I bought a rear end from them and they told me I had a 90 day warranty. 2 weeks after buying rear end it went out. So attempted to take it back and they said they would charge me 25% for putting it back on the yard which was not mentioned at time of pick up. When I got there they wouldn't give me my money back said it wasn't the rear end they sold me because it wasn't marked. Needless to say I'm out of $450 because there worker didn't mark the rear end.
They ordered me a transmission for 1100 went to pick it up its the wrong one so I took my old transmission out my car and took it up there and told them this the transmission I need so they ordered me another one come to find out its the wrong one again so I got my money back how can you order something wrong when it's sitting right in your face make it make sense.
My SUV been sitting there almost an year.They ain't tried to fix it.It's still sitting in the same spot.They said it was a alternator then now it's the computer then my jack was stolen.My battery sitting on the ground.It has been rain on and everything
People have to understand when you buy a used part it's not a new part that includes used motors and transmission you purchase. You get what you pay for. Luckily these guys will do whatever it takes to try and make it right if something goes bad with what you purchased within a reasonable amount of time of purchase. As for the people that purchase used motors and transmissions and expect their cars to be brand new after they have it installed and complain about there alternator and power steering pump and waterpump and radiator those are all your original parts and if they go bad after motor was installed thats on you so stop your crying. you purchased a engine which includes 2 heads and a block nothing else be thankful they give you the intake valve covers oil pan they don't have to. You come in with a car that will not run or knocking horribly and you get your vehicle back and engine is running and not knocking then the job was done correctly they are not responsible for anything else accept what you asked to have repaired and yes you will have to wait for your vehicle to get repaired because they have a long list of people needing their vehicles fixed that was there before you just like any other place of business so shutup with all your crying and be thankful someone was willing to help you fix YOUR CAR THAT YOU MESSED UP NOT THEM YOU DID IT then want to be mad because you have to wait to get it fixed and can't go to work. Take better care of your care and stop blaming everyone else for your problems you caused. And for Mrs Harris that posted that negative comment you stated you had to have a motor installed. Then went to say you have been driving your vehicle for weeks after motor was installed so it looks like to me you had a vehicle that wasn't running then you picked up a vehicle that was running and is still running and your complaining about a check engine light being on and want to give a bad review. Your motor was bad and would not run now it's giod and running and if you have something that was wrong that caused your motor to go bad in the first place DONT YOU THINK YOU SHOULD GO HAVE THAT FIXED BEFORE YOU CAUSE YOUR MOTOR TO GO BAD AGAIN. your a idiot for posting that if you asked for a motor to be replaced that's what they do not fix every single problem with your car and look at why your motor went bad and what caused it to go bad and do a 1000 point inspection on your car they replace the motor THAT YOU MESSED UP AND APPARENTLY NEW WHAT CAUSED IT TO MESS UP BECAUSE YOU STATED IT IN YOUR POST SO HOW ABOUT GETTING THAT FIXED AND SHUTTING UP. but no you would rather try to blame someone else for your neglect on your vehicle.
This has been one of the worst experiences I have ever had with ordering car parts. If you can just stick with the dealer and explore all other options first. Or you can just waste time and money like I did.
About a month ago, I paid Auto Outlet $1950 to replace my motor w/a 3 month warranty. I had to wait a month or so to get my car back. When I got the car back, my check engine light was on but I picked the car up at the Greensboro location around closing so no one was there to look at the car. I didn't leave it because the person who loaned me their car wanted it back. I went to get a diagnostic test done the same day and the same thing was wrong with it before my motor locked up. I called Auto Outlet in Duncanville and left a voicemail about it. I called the very next day and the guy sounded irritated and said if the car drive fine then just drive it for a week to see how it run, which I did. I was only available on Fridays & Saturdays at the time considering I go to school during the day, work at night. I rescheduled twice because he said they didnt have anyone to look at it and I didn't have time to leave the only transportation I had for them to get back to it when they could. After that, I have left voicemails and called numerous of times but no one answers. When someone finally answer the phone, I had to reschedule again because apparently everyone has COVID. I got off the phone with the guy about 20 minutes ago and he had the audacity to get loud and have an attitude about something he didn't fix !!!! If you had an issue fixing my car then you should not have taken my money !!!! I would only recommend Auto Outlet as a get by place, nothing more than that. Don't waste your time or your hard earned money just to come out with the same outcome people.
I had called on Monday to get my motor put in and ask if they could pick it up and ken told yes and they gave me the best deal town to get done I will be using them in the near future
Thank you ken and your crew
