Great towing service. Called in the afternoon, they promised to.bring our truck home the same day. Worked until.10:45 pm to follow through on that promise. You need a tow, call these guys. Wonderful service.
If I could give Doug and S&S Towing 10 stars, I would. In the middle of a -41°F deep freeze and the holiday rush, Doug was a literal lifesavers. I initially had to tell him no while he was already on his way because my rental company (Avis) gave me false hope of help. When that fell through a few hours later, I reached out to Doug directly. Without a second thought, he agreed to come back out in life-threatening temperatures to help us. He towed our rental safely from Pike’s Waterfront Lodge to Glacier Garage with a very fair and clearly stated fee—no hidden 'emergency' surprises. Doug even went above and beyond by trying to jump-start the car one last time and calling the repair shop ahead of time to let them know it likely just needed a thaw. In a season where every other company was 'too busy,' Doug showed true character and professionalism. If you are stuck in Fairbanks, call Doug. He is the best in the business.
I would like say big thanks to Doug! We accidentally drifted out of the road and stuck in the snow in the mid of the night, Doug responded quickly and pulled us out in a minute. He is a decent and professional dude!
I called 4 other towing they all said they are full booked. This company Fast and friendly. I forgot the name of the guy who came but he was very friendly
Douglas came out to help with my Sons car on the AFB, he was Awesome from start to finish, offered expertise and solutions to the issues. Would highly recommend!!
When I wrecked my truck, and they were my first call, but were super busy. I called a few more services and none answered until I accidentally called S&S back. They made time to come out and recover my truck within a couple hours. The driver that came out was super friendly and patient. Definitely would recommend S&S to anyone that needs a tow.
We’ve used them multiple times now and have been lucky enough to get the same driver, Doug, who has provided fast and super friendly service every time! They’re quick too, to us in less than 30 mins every time!
Having to tow a truck whose tire has come completely off the truck isn’t easy and Doug finds creative and safe ways to do it!
Broke down outside healy heading to Fairbanks. This was the cheapest same day towing I could find. Glad I did. Very nice and helped me from being stranded on the road all night. Will def recommend.
Great company to work with. While it wasn’t an emergency today it was still a same day “scheduled” tow. I called a few other places and they gave me estimates and they were significantly higher. I don’t remember the guys name but he was awesome. Even when I had some things come up and had to shift the original time he was super flexible and down to earth. I can tell you S&S has earned a customer for as long as I’m in the area… unless insurance is paying for it haha! Def recommend using them! #666Tow4lyfe
Really helped us out after our car rental company basically left us in the snow. Was stuck in the car for 10 hours and all the other companies were charging 3 to 5 times the amount
Rude, terrible customer service terrible attitude got loud with me over the phone... was asking to retrieve my house key was hung up on 4x after being questioned about my property. Asked months ago to set up to get car towed out of their yard was told “ that’s too much money out of pocket let insurance handle it”. Most terrible towing company I’ve ever encountered. No manners just ridiculous. If I could give -50 rating I would.
Thomas at S&S Towing & Recovery Fairbanks provided outstanding service when I needed a tow on Eielson AFB. He was professional, prompt, and incredibly efficient, making the entire process seamless from start to finish. His expertise and attention to detail were evident, and he handled everything with precision and care.
What stood out most was his professionalism—courteous, knowledgeable, and committed to getting the job done right. For fellow servicemembers and anyone on Eielson AFB, I highly recommend Tom and S&S Towing & Recovery. Finding a reliable, trustworthy towing service is crucial, and Tom proved that he’s someone you can count on.
If you ever need assistance in Fairbanks or on base, this is the company to call. ⭐⭐⭐⭐⭐
I had the best experience with Tom’s towing service! He was professional, punctual, and handled my vehicle with great care. From the moment I called, he was friendly and reassuring, making a stressful situation much easier, and he knew exactly what he was doing. The whole process was smooth, and his pricing was fair and transparent. If you ever need a reliable tow, Tom is the guy to call. Highly recommend!
S&S towing got our totaled car out of the woods in -22. They were kind to us when other companies got mad at us for Agero leaving out information that was extremely important to them. They understood how the insurance worked and reassured us that they would get it done. I really can’t thank them enough, especially Thomas who was the man on the ground getting our vehicle out. He did an amazing job even brought out a skid steer to get it done. Hopefully we never have to use them again but if the situation arises we will choose S&S Towing every time.
Big ol crash on Elliot. S and S came quickly, got my truck loaded quickly and professionally. Could not have asked for a more congenial, helpful, kind, driver than Thomas. He went above and beyond in helping me find lodging, rides, and a mechanic to repair my truck. Incredibly grateful, 6/5 stars.
My car broke down near the weight station.. tried roadside assistance and progressive wasn't able to find anyone at around 6pm. I called around and S&S gave me the best quote. 20 min was all it took for Thomas and his partner to come and gave me a tow. If you need a tow I recommend S&S, service provided was exceptional. Thank you
My daughter's car died on the side of the Rich. I called three tow companies, two of which didn't even answer. S & S answered and the driver (Thomas) called back within one minute. We left the car and headed home. Within a half hour, he'd picked up the car and dropped it at our house. The rate was very reasonable and he made an unpleasant event easier to manage. He was super helpful and easy to deal with.
After an incident where I found myself and my car stuck in deep snow at a unmaintained road, I knew that I needed to find someone who had the ability to get me out quickly. Tom and his team with S&S Towing did just that. They were confident, strategic, and efficient with getting me out and back to safety. We were faced with closed to sub-zero temperatures and falling, as well as nearing midnight hours. I highly recommend S&S Towing as they provided nothing but excellent service.
I was in a rush to pick up my daughter from school and made a turn to quick and spun out into a snow bank getting myself stuck. Very kind man on his day off pulled over and helped me out with his own vehicle, gave me some good advice for future reference if it happens again and didn’t make me feel bad for getting myself stuck. He said he owned S and S towing and I just wanted to give him a major shout out for helping this very scared mama out. Good men over there assisting the people of Fairbanks/North Pole in these treacherous weather patterns and I’m forever grateful. Thank you again sir!
First let me start and say, I've been here in Alaska for 3 years and everywhere in Fairbanks is out to take money from Soldiers and the civilians. Places are charging almost $300 to get a vehicle towed and then have the nerve to be rude about it.....literally the job you choose to do. But then I come across S&S and was literally desperate. Being dual military with 3 small kids, I needed 2 vehicles. One needed a tow from the dealer to Glacier Garage(also top notch!) And s&s had a truck to the dealer within an hr handling business. But wait there's more! The driver Thomas(needs a raise and praise) went the extra mile because he knew I couldn't get 3 kids ready to drive all the way there and it was -35 out; he coordinated everything on my behalf and handled everything. If ever I need a Vehicle towed again(I hope I wont) there will only be one place I'll ever call again. As far as the price. Literally half of everyone else and has way better customer service 10/10!
Amazing help from this company, Thomas was very helpful. He went out of his way to jump start our car after being stuck in the parking lot. Not only did he get our car started he gave us a lot of advice and his business card to let us know he will be taking over Sophie plazas towing. Thomas was very personable and nice. I’m looking forward to committing to small businesses that help the community like this. S&S towing is the epitome of satisfying the customer.
Went into a ditch and these gentlemen were there before I even called, they offered to help when they found me by the road. The price they quoted me for was very reasonable and the service was quick and done well. The whole situation took no more than twenty minutes, once again thank you very much fellas.
Tomas and the entire team at S&S towing have always been prompt, friendly, and overall amazing to work with! It's never great dealing with car issues and having to coordinate a tow but its 10 times easier when working with them. On top of that, when things are busy, they have always given me options and realistic timelines of when to expect a tow, help with impounds, or simply helping getting vehicles moved around the lot. Thank you and whenever needed, I'll be calling you!
Shawn is a professional. He helped us after my son had driven his car into a snow bank on one of the last storms of the season. He worked with us to meet at a time convenient for us, and did a fantastic job recovering the vehicle in a timely manner without causing further damage. He even went beyond a tow to really help us out by taking the car that was too broke to drive, and would have been prohibitively expensive for us to repair, and offered a reasonable price to tow it to their shop and get it off our hands. Without him, we would have had a busted up, non-driving car in our driveway, and then would have had to pay to tow it away a second time...once we figured out how to get rid of it. I highly recommend and will definitely call them again!
Great Company! Their operators are very friendly and have great customer service. They are reliable and knowledgeable when doing vehicle recovery. They helped me out when my truck started sliding off the edge of my steep driveway. They were able to hook up my truck and winch/lift it back onto the driveway from the road without causing any damage. Rates are reasonable and I wasn’t waiting all day even with living outside of town. Veteran friendly company. Overall I highly recommend them if you get yourself stuck and need a wrecker/tow.
Phenomenal service and our driver Thomas, was professional, kind and went above and beyond what I expected. He is so great at his job that he was able to drop the car that no longer had front steering in the exact spot I needed. No pushing it into place needed. He could have dropped that car on a dime if I had asked. Thomas and S & S Towing will always be my first call for any towing needs!
Thomas with S&S was so professional and very kind. I was on my way to Fairbanks from North Pole and slid into the snowbank. When Thomas arrived he confirmed my information and immediately started getting my car out. Thank you for your help! I highly recommend S&S Towing service. Response time was fast and service was great.
