreciate their customer service greatly!

Pretty good, but stay away from parts made cheaply built and harder to return.

They shipped to me in a rural area. They inadvertently sent the wrong part, and gave me an absolutely FULL refund, no questions asked!!! I thank them for standing behind their service!