If I could give 0 stars I would. Called Brad on the phone and told him I’d take a truck and to email me over the truck proposal and info on getting them a deposit. I was in the truck on the road headed back to the office. I printed out the paperwork and filled it out and had my secretary book my flights to go down and get the truck. In the meantime I messaged Brad back to let him know the date I would be flying down and emailing back the paperwork he responded back with another party put a deposit down and truck is pending. If this is how they do business they are not very professional. From the time I called him to the time he told me someone else put an offer in was only 45 minutes.
I have been buying parts for over 5 years now from them. Dalton has been always super friendly and professional. Recently i bought my first truck from them as well, Brad was the salesperson that i was dealing with. Everything went smooth and i am happy with my purchase! It is a great family business, even if i find something slightly cheaper elsewhere i prefer to spend my money at a business like theirs!
Great buying experience with smooth transaction. Will purchase in the future from Austin Hinds. They even met me later in the evening to pick up truck after hours due to a plane delay.
Excellent company to work with. They were knowledgeable and helpful when going through the used car buying process. They met all of my needs and if I were to buy another used car, AHM would be my first and only call.
I recently bought a car from AHM Used Cars and I'm very happy with it! The staff was friendly and knowledgeable and always happy to answer my questions. They also had a great selection of vehicles to choose from. The car I bought was in great condition and had been well-maintained, as promised, and I also appreciated their competitive pricing and generous warranty. Overall, I was very pleased with the experience and would definitely buy from them again.
Absolutely irate, is an understatement. I hope this review gets under their skin to the point that they change the way they do business. Called the guys and spoke with Brian yesterday. He was supposed to facetime us to look at the truck before driving several hours there to buy it. Due to things that were out of his control we were not able to look via facetime that day. So, the next day we call first thing the morning and get a facetime showing of the truck, everything checks out okay so we tell him we're ready to put down a deposit so that we can drive down to get it. He says okay he will email me the payment instructions. After 30min of not receiving an email I called and was told he was not available. Called again at lunch and was told the guy had just stepped out and he would call when he came back in. By 3pm we hadn't had a call so we called again and was told the truck had been sold after our facetime showing. By the looks of other reviews this is not the first time this has happened. That's not the way business is done. People set aside their resources and time to drive a full day and buy a truck once someone tells them they need to put down a deposit, then come down and pay the rest.
We want to THANK Austin Hines Motors and family/workers for all they did to help us get our new 2022 Freightliner M2 ext cab rollback. Eight months in the making. It is EVERYTHING PLUS more than what we expected.
Terry and Lisa Sims
I highly recommend doing business with these guys! This is the second experience I've had with buying a wrecker from Greg, and let me tell you, he's a straight up, man of his word! Always get that welcome like I'm part of the family when I'm there. Where most dealers would tell you, too bad, sold as is, He went above and beyond backing the wrecker that I bought. Very satisfied, and will definitely be buying the next one from him!
As a dealer of 25+ years I am very surprised at the dealings I had with this dealership. I called and inquired about a Sterling tow truck, the Salesman and I agreed on a price he sent me a bill of sale. I signed it and returned it along with the documents he requested stating I would send a driver with a check the following day. I made arrangements with a driver and thought we were all set. Later that day I received a call stating I don’t own the truck because someone else put a deposit on it later that day. I was very confused because I was not asked to make a deposit I was told the truck was mine come get it. I had driver in route to pick up funds to go get the truck the next day and take it to my store in Ga. I asked the salesman why the other guy gets the truck when I committed first he stated it was because of the deposit. I would have made a deposit if I had been asked to. Then he proceeds to tell me he has another truck he can sell me, I told him sell it to the guy who committed after me. This is not the way to do business! Buyer beware if you are out of state or the area realize you might be wasting time and money going on a goose chase because a bill of sale and their word mean nothing!
People told me a lot of stories about not dealing with this company but I’m the type of person that judge people for myself. I have not had one second of problems with these folks, maybe because I paid my bill on time. So all I can say is if you pay like you are suppose to then you too won’t have any problems.
I would like to thank Brad and his family for treating my husband and I like family. We made the initial trip on a Monday and were welcomed in and told to make ourselves at home. We found a few things that needed to be tweaked and Brad took the truck right on over to the shop to be corrected. Time did not allow for us to pick-up the truck that day and required a return trip on that Friday in the same week. Everything had been done beyond our expectations. As we grow our fleet of trucks we will look no further that Austin Hinds and you should too! Thanks again to Brad and the Austin Hinds family! KUeal Towing
All Area Towing / Heflin, AL
We recently took delivery of our 2019 International Miller rollback. Greg and his staff continue to make the purchasing process smooth and hassle free. This allows us to work seamlessly in our business instead of spending valuable time on the details of a new unit. We will continue to use Austin Hinds Motors as our source to keep our fleet up to date and servicing our customers.
Just bought a new 3212 from Greg Hinds and we love it. They really made buying a truck easy and where very involved in letting me know how everything was going. Greg Hinds still checks to make sure the truck is doing well. I will be using them in the future.
Here at Whitaker towing we have bought everything from light duty to rotators if we need it Greg & Bradley will make it happen and they also carry a large parts supply thanks again for all do there at Austin Hinds wrecker sales
I have bought trucks from Greg and his family for 25 years. They have ranged from rollbacks to 50 ton heavies. He will listen and sale you what you are in need of for your business. I can't say enough good things about Austin Hinds Motors. Give these guys a try for your next purchase!!!
Awesome guys to work with. We have bought a lot of equipment from these people. Always stand behind the product. Best of the best. If you need a wrecker now or used give Greg and his guys a chance.
Couldn’t be happier with my new medium duty. Very helpful and friendly throughout the build and made the entire process easy. Will definitely call Greg next time I need a truck.
GREAT PLACE! We walked in and it was like they knew us our whole life. We bought a great truck AND it was $10,000 less than all the other places we looked. Greg and Brad dealt with us on our purchase, no pressure, and were willing to work with us in any way they could. We'll never buy trucks from anywhere else from now on.
Only place to go and buy towing equipment.
Best customer service and best employees. Thanks for all you do Greg , Bradley and Austin.
Every truck I own has come from this awesome establishment.
I would like to say thanks too Austin Hinds Motor for all there hard work. They have great customer service an very professional employees I have been doing business with them for about five years I buy all my trucks from Austin Hinds Motor an I would highly recommend anyone that needs a used or new tow truck to give them a call you want be disappointed.
Great family ran business. They've always been extremely knowledgeable and friendly and always stand behind anything they sale! I will continue to use them until they close or I stop hauling cars! Thank you Brad, Austin and the rest of the crew!
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