My boyfriend was in a very bad wreck last Thursday afternoon and completely totaled our 04 Chevy Blazer. The transmission and motor was fine, blazer still turned on all the way, the only problem was the gear shifter was getting stuck from impact. I called Faulks 2 days after his wreck to see how much they would give me for the truck since i only had liability coverage and insurance would not pay out. Explained everything in detail to the man i talked with. He was very helpful, understanding and generous. He told me his prices and we agreed on everything. The only problem was he was on the way to vacation in Daytona and would be gone a week but directed me to another manager who would handle the situation. I called Faulks everyday for 5 days straight, I got cussed at, called out of my name, was told i was a liar, they were not wasting their time to come get my Blazer etc. One guy named Tobias had me in tears, it was very bad. We were told yesterday, Friday, that a manager would be in Saturday morning at 8am and everything would be set in place and smooth. We got to Faulks this morning after a hour drive. We were told managers do not come in until 12, it was 9am. Then a bigger black man got there and waited a hour to come outside and argue with me about how i was lying about the price, told me we better show him the Blazer cranks before he prints our check etc. A hour later a manager shows up, the black man is still arguing with my boyfriend telling him he wasn't paying us anything because the gear shifter was stuck. Mind you none of these men are authorized to make any purchase decisions or handle any of Faulks finances. The manager that showed up right at 12 shook my boyfriend's hand, told him everything we talked about was still on the table, we agreed again and left with our check. If Faulks does not replace their help, i promise you they will be closed for good, very soon. I've NEVER felt so humiliated in my life. I'll NEVER do business with this company again and I'll NEVER recommend ANYONE to use them for ANYTHING.