I’ve ordered over the phone and sent the wrong part. I’ve found the right part the same day and returned the item and it’s been over 2 weeks calling almost every day asking if they have processed my refund. They a scam.

Ethan Kiunya

05/04/2024 16:30:09

I bought tires and they refused to refund me and wouldn’t give me the tires this place is a serious scam ran boot leg operation.

Cody Snyder

09/07/2024 06:47:05

How they have a four star review is mind blowing. striking 1. When you’re at the counter talking person to person, they pick up the phone and start chatting to somebody completely, ignoring the customer in front of them. strike two when you call them one they will put you on hold immediately or they will put you on hold after seeing what you need and leaving you on the line for hours on end, or telling you, they will give you a call back which they never do or three they will hang up on you. Strike three if you have cylinders, they are honing or boring out, which is a two hour process a cylinder. They will take a entire two months, if not more even if you call to check up on progress, they will tell you they’ll have it done the next day and then the next day the day after that so on so forth, how do you keep a business like that?

Ty Adkins

02/01/2024 08:13:15

I can't even give this place a single star, I've tried to call this Alaskan salvage place for over a month only to be placed on hold. When I could finally get someone on the phone, they would tell me that they would call me back. Mind you all I was trying to do was locate some salvaged snowmobile parts. Now I've been providing business for the last few years. I've bought many parts from them and they have rebuilt a crank for me. Just within the last year I've noticed their customer service has gotten terrible. I won't be providing any further business in the near future.

Michael Kohler

02/29/2024 19:44:26

Very busy but the workers are good at finding parts needed for your older rigs!

Randy Davis

03/03/2024 03:24:14

We ordered a snowmachine part in the beginning of January. The owner said they would order it and ship it to us. We’ve called multiple times inquiring about the part and are getting no response from the company. We even went as far as driving all the way to Anchorage during their business hours and try to talk to them in person. They were closed. I do not recommend them to anyone.

Suzanne Swartz

02/25/2023 21:56:10

Todd, Brooke and the crew at Alaska snowmobile salvage are awesome. If the dealership is giving you the run around head their way. Reasonable rates, stellar service, quality work. The kind of mechanic everyone wants to find. POS farm sled or 850etec mountain machine they can do whatever.

Kyle O'Connell

11/18/2023 23:36:03

I gave such a low score based on payment for services. Todd was very helpful and got the job done in just under a day which was totally awesome. The bill was in my eyes for what I asked to be done, crazy. When I went to pay, I was asked cash or credit. Said credit as I didn’t have that kind of cash on me for such a large bill. She gave me the price and I paid it. That night I looked at the bill again and saw two different price. For parts and labor, that was adding up to one total, but what I paid on credit was higher then the actual bill by over $48. Went back the next day to ask and she said that was a fee for using my credit card. No where on the bill did it say that or up on the business wall telling you that if you use your credit card, expect to pay a fee. She never said anything either. She said that if I want to pay cash then we could credit back to the credit card some how. I was like great, I will be right back with the cash and I’m good with it. On the way to the bank, she calls me and says they can’t do that and really gives no reason why when I asked the question. We are in the 21st century, what do you mean you can’t reverse the charge and I can pay with cash. Shady business practice in my book. I won’t be back anytime soon that is for sure.

Ronald Buechner

07/29/2022 14:32:28

I'd leave zero stars if it was an option. Trying to get a track for my machine but evidently they don't want the business. Day 1: called and was put on hold for 30 minutes. Hung up and called back but got a busy signal for the next 6 hours. Day 2: called and got a message stating to call back during normal business hours 9-5 Mon-Fri. I was calling around noon on a Wednesday. This went on all day. Day 3: called and was immediately put on hold. Waited 15 minutes on hold, hung up and called back 12 times with another busy signal each time. Have yet to be on the phone long enough to say hello, much less to find out if they have a track for my machine.

WOG32011

02/16/2023 20:40:23

called Thursday asking if they had a side panel for my vector, the gal that answered said she'd have to get my name and number and she'll call back but didn't. this was early noon. so the day goes by and nothin. Friday I called again and it was the same gal, mentioning I called the previous day and she just seemed like a total a.s.s about it. no pun intended. to make it worse, she said she "never got around to looking for it" she wants to get my name and number again, AND THE PART IM LOOKING FOR again.. struck out twice cuz she never called back. I used to order parts from them all the time. I ain't striking out on this one. will wait for them to get their shet together.

Charles Schaeffer

02/27/2023 20:56:23

Horrible customer service over the phone on hold for over 45 minutes they hung up the first time at 30 minutes been calling for almost 3 weeks now for a part they say they have but never get offered a brand new price for a USED part it is better to find a part off ebay if you're trying to order over the phone I had ordered 550 pistons one time and they sent one 550 piston and one 800 piston WHAT A JOKE they don't understand it's a main transportation in rual ak and probably will never

Moses kritz III

02/11/2023 00:10:26

The customer service is outstanding. I have several OLD sleds and buying parts from the dealers is expensive. The guys at ASS are super helpful and had good suggestions on installing, etc. The prices are a fraction of new for totally serviceable parts. I tell all my friends to check with ASS first.

John Thorsness

11/12/2016 17:38:40

They have wide array of parts if your sled is old. What they do have if its made within last 10 years they want almost price of new part for. Maybe this is why they have junk everywhere. They should be more reasonable pricing wise

ArcticM

10/14/2021 02:44:00

I recently purchased an item from this company and they were great, then I had some reasons to return the item not 3 days later and when I went to go return it I was faced with an argument, passive aggressive comments at the counter and walking away and a RESTOCKING FEE. Something they did not make me aware of when I purchased the item, nor advertised that they even have one. After I made it clear that I needed the item returned the owner went on to them make me feel horrible for returning it. If your company has to have a restocking fee to get some extra money and argue with customers while also offending them when they need to return something, you shouldn't be in business. I ended by saying have a good day and was blatantly ignored by all associates. Extremely unprofessional. I and anyone I know, will not be purchasing from them again.

Marissa LaPlante

06/16/2018 01:01:42

Strung me along for 3 weeks. Another shop fixed the issue in 3 days. Could have been honest about turn around time but weren’t. Buy parts here but not mechanic service. My opinion, just sayin’.

John Olofsson

02/02/2020 05:21:34

They are always able to get me sled parts!

Shawn Larson

06/05/2021 02:18:21

Fast service, but they are very busy and that's cause they do quality.. yep use these guys

Connie Douglas

09/27/2023 23:45:33

Really awesome people. Family owned and operated business. They really go out of their way to help you

Ryan Seekatz

09/30/2022 05:10:23

Worst customer service ever went in and paid for a part in full but said it will take up to half a day to pull witch I can understand but it's be three freaking days to pull a part that takes 10 minutes and ever time I go to check on the big guy says I'll get my guys right on it he has the worst people skill I have ever seen proably won't ever go back

Robert Mckenna

05/18/2016 17:31:25

Friendly people always willing to help if they don't have it they can locate your part

Genaro Rodriguez

05/05/2022 21:09:46

Excellent knowledgeable staff. Plenty of used parts and they work hard to find you exactly what you need.

Rugged spartan

03/15/2019 04:33:20

Been calling about my 2010 crankshaft, and would be put on hold with no answer back. It's been a few months and I haven't heard from them.

Water Treatment

08/01/2022 23:06:48

I always stop here. If they don't have what you need they check their warehouse or order it.

Ken DeLong

11/25/2022 22:35:31

Courteous professional staff who were attentive and were able to find what needed in Short order. I recommend this store if you need snowmachine parts for older rigs.

Boogles Johnson

10/29/2018 20:08:36

Great place! Was surprised they sell alot of new parts for older sled. This is always my first stop

Robert MacNevin

01/23/2017 17:07:32

Worst experience ever in my opinion the owner is a scam artist tried charging me 1100 dollars for a simple jetting on my carb first it was 600 for my final bill picked up my 450r and took it for a ride and realized it hasn't been touched all they did was swap my plug so I bring it back and they tell me sense they did the work they'll fix it then call me 4 days later saying it'll be another 500 dollars to tune it what a joke they are extremely rude as well to top it all off

steven carver

06/16/2017 01:42:48

Very nice and helpful staff. Went out of their way to find the part I was looking for.

J R

03/17/2021 00:40:34

Ryan and the gang really do a great job, if you need parts or service go to these guys!

Steve Decker

01/07/2018 13:03:04

Alot of inventory located at the store. Just ask! Great service team.

Amaguq Media

01/15/2021 22:18:25

It appears you have good reviews. But can i just mention that your commercial is complete ass, thank you.

Leif V.

05/21/2017 03:58:26

Address:	1206 E 74th Ave, Anchorage, AK, United States
Phone:	+1 907-349-8594
Services:	Snowmobile dealer
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 100 Reviews
ZIP Code:	99518
Open Hours:	9:00 AM - 5:00 PM

Friday		9:00 AM - 5:00 PM
Monday		9:00 AM - 5:00 PM
Sunday		Closed
Tuesday		9:00 AM - 5:00 PM
Saturday		Closed
Thursday		9:00 AM - 5:00 PM
Wednesday		9:00 AM - 5:00 PM

Alaska Snowmobile Salvage JunkYard in Anchorage (AK)

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